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eCommerce Implementation Manager

4 months ago

Renton, United States PACCAR Full time

Requisition Summary The eCommerce Implementation Manager will be directly responsible for leading integration development of the industry leading eCommerce tool called Online Parts Counter (OPC) with our largest fleet's business systems. This position is also responsible for driving engagement and the adoption of eCommerce solutions to PACCAR dealers and fleet customers to drive retail sales growth. The ideal candidate will have excellent communication and problem-solving skills, and strong project management experience. Successful dealer and fleet integrations with OPC will involve new development, management of existing integrated accounts, system upgrades, enhancements, and attention to customer and dealer user experience. Job Functions / Responsibilities Work directly with fleet customers and all associates across required departments to manage the implementation of fleet development integrations with Online Parts Counter. Work with stakeholders to identify and capture business requirements; review deliverables; suggest process improvements as appropriate. Research solutions, identify and mitigate risks pertaining to OPC. Prepare and deliver virtual and onsite training for dealers and fleet customers related to OPC. Provide excellent support to dealers and fleet customers. Create and maintain all project related documents to include project plans, test plans, process flow diagrams, etc. Provide status reports and communication on projects and issues to management and escalate when necessary. Drive overall engagement and adoption of OPC across the dealer and fleet networks. Research technology solutions and stay up to date on the eCommerce industry. Other duties as assigned. Skills / Competencies Demonstrated project management experience with success in managing multiple projects and priorities simultaneously. Excellent communication skills, both written and verbal. Strong presentation and customer service skills. Knowledge of dealership and fleet operations. Ability to solve problems as they arise. Self-motivated and able to work effectively with little to no supervision. Strong time management and drive to push projects forward. Experience in creating business requirements documentation from discovery through test and signoff. Solid understanding of Business and IT acumen. Understanding of the project lifecycle and experience of various project development methodologies. Qualifications Bachelor's degree in Business, Information Technology, or other related field required 4years industry experience required Exposure to IT Project Management methodologies Advanced PM training (i.e. PMP), Six Sigma certification or training is preferred. System integration experience preferred. eCommerce experience preferred. Available to travel up to 50%. Competencies Act with Integrity Demonstrate Adaptability Drive for Results Influence Others Lead Innovation and Quality Initiatives Manage Execution Use Sound Judgment / Business Acumen Technical Acumen Additional Job Board Information PACCAR Benefits: As a U.S. PACCAR employee, you have a full range of benefit options including: 401k with up to a 5% company match Fully funded pension plan that provides monthly benefits after retirement Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time Tuition reimbursement for continued education Medical, dental, and vision plans for you and your family Flexible spending accounts (FSA) and health savings account (HSA) Paid short-and long-term disability programs Life and accidental death and dismemberment insurance EAP services including wellness plans, estate planning, financial counseling and more This position is eligible for