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Business Support Manager

2 months ago

Jersey City, United States Bank of America Full time

Business Support Manager - Global Markets Technology

Job Description: Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers. LOB Specific Position Summary: The Business Support Manager function within GMT functions as an interface between the central teams (Business Mgmt., Governance, Finance and Op Risk Mgmt.) Focus of role is on headcount, resource and vendor management (invoice processing) as well as operational risk tracking and audit progress/application status tracking/organizational best practices/general portfolio requests. Other functional duties include: Works directly with the existing business management team to build reports and manage supporting functions of the financials for the CTO Works directly with other functional and development managers in the technology organization on resource allocations/forecast Works directly with key currencies business resources to address project, program and audit information needs Responsibilities Interactions on a daily basis with all levels of the organization, reviewing and gaining feedback on: Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation with central GMRT team reports Vendor management including A/P process, invoice payment and status, and forecasting General ad-hoc requests as needed for executive level meetings, business presentations, corporate communications, etc. Organizational metrics Capture key project metrics and information for executive level reporting Financial forecast vs. actual Resource plans (forecast vs. actual) Quarterly business/organizational reviews (headcount ratios, hiring status, financials, etc.) Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management) Vendor management (forecasting/run-rates for SOWs, invoices and contractors) Operational Risk Management – Compliance coordination (mandatory training, etc.) Act as coordinator between corporate governance team and the project managers to ensure alignment in the usage of the internal tools used to track cross-LOB programs within GT&O Work with the PMs on developing their forecasts (resources, budget) Required Qualifications: Resource management and forecasting Vendor management and procurement Metrics and reporting Intermediate/Expert MS Office skills, especially Excel and PowerPoint, to track and manage many different types of efforts and data Intermediate SharePoint for managing workflow, portals and data repositories Superior business acumen Team-player Extremely strong verbal and written communication skills Self-motivated and delivery focused Attention to detail Problem solving skills Extremely organized/strong time management skills Desired Qualifications: Capital Markets Experience Minimum Education Requirements - Bachelor degree or equivalent professional experience Shift: 1st shift (United States of America) Hours Per Week: 40

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