Customer Service Agent 3PL

2 months ago

Atlanta, United States DSV Full time

* Customer Service Agent 3PL

If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

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Customer Service **DSV - Global transport and logistics**

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become one of the world's largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Atlanta, 3705 Wilson Rd

Division: Air & Sea

Job Posting Title: Customer Service Agent 3PL

Time Type: Full Time

**Customer Service Agent 3PL**

The Customer Service Agent is responsible for ensuring a high level of service is provided to our customers. The role will be responsible for communications between the customer and warehouse management relative to the daily work product, status, and expectations. The Customer Service Associate will prepare and maintain backup for customer invoices in compliance with company policy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Processing the daily operational orders to ship out within the assigned deadlines

Work directly with internal and external customers to meet and exceed expectations

Exercises discretion and judgment on a regular basis to achieve Customer and company goals

To assist with customer visits when request or facilitated with internal management

To assist with training other employees

Escalate customer issues or requests when necessary

Communicates with the team to discuss problems, issues, ideas for improvement

Schedule freight pick up

Organize front office files/documents

Performs other duties as assigned by management

Complete necessary reports

Ensure high level of data quality and integrity by processing shipment accurately

Other duties as assigned by management

SKILLS & COMPETENCIES

Ability to effectively work with others

Ability to train and instruct others on how to perform tasks

Excellent interpersonal and communication skills

Ability to operate in global environment

Self-managing and pro-active

Ability to work in a team environment

Strong written and verbal communication skills

EDUCATIONAL BACKGROUND / WORK EXPERIENCE

3+ years of experience in Customer Service/3PL/freight forwarding/supply chain/logistics highly preferred

General knowledge of Microsoft Office applications

Strong knowledge on Excel

Knowledge with Cargowise and WMS programs

LANGUAGE SKILLS

English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

COMPUTER LITERACY

Proficiency in the use of Microsoft Office, Excel, PowerPoint, and other technical software is required.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to walk and use hand and eye coordination. Specific vision abilities required by-this job include close vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

Normal working hours for this position are typically Monday - Friday from 8:30 AM to 5:30 PM, however, working beyond these hours may often be required. This role is based in an office and warehouse environment.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

**DSV Global transport and logistics**

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, well give you the support you need to explore your potential and forward your career.

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