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Referral/Intake Supervisor

2 months ago

Honolulu, United States Islands Hospice Full time

JOB DESCRIPTION SUMMARY

Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

1. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.

2. Ensures compliance with all state, federal, and ACHC referral/intake regulatory requirements.

3. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.

4. Establishes and maintains positive working relationships with current and potential referral sources.

5. Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.

6. Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.

7. Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.

8. Recruits, selects, orients, and directly manages members of the referral/intake team.

9. Builds and monitors community and customer perceptions of Islands Hospice as a high quality provider of services.

10. Gathers, collates, and reports referral statistics including key customer referral trends.

11. Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.

12. Maintains comprehensive working knowledge of Islands Hospice contractual relationships and ensures that patients are admitted according to contract provisions.

13. Participates in quality assessment performance improvement teams and activities.

14. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Islands Hospice.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

POSITION QUALIFICATIONS

1. Bachelor's degree in Nursing, Masters degree in health care or related field preferred.

2. Registered nurse with a license in the state(s) practicing preferred.

3. At least three (3) to five (5) years experience in health care management preferred, preferably in home care operations.

4. Demonstrated ability to supervise and direct professional and administrative personnel.

5. Ability to market aggressively and deal tactfully with customers and the community.

6. Knowledge of corporate business management, governmental regulations, ACHC standards, and private payer practices.

7. Demonstrates good communications, negotiation, and public relations skills.

8. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Education:

Master's (Preferred)

Experience:

supervisory: 1 year (Preferred)

Health Care Management: 1 year (Preferred)

License/Certification:

Hawaii RN License (Preferred)

Work Location: On the road

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