Legal Intake Specialist Nashville

2 weeks ago


Nashville, United States Legal Intake Professionals Full time

Immediately hiring Legal Intake Specialists in our Nashville locationAt Legal Intake Professionals, our specialists act as a liaison between our clients and their customers. We primarily service personal injury law firms. Successful candidates will be able to resolve customer issues and handle complaints and inquiries, while maintaining a professional and compassionate demeanor. We strive for the highest levels of customer satisfaction by basing our decisions and performance on what our clients need. Customer service experience is a plus, but not required.This is an in office position.Your job will be receive incoming client calls, follow detailed scripts, fill out intake forms while talking to clients, and receive calls electronically and by live transfer. You will need to set the tone and pace of your calls while maintaining a professional attitude and showing empathy and patience with potential clients.To be successful in this role, you must have:Good verbal and written communication skills, specifically: spelling, grammar, and dictionA professional phone voice that shows customer care and concernActive-listening skills to ensure client information is gathered correctly and fullyThe ability to ask appropriate questionsThe ability to converse with various personalities and to collect pertinent details to determine viability of their claimsAccurate and fast typing skillsPC/Computer skills in a Microsoft Windows environmentA flexible schedule, including nights, weekends, and holidaysA High School Diploma or GED, and must be 18 years of ageBenefits:Competitive Pay: Earn $20/hour with perfect attendance.Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.Growth Opportunities: Advance your career within a supportive company.Collaborative Team: Work alongside dedicated and passionate colleagues.Full Time Benefits: For our full time employees we offer medical, dental, vision, 401K, PTO and ESOPShift Details:Full-Time PositionsSplit Shifts: Morning (6:30 AM - 12 PM) and Afternoon (3 PM - 11 PM)Evening Shift: 12 PM - 11 PM3rd Shift: 9 PM - 7:30 AM (Being Bilingual is a requirement for this shift)Part-Time PositionsEvening Shift: 12 PM - 11 PM3rd Shift: 9 PM - 7:30 AM (Being Bilingual is a requirement for this shift)Weekend Availability: Required to work one Saturday or Sunday per week.Training:Full-Time TrainingDuration: 3 weeksDays: Monday - FridayHours: 9:00 AM - 6:00 PMPart-Time TrainingDuration: 4 weeksDays: Monday - FridayHours:Option 1: 8:00 AM - 12:00 PMOption 2: 4:00 PM - 8:00 PMPlease note that our training schedule is fixed and cannot be adjusted. To begin working the agreed schedule upon hire, it's essential to complete the entire training program as listed. Don't miss this opportunity to join a thriving team in Nashville



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