Customer Service Representative I

1 week ago


St Petersburg, United States Cogent Infotech Corp Full time
Candidates will work 11:50am -8:20 pm
  • Manager is looking for sentiments of teamwork and empathy, good technical skills and can utilize multiple platforms at the same time
  • Extensions are anticipated
Position Overview:
  • The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.
Position Responsibilities:
  • Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
  • Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
  • Uses strong customer service ability to provide value added services in a timely and accurate manner.
Requirements:
  • High School diploma or equivalency
  • Outstanding telephone and interpersonal skills.
  • Exemplary oral and written communication skills.
  • Must possess good judgment and ability to make independent decisions within department protocols.
  • Excellent computer skills and proficiency with Microsoft Office
  • Experience using Salesforce and/or SAP strongly preferred
  • Minimum 1 year of data entry experience required.
  • Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
  • Must be able to handle multiple tasks at one time with a high attention to detail.
  • Skilled at suggestive selling and providing alternative solutions to accounts.
  • Ability to work overtime when required.
  • Ability to utilize computer, mouse, keyboard for up to 8 hours per day
  • Ability to sit or stand for up to 8 hours per day


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