Service Coordinator

3 hours ago


Livermore, United States All-Guard Alarm Systems Full time

Company OverviewSince 1952, All-Guard Alarm Systems, Inc. has been dedicated to providing peace of mind to business and residences throughout the Bay Area. From Fortune 500 companies to the average family home, we have the same proven dedication to customer service that has served our customers for over 65 years. We are one of the largest independent security companies in the Bay Area, and will continue to protect businesses and families for generations to come.All-Guard is currently seeking energetic, self-motivated, and goal driven individuals to join our Service Dispatch team. If you are a go-getter who loves to meet new people and enjoys a new challenge each day, then we might have the perfect job for youCompensation & BenefitsCompetitive pay, DOEOpportunity to advanceFull benefits after 60 days (medical, dental, life, and AD&D)Paid vacation, sick leave, and holidays401k with company matchingElective benefits available at employee's expense (AFLAC)Position OverviewService Dispatchers are responsible for the scheduling and dispatching of our Service Technicians, as well as speaking with customers regarding Burglar Alarm, Fire Alarm, Access Control, or CCTV issues that they may be having.ResponsibilitiesAssisting customers over the phone with technical questions.Scheduling service calls over the phone with customers.Providing customers with service rates for service calls.Provide telephone support to our field technicians, and downloading customer signal data.Provide phone support for video/access/networking support to customers and techs.Calling customers to confirm service appointments.Reviewing customer accounts for problem signals.Assisting the sales department with scheduling hook-ups and disconnects. Provide customer support after installations; including customer app training and support by phone.Exhibiting professional behavior with all interactions, internal and external. Presents All-Guard in a positive light at all times.Maintains open communication with management including training needs, morale, and other basic employee issues.Meets all deadlines as assigned.Other assigned task by Manager/SupervisorQualifications1+ years Alarm company experience, preferably in a Service Dispatch or other similar role.Ability to function as an effective team member.Ability to work under pressure and independently.Ability to meet deadlines.Ability to solve practical problems and carry out responsibility with minimum direction.Ability to prioritize.Computer Literacy Excel, Word and Outlook.Must be able to obtain an ACE (Alarm Company Employee) license.Preferred Qualifications3-5 years' experience in a Service Dispatch role.Knowledge of DICE and/or Sedona systems.All-Guard Alarm Systems, Inc, is an equal opportunity employer and does not discriminate based on an applicants age, sex, gender, gender identity, race, ethnicity, religion, sexual orientation, or any other class protected by state or federal law.Must be able to pass a pre-employment physical, drug screen, and investigative background check.


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