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Call Center Reservation Agent
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Delray Beach, United States Opal Collection & Affiliates Call Center and Revenue Office Full timeJob DescriptionJob DescriptionCall Center Reservation Agent Job Summary: Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reservations and hotel information. The call center reservation agent is to answer all inquiries in a professional, courteous, and...
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Hotel Reservation Specialist
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Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full timeHotel Reservation Specialist Job Overview: Under the supervision of the Call Center Manager, the Hotel Reservation Specialist is tasked with managing all incoming phone inquiries related to room bookings and hotel details. This role requires responding to all inquiries in a professional, courteous, and efficient manner, with the goal of converting every call...
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Hotel Reservation Specialist
3 days ago
Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full timeHotel Reservation Specialist Job Overview: Under the supervision of the Call Center Manager, the Hotel Reservation Specialist is tasked with handling all incoming telephone inquiries related to room bookings and hotel details. This role requires responding to all calls in a professional, courteous, and efficient manner, with the goal of converting inquiries...
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Call Center Reservation Agent
2 months ago
We offer both full and part-time year-round positions and are open 7 days a week from 7am to 11pm, including holidays.
Benefits* for our Call Center Reservation Agents:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term Disability
- Paid Time Off
- 401(k)
- Free Associate Parking
- Hotel Discounts with all affiliated properties
- Compensation: $14/hour DOE
- *Benefits available to full time employees*
- Answer phones and assist guests in making, altering, or canceling reservations
- Answer all phone calls promptly and in a courteous manner
- Be knowledgeable of hotels and resorts including but not limited to room types, resort operations, outlets, policies, and amenities
- Have a complete knowledge of current rates, special rates and packages and know which benefits are included in each
- Accurately record and secure all required information from the guest when making a reservation, including any requests or comments
- Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest
- Be aware of and adhere to the rules and regulations of the Call Center
- Assist with inputting manual reservations including but not limited to third party such as internet and wholesale
- Perform daily office duties and any other projects assigned by the Team Lead, Supervisor or Manager
- Excellent phone etiquette and verbal communication skills
- Strong computer proficiency
- Attention to detail and the ability to resolve customer issues
- A minimum of 1 year of Previous Call Center or Hotel Front Desk Experience Required
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.