Spec, Customer Service
2 months ago
**Spec, Customer Service & Billing II**
**Location** Inver Grove Heights, Minnesota **Date posted** 02/14/2022 ****Summary****
CHS has an exciting role as a Customer Service & Billing Specialist. This personis responsible for refined fuels and propane processing of electronic information to ensure accurate and timely billing and invoicing of customers. Develop and maintain all conversion tables for electronic data received relative to products, terminals, suppliers, and customers.
****Responsibilities****
* Maintain petroex cross reference conversion tables in multiple systems for Refined Fuels and Propane.
* Analyze and review data transmissions received from Pipeline and Exchange companies via Data Exchange systems and DTN TABS to ensure timely billing and transmission of outbound data to exchange partners.
* Communicate with exchange partners and pipeline companies on data exchange and interpreting data being received.
* Investigate issues with NOT receiving data transmissions.
* Analyze report results in order to develop processes to improve performance of the billing dept.
* Work with Customer Setup Coordinators to ensure correct information at terminals and in all cross reference conversion tables.
* Product set up/changes/modifications due to Industry changes and regulations.
* Bulk Refined Fuel Sales as assigned. Collection duties to correct pricing/product/tax rate changes.
* Assist CSR's in problem solving of daily invoice file and edits.
* Correction of billing errors related to blends and product changes.
* Assist CSR's and ExchangeFinance in resolving customer disputes and exchange differences by verifying accuracy of data used for invoicing and exchange statements.
* Assist CSR's, Sales/Marketing, Supply and Distribution in resolving problems, product clarification and invoicing concerns.
* Refined Fuel Rail Billing/Inventory entries to update CHS Refinery sales/purchases for RF Supply team.
* Monthly Propane Pricing True Ups.
* Refined Fuels Contract Reconciliation and final billing.
* Equipment billing as assigned to help CSR/Billing team.
* Analyze new merger and acquisition information and implement accurate changes through collaboration with the Credit department
* Work with IT staff on any program updates or changes related to billing systems. Develop test plans, execute test plans and approve updates or program changes for production.
* Work with DTN, suppliers and our internal supply groups on Refined Fuel product and terminal changes.
****Minimum Qualifications (required)****
* Four year degree in Accounting/Business
* Excellent analytical, communication, and problem solving abilities.
* Very detail orientated to handle multiple systems and data feed/conversion tables.
* Ability to respond to issues with the appropriate sense of urgency.
* One year of Billing Experience
****Additional Qualifications****
* JDE and SAP experience
* MS Excel experience
****Physical Requirements****
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
CHS offers a competitive total compensation package. Benefits include Health, Dental, Vision, Hearing, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation, 401K, Company Funded Pension, Profit Sharing, Long and Short Term Disability, Tuition reimbursement, and Adoption assistance.
CHS is an Equal Opportunity Employer.
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