Desktop Support Specialist

3 weeks ago


Irvine, United States Pacer Staffing Full time

Job Title: Desktop Support Specialist

Location: Irvine CA

Duration: 9Months

Summary

The main function of a Desktop Support Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity. May install software or perform hardware testing remotely. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Work with Network, IS, Endpoint team to keep machines updated on policies and on network. Report all workload through tickets in ServiceNow. Troubleshoot complex connectivity issues with other IT teams. Support printer connectivity.

Qualifications

HS Diploma 5-7 years’ experience required Verbal and written communication skills, problem solving skills, customer service and interpersonal skills Basic ability to work independently and manage one’s time Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

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