Operations Director, Inpatient Operations

3 weeks ago

Boston, United States Boston Medical Center Full time

POSITION SUMMARY:

The Operations Director is responsible for the management of services across BMC's stabilization programs, specifically in the areas of administration, personnel, fiscal management, strategic planning, and operations. Manages facility activities to meet BMC's needs and objectives in accordance with operating policies and business plans. Provides overall direction to managers in planning, directing and controlling their respective organizations and ensures the efficient, economic and quality performance of assigned areas in order to provide for high-quality healthcare and housing. The Operations Director provides leadership for continuous service and quality improvement, innovation and staff empowerment, accomplished through effective internal and external customer relations.

Position: Operations Director

Department: Inpatient Operations

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

* Translates BMC mission and goals into programmatic goals and objectives. Defines, develops and implements short- and long-term strategies and plans to meet organizational objectives with direction and support from BMC leadership. Identifies needs and problems in relation to attaining goals and objective based on an analysis of information.


* Plans, executes and oversees efficient and timely operations for BMC's inpatient services. Ensures the highly productive and cost effective quality performance of departments and services. Works with assigned managers, nursing management, and the medical director to provide for the identification, analysis and development of operating policies, systems, programs and standards. Establishes, approves, and implements administrative policies and procedures. Recommends and implements changes in policies and procedures to improve the quality and cost-effectiveness of programs.


* Analyzes current operations to identify and evaluate program strengths and weaknesses in relation to operational effectiveness. Develops strategies and plans for new program development based on analysis of competitive trends, market share data, capital needs and human resource utilization.


* Ensures programmatic productivity. Develops productivity measurements and adjusts resources to meet BMC standards. Analyzes facility productivity information and develops strategies to effect changes in operations and improvements in service using measurable criteria standards.


* Ensures the fiscal management of department activities ensuring that departments operate within allocated funds. Analyzes spending plans and monitors department compliance with budgetary policy and approved government budget. Explores and resolves budgetary variances.


* Partners with Finance to ensure efficiency of operations related to the revenue cycle. Ensure that adequate controls are in place for timely charge capture.


* Serves as a liaison for the Medical Staff to BMC Administration. Consults regularly with Medical Staff regarding service issues, problems and operations. Maintains an effective working relationship with Medical Staff to enhance ambulatory service and quality. Works with Medical Staff to develop and implement programmatic business plans.


* Works collaboratively with a variety of hospital managers, nurse management personnel, physician groups, medical staff, professional staff and multi-disciplinary groups to accomplish hospital goals and objectives. Develops and maintains good communication and relationships within service departments.


* Performs other duties as required.



JOB REQUIREMENTS

EDUCATION:

Requires a Bachelors Degree in Business Administration, Healthcare, or related field. Advanced degree a plus.

EXPERIENCE:

Work requires at least 7 years of progressively advanced financial and administrative management experience with at least 3 years in a medical institution.

PREFERRED EXPERIENCE:

* Strong with data and basic analysis
* Stakeholder management - knows how to navigate through various stakeholders in a hospital setting
* Process improvement and change management experience
* Should have a one team mindset - direct support as needed to support the department operations team and staff, as well as our nursing and physician partners when needed.

KNOWLEDGE AND SKILLS:

* Proven ability to develop a strategic plan and translate it into operational policy


* Experience with strategic business and/or healthcare data analysis (No advanced data analytics knowledge required)


* Demonstrated track record of working with a large and diverse group of stakeholders


* Experience with management of personnel and fiscal resources preferred


* Demonstrated ability to work successfully with physician partners


* Leadership ability to guide, direct, and mentor other team members


* Capable of program development, implementation and evaluation


* Capable of long range program planning that involves complex decision making tasks


* Expert verbal and written communication skills and interpersonal skills


* Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines


* Dedicated team player with the willingness and desire to learn and grow within the organization


* Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur


* Professional in conduct and appearance Proficient with standard software used in healthcare office setting (i.e. MS Word, Excel, web browser, etc.)



Equal Opportunity Employer/Disabled/Veterans

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