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Customer Service Agent

2 months ago

Atlanta, United States PrideStaff Full time
Responsibilities

• Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
• Compiles, sorts and verifies accuracy of data to be entered.
• Examines records such as bills, computer printouts, bills of lading and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
• Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested.
• Confers with warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Provides back up support for all accounts other than primary

Skills

• Knowledge of Windows-based order entry system
• A minimum of 2 (two) years experience in customer service
• Effective written and verbal communication skills
• Intermediate skills in Microsoft Word and Microsoft Excel
• Experience with AS400 or any Warehouse Management System (WMS) experience is highly desired
• Exercises initiative in following up on pending issues and orders
• Ability to effectively solve problems
• Ability to establish priorities and multi task

Compensation / Pay Rate (Up to): $18.00 - $18.00