Director of Operations

3 weeks ago

Boston, United States CareerBuilder Full time

Position Overview:

Partner with Tenacitys Pathway leadership team to drive the strategy, planning and execution for our comprehensive school year ACE Academy and Pathway to Post Secondary Success, serving Boston elementary, middle, high school, and college students (including literacy, life skills, family engagement, academic support, mentoring & fitness/ tennis). Responsible for establishing, setting and enforcing program standards, proactively identify issues and challenges and provide solutions by applying project management skills.

Responsibilities:
Management, Leadership & Delivery
Provides daily

hands on

support and management and conducts regular site visits across the city
Works with Pathway Leadership Team to help drive program strategy, set program goals and evaluate program impact
Assist in the Performance Review and Goal Setting of all Pathway staff
Active utilization of project management & process development principles with entire Pathway team
Mobilizing the Pathway staff to become more process oriented; driving a team towards new and higher standards
Serve as a critical member of the Senior Leadership Team and attend Board meetings as required

Data Analysis and Reporting
Manages data reporting platform and oversees system of site reporting and data management monthly, semi-annually and annual program reports.
Create/maintain calendar and/or system for site observations, performance feedback and quarterly rubric reviews
Work with Operations to identify student and other related data to be collected and help drive analysis and continuous improvement of output
Oversee system of site reporting and data management monthly, semiannually, and annual program reports
Assist in the oversight of the database vendor

Program Systems and Processes
Assist in organizing, coordinating, and supporting family engagement meetings
Manages and streamline logistics for field trips and school based events including Mid and End of Year celebrations for all sites
Along with the Sr. Director of Operations, ensure Pathway program staff have the tools and facilities available to implement effective programming
Works with Pathway leadership team to coordinate Family engagement, life skills, racquet & literacy
Manage Pathway timeline processes &
Manage Pathway calendar of important dates
Develop processes for student recruitment, hiring, onboarding, retention, timelines, and relationships in collaboration with Leadership team
Develop and maintain organizational and filing structure for all documentation

Professional Development / Employee Experience
Organize the logistics for comprehensive professional development for pathway staff that addresses key program and work skills. Tracks training completion, certifications, etc.
Supports HR with onboarding for all Pathway staff

Relationship Management
Maintain, build, and deepen the relationships with the Boston Public Schools central staff
Assists Manager of Literacy and Ace Academy Program Performance in negotiating annual contracts and leading efforts with partner schools
Leads conversations and negotiations with the central office
Works with City representatives and other community partners to identify and secure program locations including classrooms and courts and other facility needs

Hiring and Recruiting
Supports The Marketing Director in a plan of continuous recruitment/networking; reviewing current processes and making recommendations to attract a broad candidate pool; and collaboration with the Operations Department to ensure that systems and processes are in place to recruit a diverse pool of candidates
Liaise with the HR department to interview and hire full and part time school year program staff and volunteers
Partnering with Manager of Literacy and Ace Academy Program Performance in student and family recruitment and enrollment, develop plan and manage process

Marketing & Brand
Ensures Brand Presence at site locations and works with the Marketing Director to ensure program sites are well equipped with a variety of impactful marketing materials
Tenacity signage placed in all schools in a prominent location and ensure branded clothing is worn regularly by students, staff, site staff is equipped with 30 second elevator speech and materials
Liaise with Marketing Director

Experience:
Minimum 6-8+ years of experience supporting programs for urban, under-resourced youth or other mission based organizations
Seasoned professional with demonstrated excellent project management skills working with and mobilizing large groups of people in remote locations toward desired standards and results
Development and implementation of standards and processes
Realize and achieve program standards across ACE sites and the Pathway
Mentoring staff a plus
Experience using and developing data and metrics to improve desired student engagement outcomes
Track record of nurturing and growing successful partner relationships with public and other community agencies

Required Skills and Competencies:
A proven team- and mission-motivated leader
Passion for excellence
Self motivated to achieve excellence in a team environment
Strong organizational skills
Process & project management
Effective presentation skills
Excellent verbal, written and interpersonal communications skills
Strong analytical skills
Ability to speak Spanish preferred
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint and database platforms
Exceptional attention to detail including matrixes, student data outcomes and data reporting
Impeccable integrity
Entrepreneurial spirit
Goal-oriented
Adaptable to challenging goals
Prior work with Boston Public Schools or other large community agencies preferred
Valid drivers license and access to a reliable vehicle required

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