Customer Service Representative

3 weeks ago

Grand Prairie, United States Pumps and Controls Full time

Company: Pumps and Controls About Us Pumps and Controls is a wholesale water treatment equipment supplier based in Arlington, Texas. Starting out in June 1986, today—nearly 30+ years later—our company has over 2 million dollars in inventory. We stock so you don’t have to. Our customers appreciate our commitment to customer service, treating each customer’s order as though it were our own. You deserve to be treated with respect, and service these days seems to be a dying art. At Pumps and Controls, we offer you the service you would expect from a professional equipment supplier. We have some of the most knowledgeable staff and products in the industry. Expect fast lead times and 97% same-day shipments. We won’t waste your time. Our knowledgeable sales consultants truly understand your industry and can help with your orders, questions, and concerns. Our full line of products is available to qualifying distributors at wholesale pricing. We are dedicated to customer service; no matter what, you come first. Summary The customer service position is one of the key interactions between our customers and our brand. We are looking for an upbeat, positive, and energetic person to engage with our customer base, providing them the excellent service experience Pumps and Controls has been providing for over 35 years. Responsibilities Manage the day-to-day order entries from phone calls, emails, online orders, and faxes. Follow up with vendors and suppliers regarding purchase orders, ship/delivery dates, special order items, and pricing discrepancies. Help customers navigate product selection based on the needs of their applications. Manage other customer service-related tasks to help get products out to customers in a timely manner. Experience Basic understanding of data/order entry (Profit 21 a plus). Basic knowledge of small package shipments (UPS/FedEx) and some LTL shipment processes. Excellent phone etiquette, along with writing skills to explain issues through email as needed. Able and willing to learn a new industry, product line, and the supporting components to help customers select the appropriate equipment. Pumps and Controls is a small company with less than 20 employees. Each part of our team is able to help each other out, keeping our customers at the forefront of why we are in business. No Agencies Please #J-18808-Ljbffr

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