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Service Sales Advisor

2 months ago


Modesto, United States Mistlin Honda Full time

The Advisor Position Job-Specific Expectations

Sell dealership products and services to customers through various channels.

Coordinate with the Service Manager to achieve sales quotas and goals.

Introduce customers to non-warranty products and services.

Utilize time effectively to meet customer needs and solicit sales.

Use established procedures for handling warranty items efficiently.

Inform customers about product features and benefits.

Complete all sales and repair paperwork accurately and on time.

Utilize the computerized system efficiently.

Actively develop prospects.

Highlight the advantages of products and services to customers.

Cross-sell various accessories, parts, and services.

Greet customers warmly, follow the sales process consistently.

Ensure customers' qualifications and address complaints effectively.

Follow documented procedures consistently for customer treatment.

Handle telephone transactions courteously and promptly.

Use a consistent quotation process for sales.

Contact customers via various means to promote additional sales.

Determine costs, completion date, and communicate effectively with customers.

Analyze progress to maximize efficiency and repair quality.

Delegate jobs to technicians appropriately using the dealership management system.

Assist technicians as needed in completing service work.

Produce accurate estimates for repairs and cashier transactions.

Adhere to procedures for warranty items and parts management.

Develop proficiency in computer systems for parts and service management.

Start and finalize repair orders for warranty, customer pay, and internal repair.

Promote supplementary services and notify customers of additional work needed.

Inform customers promptly of any delays, changes, or additional work required.

Address repeat repairs diligently and notify the Service Manager accordingly.

Communicate transparently with customers to manage expectations.

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