Senior IT User Support Specialist

3 weeks ago


Irvine, United States Vaco Full time
Senior IT User Support Specialist

The Senior IT User Support Specialist is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Under limited supervision, this job responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.

Key Responsibilities and Duties
  • Provide a very high/white glove level of customer service to the executive team while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.
  • Provide high level on-site call center support.
  • Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging, and mobile devices, and MIFI.
  • Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite other applications.
  • Provide incident & problem summaries, status reports, and project status as required.
  • Comply with and support ITIL change-incident-problem-asset management processes and work instructions.
  • Coordinate with 1st and 2nd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels.
  • Maintain highly accurate inventory records and
  • Provide end user training and knowledge documentation.
  • Deploy, procure, and collect desktop equipment from end users.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • Would prefer the candidate to have a solid background in IT with 4-5 years of experience.
Required Qualifications
  • Desktop Support background - 4+ years, Help desk and end user troubleshooting experience, Site support experience.
Preferred Qualifications
  • Ivanti Management, Ivanti Neurons, White Glove experience


  • Irvine, United States Virtual Full time

    Senior IT User Support Specialist The Senior IT User Support Specialist is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Under limited supervision, this job responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and...


  • Irvine, United States Corps Team Full time

    Our client, a diversified financial services company providing banking and investing services, is seeking a Senior IT User Support Specialist  for a 7+ month contract role located in Irvine, CA. This role is hybrid with one day per week remote.The Senior IT User Support Specialist is responsible for providing day-to-day technical support to employees for a...


  • Irvine, United States Corps Team Full time

    Our client, a diversified financial services company providing banking and investing services, is seeking a Senior IT User Support Specialist  for a 7+ month contract role located in Irvine, CA. This role is hybrid with one day per week remote.The Senior IT User Support Specialist is responsible for providing day-to-day technical support to employees for a...


  • Irvine, United States HIKINEX Full time

    Job Title: Administrative Support Specialist We are seeking a dynamic and energetic individual to join our team as an Administrative Support Specialist. This temporary role plays a crucial part in providing administrative and entry-level IT support, acting as the first point of contact for internal and external inquiries. The ideal candidate will bring a...


  • Irvine, United States HIKINEX Full time

    Job Title: Administrative Support Specialist We are seeking a dynamic and energetic individual to join our team as an Administrative Support Specialist. This temporary role plays a crucial part in providing administrative and entry-level IT support, acting as the first point of contact for internal and external inquiries. The ideal candidate will bring a...


  • Irvine, United States Addison Group Full time

    We have partnered with a large privately owned insurance broker and are looking to add a senior technical support specialist to their team. Job Description:12–18-month contract with potential to convert.hybrid 2 days onsite opportunity someone local to the Irvine or Laguna Area, that could get onsite if emergencies arise in Los Angeles.Providing support to...


  • Irvine, United States Addison Group Full time

    We have partnered with a large privately owned insurance broker and are looking to add a senior technical support specialist to their team. Job Description:12–18-month contract with potential to convert.hybrid 2 days onsite opportunity someone local to the Irvine or Laguna Area, that could get onsite if emergencies arise in Los Angeles.Providing support to...


  • Irvine, United States Addison Group Full time

    We have partnered with a large privately owned insurance broker and are looking to add a senior technical support specialist to their team. Job Description:12–18-month contract with potential to convert.hybrid 2 days onsite opportunity someone local to the Irvine or Laguna Area, that could get onsite if emergencies arise in Los Angeles.Providing support to...


  • Irvine, United States Addison Group Full time

    We have partnered with a large privately owned insurance broker and are looking to add a senior technical support specialist to their team. Job Description:12-18-month contract with potential to convert.hybrid 2 days onsite opportunity someone local to the Irvine or Laguna Area, that could get onsite if emergencies arise in Los Angeles.Providing support to...


  • Irvine, United States Addison Group Full time

    We have partnered with a large privately owned insurance broker and are looking to add a senior technical support specialist to their team. Job Description:12–18-month contract with potential to convert.hybrid 2 days onsite opportunity someone local to the Irvine or Laguna Area, that could get onsite if emergencies arise in Los Angeles.Providing support to...


  • Irvine, United States Vaco Full time

    About the Role: As a User Research Specialist, you will play a pivotal role in leading our organization through a critical transition from Tableau to PowerBI. Your primary focus will be on understanding user needs, conducting comprehensive research, and designing solutions that facilitate a smooth migration process. This role requires a blend of technical...


  • Irvine, United States Keating Dental Lab Full time

    IT Support Specialist Keating Dental Lab offers comprehensive dental laboratory services, catering to dentists nationwide. We are seeking a highly motivated and detail-oriented individual to join our IT team as an IT Support Specialist. This is a great opportunity for someone who is passionate about technology, enjoys problem-solving, and is committed to...

  • IT Support Specialist

    2 weeks ago


    Irvine, California, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...


  • Irvine, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...


  • Irvine, California, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...


  • Irvine, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...


  • Irvine, United States Lennar Homes Full time

    Overview: Welcome Home! Build your career with Lennar! As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar,...

  • User Experience

    2 weeks ago


    Irvine, United States Hyundai America Technical Center, Inc. (HATCI) Full time

    Job DescriptionJob DescriptionSummaryHATCI (Hyundai America Technical Center) is looking for an intermediate-level UX designer + researcher who loves to find design inspiration from users, visualize UX design ideas, demonstrate the ideas with visual, multi-media, and immersive media, and set up the physical environment to test the ideas with users. This...

  • User Experience

    1 day ago


    Irvine, United States Hyundai America Technical Center, Inc. (HATCI) Full time

    Job DescriptionJob DescriptionSummaryHATCI (Hyundai America Technical Center) is looking for an intermediate-level UX designer + researcher who loves to find design inspiration from users, visualize UX design ideas, demonstrate the ideas with visual, multi-media, and immersive media, and set up the physical environment to test the ideas with users. This...


  • Irvine, United States OSI Digital Full time

    **Position Title**: Field Desktop Support Technician (End User Computing) **Location**: Orange County, CA **Shift Time: 3 PM- 12 AM midnight** **Role**: **Essential Duties**: - Manage End User Computing - Desktop service operations with a minimum of 10 years of IT Services Management experience. - Handle daily operations independently with mínimal...