Customer Service Representative

2 weeks ago

Grand Prairie, United States Palmer Distribution Services Inc Full time $18 - $19
Job DescriptionJob Description

Get ready to jump on board and join our growing company We're searching for enthusiastic go-getters who are looking for stability and growth potential. We have fantastic opportunities at our Grand Prairie location

We're looking for experienced Customer Service Representative with a starting pay rate of $18.00-$19.00 per hour, depending on experience and knowledge. This is a direct-hire role, so you'll be part of our team from the start And the benefits don't end there.

At Palmer Logistics we understand that benefits matter - we offer a competitive benefit package You'll be eligible for a variety of rich benefits beginning the first of the month after 60 days of employment, this includes:

  • Medical, Dental, and Vision insurance
  • Life insurance with additional policies such as critical illness, accident, hospital indemnity, short-term disability and long-term disability
  • 401k retirement plan
  • Paid holidays
  • Paid time off

We also offer:

  • Career growth and development opportunities
  • Weekly pay (direct deposit)

Responsibilities:

  • Processing of customer orders in accordance with company and customer requirements ensuring accuracy.
  • Invoicing and verifying rates per contractual warehouse agreement.
  • Address customer complaints in a timely manner and escalate to management as needed.
  • Research discrepancies in inventory as needed.
  • Maintain a good relationship with customers via email and/or phone in a courteous, efficient matter.
  • Follow established company policies and procedures.
  • Collaborate with office and warehouse personnel to meet productivity goals.
  • Perform any additional functions as assigned by management.
  • Research OS&Ds reported by the customer
  • Audit outbound order accuracy
  • Become efficient in various warehousing systems including SAP

Qualifications:

  • Minimum of 2 years of customer service experience in logistics/3PL is a plus.
  • Flexible work schedule: must be able to come in early, stay late, and/or work weekends depending on operational needs.
  • Technical skills with ability to work in multiple warehouse management systems.
  • Detail-oriented and capable of performing basic math functions, including addition, subtraction, multiplication, and division.
  • Proficient in Microsoft Office Suite.
  • High school diploma or GED.
  • Ability to read, write, and speak the English language.

Why Palmer Logistics?

Palmer Logistics is a 3PL handling commodities such as hazardous chemicals, non-hazardous chemicals, food grade, and other general commodities at our facilities. We offer specialized services to our customers, such as customized reporting, labeling, repackaging, and other services.

At Palmer Logistics, we take pride in the work we do for our customers. With that, we know the key to our success is our employees, as they are the backbone of our unsurpassed services. Here at Palmer, we value our core values and interpret them on a day-to-day basis. Service, trust, integrity, and respect. serving not only our customers but also our employees by helping and communicating as needed. Trust in our leadership and trust from our customers that they have made a great choice by choosing Palmer Logistics. We put trust in our employees that they will do a great job and give their best every day. Having our employees and customers do the right thing when no one is watching. Showing respect to the company, coworkers, and business partners, no matter the circumstance

About Palmer Logistics

Palmer Logistics is a 3PL handling commodities such as hazardous chemicals, non-hazardous chemicals, food grade, and other general commodities at our facilities. We offer specialized services to our customers, such as customized reporting, labeling, repackaging, and other services.

Palmer Distribution Services, Inc. was started in the mid-1960s by Frank Rifeschlagger as a public warehouse and trucking company servicing the grocery and chemical industries in Houston, TX. The name comes from a street where the first warehouses were located. After William Hermann took over and provided services, he successfully revitalized during the 1980s. In 1988, Hermann Services acquired Palmer as part of an effort to expand its operations regionally. The Palmer name was used for 9 years until 1997, when the division was renamed Hermann Warehouse Southwest, but it was short-lived after the division was renamed in 2000. The Palmer name was restored at this time with a slight change to our current trade name, Palmer Logistics.

Today, Palmer Logistics is a successful regional provider based on the fundamental philosophies that have enabled the Hermann family's success for four generations: reliability, customer service, and uncompromising integrity.

Palmer Logistics is an Equal Opportunity Employer.

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