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Care Coordinator

2 months ago

Honolulu, United States HiEmployment Full time
Job DescriptionJob DescriptionSchedule: Part-time; Monday/Wednesday/Friday (8am - 5pm)
Job type: Temp; Remote (Oahu residents only)
Pay Rate: $20/hour

About the Role
The SUD CARES (Substance Abuse Disorders, Coordinated Access Resource Entry System) Care
Coordinator will provide intake, phone, referral, and clerical services for the SUD CARES Referral
and Treatment Call Center. The Care Coordinator will provide real-time, effective information and
referral services and intake screening to anyone in Hawai’i in need of substance use treatment and
mental health support/services.

Essential Duties and Responsibilities
• Answer incoming phone calls, text messages, email correspondence, and live-web chat requests to provide information and screening for individuals seeking substance use disorder treatment, recovery services, co-occurring disorders, and other behavioral health needs;
• Complete a client profile, intake, and screening
• Provide supportive counseling, crisis assessment, screening, and coordination of client
services based on urgent mental health or substance use needs, including case management for clients
in crisis, coordinating care with clients, case managers, and ADAD treatment facilities to create effective
wrap-around treatment support for individuals in crisis.
• Utilize motivational interviewing, trauma-informed principles of care, and other modalities
to assist with de-escalation and warm-hand offs to appropriate treatment provider
• Review and verify applicable agency and program requirements for referrals based on
needs and available services; approve for entry into applicable programs in response to
client needs
• Assess and review pre-treatment services are completed for all client self-referred
• Participate in quality assurance checks with CSAC Sr. Care Coordinator and/or Clinical
Supervisor to perform client follow-up, with a sample of callers, to ensure clients receive
appropriate services that are effective.
• Conduct clinical review and assessments based on clients individualized behavioral
health needs, including co-occurring substance abuse and mental health disorders as
necessary.
• Sufficient knowledge on program procedures and requirements for providing accurate
and quality service

Additional Functions
• Deliver high-quality, accurate and effective information and referrals for SUD and mental
health services;
• Perform data entry on updates and new resources;
• Informed on program safety and emergency response protocols
• Performs other duties as assigned.

Education or Experience:
• High school diploma or GED required, some college course work in social work, human
services, public administration, or public health highly preferred
• At least 1 year of direct service experience working in social/human services/non-profit
organizations (not necessarily related to SUD/Mental Health Coordination)
• Previous working experience in client services via nonprofit organizations or social
service providers, preferred
• Demonstrated ability with a variety of computer applications, including MS Office and
database software, Voice over IP (VOIP) telephone, desirable
• Must have, or be able to get, CPR/First Aid training for certification.
• Must provide and maintaining documentation of an initial and annual tuberculosis (TB)
skin test or chest x-ray.