Field Desktop Support Technician
3 weeks ago
Location: Orange County, CA
Shift Time: 3 PM- 12 AM midnight
Role:
Job Description:
OSI Digital is seeking an experienced Field Desktop Support Technician with a focus on End User Computing to provide operational support. This position involves overseeing the day-to-day activities of the Deskside Support team and serving as a liaison between customers and various departments. The successful candidate will be expected to manage service delivery metrics, identify and resolve issues, and ensure high levels of customer satisfaction.
Essential Duties:
- Manage End User Computing
- Desktop service operations with a minimum of 10 years of IT Services Management experience.
- Handle daily operations independently with minimal supervision.
- Conduct performance reviews and report handling with clients.
- Maintain a high-level understanding of Desktop Support technology and infrastructure components.
- Demonstrate strong customer service skills and manage key stakeholders effectively.
- Communicate challenges and solutions clearly to the business.
- Extensive experience within Managed Service Operations
- Skilled in ITIL Service Management Lifecycle framework
- Provide onsite operational and technical support to meet specified SLAs.
- Resolve incidents and troubleshoot problems associated with End User Computing (EUC) equipment.
- Support mobile device maintenance and configuration.
- Install, upgrade, and repair EUC equipment, including desktops, laptops, and peripherals.
- Manage network printers and scanner connectivity, including IP addressing and Secure Print.
- Offer VIP support for various devices and ensure robust SLA management
- Use problem management databases to track customer interactions.
- Deliver regular updates to both technical and non-technical team members and customers.
- 7-10 years of related experience in IT support and operations.
- Strong proficiency in using ITSM tools, PowerPoint, and Excel for presentations and data analysis.
- Expertise in imaging tools (WDS/WDT) and upgrading to Windows 10/11.
- A+ Certification preferred; Microsoft MCA or MTA certification preferred.
- Knowledge of ITIL framework; certification is a plus but not required.
Powered by JazzHR
s7l6M9kAjI
-
Field Desktop Support Technician
1 month ago
Irvine, United States OSI Digital Full timeJob DescriptionJob DescriptionField Desktop Support Tech Role: Full Time- On siteLocation: Orange County, CA OSI Digital is looking for a Field Desktop Support Tech II to join our team. The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their...
-
IT Desktop Support
1 month ago
Irvine, United States OSTechnical Full timeJob Title: IT Desktop Support TechnicianPay: $30-35 per hourDuration: 3-month contract roleLocation: Irvine, CAOverview:Our client in real estate seeks an IT Desktop Support Technician. You'll troubleshoot hardware/software issues, primarily in Windows environments, offering both in-office and field support across locations like Irvine, Orange, Anaheim and,...
-
IT Desktop Support
1 month ago
Irvine, United States OSTechnical Full timeJob Title: IT Desktop Support TechnicianPay: $30-35 per hourDuration: 3-month contract roleLocation: Irvine, CAOverview:Our client in real estate seeks an IT Desktop Support Technician. You'll troubleshoot hardware/software issues, primarily in Windows environments, offering both in-office and field support across locations like Irvine, Orange, Anaheim and,...
-
IT Field Technician
6 days ago
Irvine, United States Right Click Inc Full time**Benefits**: - LTD & STD - Vacation - 401(k) - 401(k) matching - Company parties - Dental insurance - Flexible schedule - Free food & snacks - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Training & development - Tuition assistance - Vision insurance - Wellness resources **Currently Accepting Applications for IT Field...
-
Desktop Support Technician
1 week ago
Irvine, United States Smart IT Frame LLC Full timeGreetings from Smart IT Frame !!!About Our CompanySmart IT Frame specializes in enabling you with your most critical line of resources. Whether it’s for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging...
-
Desktop Support Technician
1 week ago
Irvine, United States Smart IT Frame LLC Full timeGreetings from Smart IT Frame !!!About Our CompanySmart IT Frame specializes in enabling you with your most critical line of resources. Whether it’s for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging...
-
Desktop Support Technician
6 days ago
Irvine, United States Smart IT Frame Full timeGreetings from Smart IT Frame !!!About Our CompanySmart IT Frame specializes in enabling you with your most critical line of resources. Whether it's for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging...
-
IT Field Technician
6 days ago
Irvine, United States Right Click Inc Full timeJob DescriptionJob DescriptionBenefits:LTD & STDVacation401(k)401(k) matchingCompany partiesDental insuranceFlexible scheduleFree food & snacksFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insuranceWellness resources**Currently Accepting Applications for IT Field Technician in Orange...
-
IT Field Technician
6 days ago
Irvine, United States Right Click Inc Full timeJob DescriptionJob DescriptionBenefits:LTD & STDVacation401(k)401(k) matchingCompany partiesDental insuranceFlexible scheduleFree food & snacksFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insuranceWellness resources**Currently Accepting Applications for IT Field Technician in Orange...
-
Desktop Support Technician
15 hours ago
Irvine, United States New Era Technology Full timeNew Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.We are looking for team members...
-
Technology Specialist
2 days ago
Irvine, United States City of Hope Full timeJoin the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County,...
-
Window Desktop Engineer
2 days ago
Irvine, United States Vivo Inc. Full timeOur client in the driving vehicle space is looking for Windows Desktop Engineer. This person would be a member of the IT Endpoint Engineering team, you'll play a crucial role in ensuring high-quality user support by equipping the team with effective tooling and analytics. This multifaceted position involves everything from hardware recommendations to...
-
L2 Desktop supprt
1 day ago
Irvine, United States TATA Consulting Services (USA) Full timeResponsibilities : ●Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. ●Physically fit to walk through large areas. ●Ability to work after hours and weekends if necessary or required by the customer. ●Knowledge using ServiceNow as the ticketing tool. ●Provide...
-
Service Desk Technician
1 week ago
Irvine, United States Visium Resources Full timeDetails: Visium Resources has been asked to identify qualified candidates for this Service Desk Technician position. This position is a contract opportunity, which is located in Irvine, CA and will be on-site. The position is expected to last 3 months and is part of a "refresh" project. The Service Desk Technician role is responsible for monitoring the...
-
Desk Side Support
1 month ago
Irvine, United States eTeam Full timeJob Duties Provide direct Face-to-Face world class end user support experience with an Client on quality resolutions Help improve end users productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities Provide hardware break/fix support and warranty support for current...
-
Desk Side Support
2 weeks ago
Irvine, United States eTeam Full timeJob Duties Provide direct Face-to-Face world class end user support experience with an Client on quality resolutions Help improve end users productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities Provide hardware break/fix support and warranty support for current...
-
Sr. Technology Specialist
5 days ago
Irvine, United States City of Hope Full timeJoin the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County,...
-
Senior IT User Support Specialist
2 weeks ago
Irvine, United States Virtual Full timeSenior IT User Support Specialist The Senior IT User Support Specialist is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Under limited supervision, this job responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and...
-
Senior IT User Support Specialist
2 weeks ago
Irvine, United States Vaco Full timeSenior IT User Support SpecialistThe Senior IT User Support Specialist is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Under limited supervision, this job responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and...
-
Senior IT User Support Specialist
2 weeks ago
Irvine, United States Vaco Full timeSenior IT User Support SpecialistThe Senior IT User Support Specialist is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Under limited supervision, this job responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and...