Conference Services Manager

4 weeks ago


Needham Heights, United States CareerBuilder Full time

Company Description
Sheraton Boston Needham Hotel is a recently renovated hotel located in Needham Heights, MA, on the outskirts of Boston. The hotel offers easy access to the Route 128 Train Station, MBTA Subway Station, and Fenway Park. It is also conveniently situated near corporate offices such as IDG, SharkNinja, TripAdvisor, and Panera. Sheraton Boston Needham Hotel is pet-friendly and in close proximity to Boston College and The Shops at Chestnut Hill. The hotel offers spacious rooms and suites with separate living and sleeping areas, as well as an indoor pool and venues for meetings and events.

Role Description
This is a full-time on-site role for a Conference Services Manager located in Needham Heights, MA. The Conference Services Manager will be responsible for managing and detailing events, ensure guest satisfaction, meeting and event planning.

Qualifications
Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
Maintain professionalism in problem situations.
Conduct site tours for potential clients
Meets with potential clients in order to detail definite events including menu selection, setup and audio visual needs.
Maintains all correspondence related to group clients: group pick up reports, Banquet event orders, ensure proper billing to guest folios and master account.
Ensures that all banquet event orders, group resumes and all paperwork has been completed properly and on time.
Reviews with all Managers any information of past, present and upcoming events.
Coordinates functions and activities with other department heads as appropriate.
Meet and achieve upsell revenue goals to improve revenue generation on property.
Be readily available during functions for consultation with client.
Flexible schedule required to accommodate client needs.
Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
Conduct exit interviews with clients to solidify repeat business and distribute results.
Participate in the preparation of the annual hotel budget.
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software. CI/TY and Lightspeed experience is a plus.

EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

by Jobble

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