Guest Service Ambassador
3 days ago
We are seeking a highly motivated Guest Service Representative to join our team at the Hampton Inn Huntsville/Village of Providence, AL. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service and ensuring a positive experience for our valued customers.
In this role, you will have the opportunity to work with a dynamic team to achieve excellent customer satisfaction and loyalty. You will also receive comprehensive training to enhance your skills and knowledge in guest service, cash handling, and hotel operations.
This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and are looking for a challenging and rewarding career in the hospitality industry.
Key Responsibilities:
- Greet guests and perform check-in/out procedures
- Follow all cash and credit card procedures required by hotel and brand standard
- Check house count to determine the rooms available for the day
- Review credit limit exception report & gets additional approval if necessary
- Check expected departures for today & clears checkouts or extends stays after check out time
- Update housekeeping room status when received from housekeeping
- Balance departments from daily activity report at the end of shift
- Performs cashier shift change when cash is in balance
- Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them
- Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
- Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
- Document any guest accidents by completing the accident report form
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Guest Experience Ambassador
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Guest Experience Ambassador
3 days ago
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Food Service Ambassador
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Front Desk Ambassador
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Dining Room Ambassador
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Customer Service Ambassador
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Hospitality Ambassador
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Guest Experience Host
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Customer Experience Ambassador
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Host and Guest Relations Manager
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Customer Service Ambassador
2 weeks ago
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Customer Experience Ambassador
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Customer Experience Ambassador
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Customer Experience Ambassador
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Customer Service Ambassador
3 days ago
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Food Service Ambassador
2 weeks ago
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Aviation Service Ambassador
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Customer Service Ambassador
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Service Ambassador
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