Front Desk Concierge Lead

3 days ago

Houston, United States Royal Oaks Country Club Full time

Job Type

Full-time

Description

Essential Functions:

  • The Front Desk Concierge Lead must possess a professional disposition
  • Complete all jobs tasks outlined in Concierge Handbook
  • Operate front desk switchboard
  • Greet and welcome all members, guests, and employees in a professional and friendly manner
  • Assist in open communication
  • Knowledgeable of all club events, activities, and schedules
  • Assist members, guests and fellow employees with questions when requested
  • Train, schedule and supervise Concierge team
  • Must be able to work some evenings, weekends and/or holidays
Work Performed:
  • Manage the daily function of the Concierge Desk:
    • Greet and welcome all members, guests, and employees
    • Acts as a general resource guide to all members and guests (providing directions etc.).
    • Maintain appearance of reception area
    • Oversee all lost and found items using logbook
    • Sort and distribute incoming mail
    • Directs deliveries from packaging companies
    • Organizes and distributes weekly Concierge schedules
    • Conduct training for night and weekend Concierge
    • Assist with any clerical tasks as needed
    • Maintain full supply of bottled water
    • Provide schedule and other club information to members and guests
    • Knowledgeable of all club events, activities and schedules and ensures the Concierge team is well informed of all the above
  • Operates front desk switchboard:
    • Answer and route call efficiently, promptly, and courteously
    • Screen all calls and introduce the call to the recipient prior to transferring
    • Take telephone messages when necessary and deliver as soon as possible
    • Ensure that phones are never left unattended
    • Assist all departments with phone problems and places service calls as needed
  • Automobile registrations:
    • Assist members and employees in filling out automobile registration forms and forwarding them to the appropriate departments for completion.
    • Contact member if scan pass is issued
  • Accepts and records reservations:
    • Take reservations for the Club dining rooms and events
    • Record all reservation changes and notify the room captain as soon as possible
  • Assists open communication:
    • Send daily "at a glance" announcements, including reservations, tee sheet, and more.
    • Assist all departments with open communications through radios
    • Assist all departments with maintaining contact with the manager on duty
  • Assists Banquet & Dining Room Departments:
    • See above for reservations
    • Print food labels for buffets and beverage stations
  • Perform all work-related duties assigned by supervisor or General Manager.
Interactions:

Frequent Interaction: with members, guests, and staff

Working Conditions:

Office Setting

Requirements

Special Requirements:
  • Must possess an outgoing personality
  • Must possess honesty and integrity
  • Must be always courteous and tactful
  • Must treat others with kindness and respect
  • Ability to effectively communicate in a professional manner to members and staff.
  • Ability to appear for work on time
  • Ability to interact well with co workers
  • Ability to understand and follow posted rules and procedures
  • Ability to follow directions from a supervisor
  • Pleasant phone voice
  • Ability to manage several things at the same time
  • Good organizational skills
  • Must be able to manage cash
  • Reliable and resolute
Physical Functions:

The physical demands and work environment characteristics described here are representative of those that will be required by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance stoop, kneel, crouch, crawl and/or sit up to eight hours per day.
  • Use hands to finger, handle, or feel objects, tools and/or controls.
  • Reach with hands and arms.
  • Hearing and talking sufficiently to communicate with members, guests, and staff.
  • Specific vision abilities include close vision, vision sufficient to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to push, pull or lift weights up to 30 lbs.
  • Independent mobility through clubhouse.

Pay and Benefits

Royal Oaks Country Club offers competitive pay, potential for growth and great benefits for Full Time staff.

Benefits: 401(k) ? 401(k) matching ? Dental insurance ? Disability insurance ? Flexible spending account ? Medical insurance ? Health savings account ? Life insurance ? Vision insurance ? Paid vacations ? Free employee meals ? Scholarship programs ? Referral program ? Employee Discounts

Benefit Conditions: Waiting period may apply. Only full-time employees are eligible.

  • Front Desk Concierge

    6 days ago

    Houston, United States The Aspenwood Company Full time

    The Aspenwood Company has opportunities for a full time and part time Concierge/Front Desk/Security associate at our Village of Meyerland location an Assisted Living, and Memory Care senior community.Pay Rate: $15.50/hr. Must be available to work weekends and holidaysThe concierge is responsible for establishing first impressions by being a welcoming face...

  • Front Desk Concierge

    6 days ago

    Houston, United States The Aspenwood Company Full time

    The Aspenwood Company has opportunities for a full time and part time Concierge/Front Desk/Security associate at our Village of Meyerland location an Assisted Living, and Memory Care senior community. Pay Rate: $15.50/hr. Must be available to work weekends and holidays The concierge is responsible for establishing first impressions by being a welcoming face...

  • Lead Concierge

    4 weeks ago

    Houston, Texas, United States Rise Association Management Group Full time

    Job Title: Lead ConciergeAt Rise Association Management Group, we are seeking a highly skilled and experienced Lead Concierge to join our team. As a Lead Concierge, you will be responsible for providing exceptional customer service to our residents and guests, ensuring a 5-star residential living experience.Key Responsibilities:Provide warm and welcoming...

  • Front Desk Agent

    3 weeks ago

    Houston, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hyatt Regency Houston Galleria [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    3 days ago

    Houston, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hilton Houston Medical Center [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent>

    5 months ago

    Houston, United States Four Seasons Full time

    Four Seasons - 1300 Lamar street [Guest Service / Concierge] As a Front Desk Agent at Four Seasons, you'll: Greet guests with a warm welcome and provide exceptional customer service; Check guests in and out of the hotel efficiently and accurately; Handle guest inquiries and requests promptly and professionally; Assist with reservations and room assignments;...

  • Front Desk Representative

    4 weeks ago

    Houston, Texas, United States Baymont Inn & Suites Westchase Full time

    Job Title: Front Desk AgentJob Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Baymont Inn & Suites Westchase. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front...

  • Front Desk Supervisor

    4 weeks ago

    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring a seamless guest experience.Key...

  • Front Desk Team Lead

    2 weeks ago

    Houston, Texas, United States Doubletree Houston Airport Full time

    The Front Office Supervisor plays a pivotal role in ensuring the smooth operation of the Front Desk at Doubletree Houston Airport. This position is responsible for assisting the Front Office Manager in directing the Front Desk staff to provide exceptional guest service, ensuring that all guests' needs are met during their stay.Key Responsibilities:Front Desk...

  • Front Desk Representative

    1 month ago

    Houston, Texas, United States Holiday Inn Express & Suites Galveston Full time

    Job Title: Front Desk Clerk/Guest Service AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Clerk/Guest Service Agent to join our team at Holiday Inn Express & Suites Galveston. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out...

  • Front Desk Agent FullTimePartTime

    2 months ago

    Houston, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job Description Job Title: Front Desk Clerk/Guest Service Agent Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner. Essential...

  • Front Desk Manager

    3 weeks ago

    Houston, United States Days Inn & Suites West Energy Corridor Full time

    Description We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards....

  • Mokara Spa Front Desk Attendant | Part-Time

    4 weeks ago

    Houston, United States Omni Hotels Full time

    Omni Hotels - JobID: 115472 [Guest Service / Concierge] As a Desk Attendant at Omni Hotels, you'll: Provide superior service at the front desk to the resort guests and members; Record information regarding member and guests issues, housekeeping and engineering needs and turn in to Supervisor/Manager daily; Answer the phone and take messages; Maintain...

  • Hotel Front Desk Manager

    4 weeks ago

    Houston, Texas, United States Days Inn & Suites West Energy Corridor Full time

    Hotel Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Days Inn & Suites West Energy Corridor. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing the front desk operations, and supervising front office...

  • Hotel Front Desk Supervisor

    2 months ago

    Houston, United States Days Inn & Suites West Energy Corridor Full time

    Description Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary....

  • Front Desk Supervisor

    4 weeks ago

    Houston, Texas, United States Hyatt Regency Houston Galleria Full time

    Job Summary:The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring the smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.Responsibilities:Assist the Front Desk Manager in...

  • Front Desk Representative

    7 days ago

    Houston, United States CCL Global Full time

    Front Desk Receptionist | Downtown Houston | 1-Year Contract Join an innovative team in the energy sector as a Front Desk Receptionist in Downtown Houston! Were looking for a professional, organized individual to be the welcoming face of our clients office, offering a fantastic opportunity to gain experience in a leading LNG environment. Position...

  • Front Desk Representative

    1 week ago

    Houston, United States CCL Global Full time

    Front Desk Receptionist | Downtown Houston | 1-Year ContractJoin an innovative team in the energy sector as a Front Desk Receptionist in Downtown Houston! We’re looking for a professional, organized individual to be the welcoming face of our client’s office, offering a fantastic opportunity to gain experience in a leading LNG environment.Position...

  • Front Desk Representative

    1 week ago

    houston, United States CCL Global Full time

    Front Desk Receptionist | Downtown Houston | 1-Year ContractJoin an innovative team in the energy sector as a Front Desk Receptionist in Downtown Houston! We’re looking for a professional, organized individual to be the welcoming face of our client’s office, offering a fantastic opportunity to gain experience in a leading LNG environment.Position...

  • Front Desk Supervisor

    2 weeks ago

    Houston, Texas, United States Avion Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service to all guests, while assisting the Front Desk Manager and/or General Manager. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.Key ResponsibilitiesAssist the Front Desk Manager...