Catering and Event Services Manager

3 weeks ago

Needham Heights, United States Sheraton Boston Needham Full time

Company Description

Sheraton Boston Needham, located in Needham Heights, MA, is a recently renovated hotel near the Route 128 Train Station, MBTA Subway Station, and Fenway Park. The hotel is conveniently situated near corporate offices such as IDG, SharkNinja, TripAdvisor, and Panera. It is also in close proximity to Boston College and The Shops at Chestnut Hill. The hotel offers spacious rooms, a business center, stylish indoor and outdoor venues, and expert planning and catering services.

Come join a talented team as a Catering and Event Services Manager at our newly renovated property Some benefits include: eligible for bonus incentive plan, working with seasoned sales and banquet team, flexible schedule, and surrounded by over 18,000 sq ft of flexible meeting space Our hotel will give you the premier opportunity to build a successful career in the hospitality industry.

Reporting to the Director of Sales and Marketing, the Catering and Event Services Manager is the primary contact for all meetings at events after the contract is signed through the execution of the event.

Responsibilities include but is not limited to:

Work closely with clients after booking to detail events in our 18,000 square feet of flexible meeting space, including menu selection, setup, and guest room needs.

Prepare all correspondence related to group and event needs and distribute on time: group reservations, group pick up reports, group resumes, Banquet event orders, proper billing

Partner with Banquet, Culinary, Accounting and Front Office Operations teams daily to communicate upcoming event needs.

Meet and achieve upsell revenue goals to improve revenue generation on property.

Assist Director of Sales and Marketing with menu recommendations and updates as needed.

Conduct site tours for potential clients

Be readily available during functions for consultation with client.

Flexible schedule required to accommodate client needs, must be available for events

Conduct exit interviews with clients to solidify repeat business and distribute results.

Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Ability to accurately use various office and accounting software. CI/TY and Lightspeed experience is a plus.

Requirements:

Minimum lifting, pulling of 20 pounds.

Pushing, bending, stooping, upward reaching, manual dexterity.

Sitting or standing for long periods of time.

Must have weekend and evening availability for events.

Other duties may be assigned.

Must have a comprehensive knowledge of all hotel departments and functions.

Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

Must have exceptional creativity and communication skills with clients.

EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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