Account Manager/Customer Success Manager

2 weeks ago

Needham Heights, United States FoodTec Solutions Full time
Job DescriptionJob DescriptionSalary: DOE

Account Manager/Customer Success Manager (Needham, MA) Compensation: BOE Full Time

 

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

 

Responsibilities

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

Skills

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or equivalent experience in Restaurant Management or Hospitality Management
  • Hospitality experience (not a requirement but a plus).

 

 

About FoodTec Solutions Inc. FoodTec Solutions Inc. is a premier point-of-sale solution provider in the restaurant industry. FoodTec Solutions offers a comprehensive transaction based system that enables restaurant operators to manage all aspects of their business from order management, delivery, customer management, marketing and management reporting. Headquartered in Needham, Massachusetts, FoodTec Solutions offers a competitive compensation package that includes: Medical Insurance; Dental Insurance; 401(K); Profit Sharing; Paid Vacation/Holidays; Short Term Disability; Tuition Reimbursement. If you desire to make a difference, are committed to bringing the highest quality of service to our customers and send us your resume and salary requirements for consideration. We are not accepting employment agency referrals for this position.

 

 

 

 



remote work

  • Account Manager/Customer Success Manager

    1 week ago

    Needham Heights, United States FoodTec Solutions Full time

    Job Description Job Description Salary: DOE Account Manager/Customer Success Manager (Needham, MA) Compensation: BOE Full Time We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and...

  • Senior Customer Success Manager

    2 days ago

    Shaker Heights, United States Motorola Soutions Full time

    Motorola Soutions Senior Customer Success Manager Minneapolis , Minnesota Apply Now Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe....

  • Technical Accounting Manager

    3 weeks ago

    Needham Heights, United States Biofourmis Full time

    Technical Accounting Manager Reporting directly to the Corporate Accounting Manager, the Technical Accounting Manager will be responsible for technical accounting research and assessments with an emphasis on revenue recognition, inventories and equity accounting. The Technical Accounting Manager will be a member of a growing, high-performing team and...

  • Recruiter/Account Manager

    1 week ago

    Needham Heights, United States Resource Options Full time

    Job Description Resource Options, Inc. has several opportunities available for career-oriented individuals interested in a career in Sales and Leadership for our Recruiting and Account Management Program. We have openings in our Portsmouth (NH), Londonderry(NH), Wethersfield (CT), Needham(MA) and Hudson(MA) offices. About The Position As a Recruiter, you are...

  • Personal Lines Accounts Manager

    2 weeks ago

    Needham Heights, United States CivicMinds, Inc Full time

    Key Accountabilities:Support in developing, implementing, monitoring and continuously improving upon client service team deliverables for new and renewal business. Utilize tools to monitor and ensure the PL's team adheres to service standards including timelines of deliverables of assigned accounts. Analyze and resolve problems.Servicing all aspects of our...

  • Account Manager

    14 hours ago

    Needham Heights, United States Epsilon Full time

    Job DescriptionThe Non-Profit Data Sales Manager will play a crucial role in generating revenue through the strategic sale of data products and services. The successful candidate will be responsible for building and managing relationships with external partners, identifying client opportunities, and developing innovative strategies to market and sell our...

  • Campaign Manager

    18 hours ago

    Needham Heights, United States Foundry LLC Full time

    Overview Foundry is seeking a Campaign Manager to join our leading demand generation business unit, Data Services Group (DSG). This business unit is the center of excellence for global demand generation responsible for the delivery of all US campaigns. Foundry has a large subscriber base of both technology and business influencers and decision-makers....

  • Account Manager

    2 days ago

    Glendale Heights, United States Digital Data Centers Full time

    Job DescriptionJob DescriptionRate:$45,000 or higher depending upon your abilities plus benefitsJob TypeFull-timeFull Job Description Account ManagerWe are seeking a highly motivated, detail-oriented self-starter with the ability to multi-task.Job Duties:1. Effective communication by phone and email with customers using professionalism, tact and empathy to...

  • Account Manager

    3 days ago

    Dearborn Heights, United States PowerBuilt Material Handling Solutions Full time

    Job DescriptionJob DescriptionPosition: Account ManagerDepartment: SalesDirect Report To: Regional Key Account ManagerLocation: Detroit, MIPowerBuilt is a turn-key material handling systems integrator. Our growing sales team is seeking a qualified technical sales Account Manager to support managing the Detroit and surrounding areas.ResponsibilitiesWork cross...

  • Account Manager

    4 weeks ago

    Dearborn Heights, United States PowerBuilt Material Handling Solutions Full time

    Job DescriptionJob DescriptionPosition: Account ManagerDepartment: SalesDirect Report To: Regional Key Account ManagerLocation: Detroit, MIPowerBuilt is a turn-key material handling systems integrator. Our growing sales team is seeking a qualified technical sales Account Manager to support managing the Detroit and surrounding areas.ResponsibilitiesWork cross...

  • Senior Commercial Account Manager

    1 week ago

    Needham, Massachusetts, United States TripAdvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.Tripadvisor is looking for a...

  • Employee Benefits Account Manager

    7 hours ago

    Needham Heights, United States Bruce Crohn LLC Full time

    We are an employee benefits and insurance brokerage firm located in the Cambridge Innovation Center in Kendall Square. Our company primarily works with technology clients in the Massachusetts market as well as other small to mid-sized companies. We have an opening for an Employee Benefits Account Manager to manage an existing book of business, as well as...

  • Personal Lines Account Manager

    2 days ago

    Needham, United States Beacon Hill Full time

    Personal Lines Account Manager to $80K! Our client, a regional insurance agency, is seeking a Personal Lines Account Manager to add to their team. In this role, you will be responsible for servicing all aspects of clients' personal insurance needs via gathering accurate information from clients and preparing applications; developing proposals and insurance...

  • Program Manager

    3 days ago

    Needham Heights, United States SharkNinja Full time

    Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to build the next big thing and develop while they do....

  • Recruiter/Account Manager

    2 weeks ago

    Needham, United States Resource Options, Inc. Full time

    Job DescriptionResource Options, Inc. has several opportunities available for career-oriented individuals interested in a career in Sales and Leadership for our Recruiting and Account Management Program.We have openings in our Portsmouth (NH), Londonderry(NH), Wethersfield (CT), Needham(MA) and Hudson(MA) offices.About The PositionAs a Recruiter, you are...

  • Recruiter/Account Manager

    1 month ago

    Needham, United States Resource Options, Inc. Full time

    Job DescriptionResource Options, Inc. has several opportunities available for career-oriented individuals interested in a career in Sales and Leadership for our Recruiting and Account Management Program.We have openings in our Portsmouth (NH), Londonderry(NH), Wethersfield (CT), Needham(MA) and Hudson(MA) offices.About The PositionAs a Recruiter, you are...

  • Account Manager

    1 month ago

    Mendota Heights, Minnesota, United States Equiniti Full time

    ***This role is on-site--must be located near Mendota Heights, MN*** EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the...

  • Digital Media Sales Manager

    16 hours ago

    Needham Heights, United States Hearst Full time

    Job DescriptionWCVB, the Hearst owned ABC affiliate in Boston, MA is looking for a Digital Media Sales Manager to provide energized leadership for our digital sales programs. The ideal candidate will have experience with new media and enjoy staying up to date with its evolution, understands digital marketing strategy and excels in a customer-focused team...

  • Senior Account Manager

    14 hours ago

    Glendale Heights, United States Climate Pros Full time

    Job DescriptionThe Sr. Account Manager drives the overall success of the assigned accounts by developing long-term, trusting relationships with our customers. The Sr. Account Manager oversees a portfolio of assigned accounts, grows new business from existing clients, actively seeks new sales opportunities, and delivers the organization's financial...

  • CRM & Email Marketing Manager

    7 hours ago

    Needham Heights, United States Clarks Originals Full time

    Job Advert Description The Email & CRM Manager owns marketing activities for Clarks Americas, including tactical execution and strategy for the channel across email and text (SMS) messages. These accountabilities include planning seasonal marketing stories and directing visual execution of plans, cleansing and managing multiple segments, creating and...