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Customer Service Agent

2 months ago

Atlanta, United States Ideaboxpro Full time
Job DescriptionJob Description

Customer Service Agent - Join Our Dynamic Team at Ideaboxpro

At Ideaboxpro, where innovation and creativity are at the heart of everything we do, we are seeking a dedicated and customer-focused Customer Service Agent to join our team in our Atlanta, GA office. As a leading company in the industry, we are committed to providing cutting-edge solutions and fostering an environment where your ideas can flourish. At Ideaboxpro, you'll have the opportunity to work on exciting projects, collaborate with talented professionals, and grow both personally and professionally.

Job Type: Full-time, On-site

Salary: $20 to $24 per hour

Job Description: As a Customer Service Agent at Ideaboxpro, you will be the primary point of contact for our customers, providing exceptional support and ensuring a positive experience. Your responsibilities will include answering inquiries, resolving issues, processing orders, and maintaining accurate records of customer interactions. You will play a crucial role in building and maintaining strong customer relationships, contributing to the overall success of our team.

Responsibilities:

  • Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
  • Resolve customer issues and complaints in a timely manner, ensuring customer satisfaction
  • Process orders and provide accurate information about products and services
  • Maintain and update customer records in our database
  • Collaborate with other departments to resolve complex customer issues
  • Identify opportunities to enhance the customer experience and suggest improvements

Qualities We're Looking For:

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a fast-paced environment
  • Proficiency in Microsoft Office Suite and CRM software
  • A positive attitude and a commitment to providing outstanding customer service
  • Previous experience in customer service or a related field is a plus

Benefits:

  • Competitive hourly wage
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for career advancement
  • A supportive and collaborative work environment

If you're passionate about making a difference and eager to be part of a forward-thinking team, Ideaboxpro is the perfect place for you. Apply today and take the next step in your career