Director of IT, Infrastructure

2 weeks ago

Boston, United States The Execu|Search Group Full time

A pharmaceutical company in Massachusetts is currently seeking an experienced IT professional to join their team in Boston as their new Director, Information Systems, Infrastructure & Operations. In this role, the Director, Information Systems, Infrastructure & Operations will be responsible for designing, building, and maintaining the company's IT infrastructure, including cloud-based and on-prem servers, storage, databases, backups, network, etc.

Responsibilities:

The Director, Information Systems, Infrastructure & Operations will:

  • Select, configure, and support enterprise infrastructure solutions including cloud-based and on-prem servers, storage, databases, backups, network, etc.
  • Design and drive adoption of robust ITIL/ITSM processes for incident management, problem management, change management, etc.
  • Design and implement tooling to support effective and agile management of cloud computing resources.
  • Maintain security of the IT infrastructure by ensuring that appropriate controls are fully implemented across the environment and operating effectively, and that alerts are investigated in a timely manner
  • Define standards and processes (including testing) for system back-ups in line with evolving records retention requirements
  • Define, implement and test the architecture, processes and tools for IT disaster recovery.
  • Own solutions primarily intended to facilitate external collaboration and information exchange
  • Manage vendor relationships (e.g. hardware, software and service providers) in the context of both project delivery and ongoing operations to maximize value to the company
  • Manage the internal team and external resources to design and deliver effective solutions (people + process + technology) and to seamlessly support those solutions
  • Leverage data and metrics to understand performance trends, enable insights, and promote continuous improvement
Qualifications:
  • 10+ years of progressive Information Technology experience; 3+ years of experience in a Leadership and/or Management cpaacity
  • Associate's and/or Bachelor's Degree in Computer Science and/or a related field
  • Working knowledge of relevant Regulatory requirements and Compliance practices
  • Deep technical knowledge of common infrastructure platforms and cloud-based offerings, including Infrastructure as a Service (IaaS) and Platform as a Service (PaaS)
  • Expertise in IT operations including ITIL/ITSM processes and associated systems (e.g. ServiceNow)
  • Broad experience with the combination of backups, disaster recovery, and business continuity.
  • Experience managing MSP's for infrastructure support, with a track record of ensuring seamless service delivery to end users.
  • Solid problem solving and time management skills
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized
Desired Skills:
  • ITIL certification
  • Experience in the Life Sciences industry

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