Desktop Support Specialist
3 weeks ago
Job Title: Desktop Support Specialist
Location: Irvine CA
Duration: 9Months
Summary
The main function of a Desktop Support Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Job Responsibilities
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
May install software or perform hardware testing remotely.
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Work with Network, IS, Endpoint team to keep machines updated on policies and on network.
Report all workload through tickets in ServiceNow.
Troubleshoot complex connectivity issues with other IT teams.
Support printer connectivity.
Qualifications
HS Diploma
5-7 years’ experience required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Basic ability to work independently and manage one’s time
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
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