Patient Care Call Center Representative

1 month ago


Scottsdale, Arizona, United States Savas Health Full time
Job Summary

We are seeking a compassionate and experienced Patient Care Call Center Agent to join our team at Savas Health. As a Patient Care Call Center Agent, you will provide exceptional patient care experiences through empathetic and effective communication, addressing patient concerns, and facilitating timely resolutions.

Key Responsibilities
  • Answer inbound patient calls, responding to medical concerns and questions.
  • Provide accurate information on medications, treatments, and healthcare services.
  • Document patient interactions in electronic health records (EHRs).
  • Triage urgent patient concerns, escalating to healthcare providers as needed.
  • Schedule appointments and follow-up care.
  • Educate patients on self-care and disease management.
  • Collaborate with healthcare providers and staff to ensure continuity of care.
Requirements
  • High school diploma required.
  • Medical Assistant certification (CMA, RMA, NCMA, or CCMA) preferred but not required.
  • 2+ years of experience in healthcare, preferably in patient care.
  • Strong knowledge of medical terminology, anatomy, and pharmacology.
  • Excellent communication and interpersonal skills.
  • Ability to empathize with patients and families.
  • Proficiency in EHRs (e.g., Epic, Cerner).
  • Good organizational skills required.
  • High level of proficiency with Microsoft Excel, Word, Outlook, and Publisher.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.

We offer a comprehensive benefits package, including health insurance, 401(k), and paid time off. Our team is dedicated to providing exceptional patient care, and we are committed to supporting our employees in their professional growth and development.



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