![City of Carrollton, TX](https://media.trabajo.org/img/noimg.jpg)
Service Support Specialist
2 months ago
DEPARTMENT/DIVISION: Resolution Center
REPORTS TO: Resolution Center Supervisor
SUMMARY: Responsible for all incoming calls and/or emails for the City which includes responding to customer inquiries, concerns, and complaints regarding various departments. Responsible for researching and responding to inquiries, complaints, and concerns. Responsible for logging inquiries, complaints, and concerns using various tracking databases. Accept credit card payments for various departments using various databases (e.g., SPL, HTE, and JEMS). Responsible for directing calls to the appropriate staff.
ESSENTIAL JOB FUNCTIONS:
- Answers and responds to inbound phone calls, radio calls, and emails for multiple internal departments from citizens and staff. Transfers callers to appropriate internal departments and/or requested staff members as requested.
- Responds to requests for information from the general public by phone, email, or in person; answers routine questions that can be confidential or sensitive in nature; directs visitors to appropriate locations; provides information on various departmental and city policies.
- Asks customers appropriate questions in order to assess their needs.
- Assists in the interpretation of City policies, department specific guidelines/policies, and/or ordinances for customers.
- Assesses customers' tone of communication and responds appropriately and professionally.
- Provides customers with appropriate contact information for internal and external departments and or services to resolve specific issues.
- Researches information using various databases in order to respond to customers' inquiries, complaints, and concerns.
- Reviews customer histories using appropriate databases in order to best assist them.
- Logs all inquiries, complaints, and/or concerns received from citizens and staff into appropriate databases.
- Enters a variety of information into applicable databases and systems.
- Creates and processes work orders and dispatches crews to assist residents.
- Processes and enters payment information into applicable database and issues confirmation to customers.
- May analyze citation information and discusses options with individuals for handling citations.
- May perform reception duties in the city hall lobby by greeting and directing visitors.
- Performs other duties as assigned
- None.
- Knowledge of telephone etiquette;
- Knowledge of various City services (e.g., waste management, courts, utilities);
- Basic knowledge of database systems;
- Skilled in operating modern office equipment;
- Skilled in providing customer service;
- Skilled in handling irate customers;
- Skilled in handling cash;
- Skilled in handling frequent interruptions;
- Skilled in performing basic mathematical calculations;
- Skilled in operating a computer and related software applications;
- Skilled in communicating effectively with a variety of individuals.
- Ability to maintain professionalism in various situations.
- High School Diploma or G.E.D.
- One year of progressively responsible customer service experience in a high volume customer service environment.
- Experience as a customer service representative in a centralized customer service center.
- Frequent reaching, sitting, standing, walking, talking, seeing, hearing, and manual dexterity.
- Occasional lifting and carrying up to 10 pounds.
- Work is typically performed in a standard office environment.
- Must pass pre-employment drug test.
- Must pass criminal history check.
- Must pass motor vehicle records check.
- Job Family Specialist, Service Support
- Job Function Administrative
- Pay Type Hourly
- Hiring Rate $18.56
Apply Now
We have other current jobs related to this field that you can find below
-
Customer Support Specialist
4 days ago
Carrollton, United States CellGate Access Control Systems Full time🚀 IMMEDIATE OPENINGS! 🚀Customer Support Specialist - Gold Key Support TeamElevating Customer Care to Unparalleled HeightsCellGate is seeking an exceptional Customer Support Specialist to join our prestigious Gold Key Support Team. This elite team is dedicated to providing the highest level of customer care, ensuring that our clients maximize the...
-
Office Support Specialist
4 days ago
Carrollton, United States O'Brien Engineering, Inc. Full time $35,000 - $78,000Job DescriptionJob DescriptionO'Brien Engineering, Inc. (OEI) is looking for an Office Support Specialist (hybrid: 3+ days a week in-office)OEI, a full-service Architecture and Engineering design firm, was founded 37 years ago in Dallas, TX, and serves customers nationwide. We have a robust backlog of vertical and horizontal project types and, across our...
-
retail service specialist
3 weeks ago
Carrollton, United States O'Reilly Auto Parts Full timeO'Reilly Automotive - 2540 N Josey Ln [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in...
-
Retail Service Specialist
3 weeks ago
Carrollton, United States O'Reilly Auto Parts Full timeO'Reilly Automotive - 2245 Ga Hwy 166 [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in...
-
Patient Services Specialist
2 months ago
Carrollton, United States West Georgia Dermatology Full timeJob description We are in immediate need of an exceptional Patient Services Specialist / Front Desk Specialist for our dermatology practice in Carrollton, Georgia. West Georgia Dermatology was founded in 2001. We are a 4 physician, 4 PA practice. We have a collegial, family-like culture and are looking for a Front Desk Specialist to join our team. An ideal...
-
Patient Services Specialist
3 months ago
Carrollton, United States West Georgia Dermatology Full timeJob DescriptionJob DescriptionJob descriptionWe are in immediate need of an exceptional Patient Services Specialist / Front Desk Specialist for our dermatology practice in Carrollton, Georgia. West Georgia Dermatology was founded in 2001. We are a 4 physician, 4 PA practice. We have a collegial, family-like culture and are looking for a Front Desk Specialist...
-
Patient Services Specialist
4 weeks ago
Carrollton, United States Newnan | Peachtree City | West Georgia Dermatology Full timeJob DescriptionJob DescriptionJob descriptionWe are in immediate need of an exceptional Patient Services Specialist / Front Desk Specialist for our dermatology practice in Carrollton, Georgia. West Georgia Dermatology was founded in 2001. We are a 5 physician, 4 PA practice. We have a collegial, family-like culture and are looking for a Front Desk Specialist...
-
Commission & Field Service Specialist
4 weeks ago
Carrollton, United States Ohm Systems, Inc Full time $90,000 - $120,000Summary:The SCR Commissioning & Field Service Specialist is responsible for the installation, commissioning, and start-up of SCR projects. This role requires extensive knowledge of copper and aluminum rod mills, providing installation guidance and support to customers. The specialist will work closely with various organizational departments to drive...
-
Commission & Field Service Specialist
4 weeks ago
Carrollton, United States Ohm Systems, Inc Full timeJob DescriptionJob DescriptionSummary: The SCR Commissioning & Field Service Specialist is responsible for the installation, commissioning, and start-up of SCR projects. This role requires extensive knowledge of copper and aluminum rod mills, providing installation guidance and support to customers. The specialist will work closely with various...
-
Commissioning and Field Service Specialist
3 weeks ago
Carrollton, United States TRC Talent Solutions Full timeTRC Talent seeks a full time Commissioning and Field Service Specialist for a leading manufacturer. Candidate plans, lays out, assembles, modifies, validates and maintains test equipment and related structural assemblies by reading and interpreting blueprints, engineering drawings and sketches | Assists engineers in operating test equipment to obtain...
-
Commissioning and Field Service Specialist
3 weeks ago
Carrollton, United States TRC Talent Solutions Full timeTRC Talent seeks a full time Commissioning and Field Service Specialist for a leading manufacturer. Candidate plans, lays out, assembles, modifies, validates and maintains test equipment and related structural assemblies by reading and interpreting blueprints, engineering drawings and sketches | Assists engineers in operating test equipment to obtain...
-
Access Control Technical Support Specialist
4 days ago
Carrollton, United States CellGate Access Control Systems Full timeAccess Control Technical Support SpecialistLocation: Carrollton, Texas (In-office position)About UsWe're a rapidly growing company fostering a positive and collaborative work environment in the heart of Carrollton, TX. Our team is expanding, and we're seeking a skilled professional to join us in a critical role.The RoleWe're looking for an exceptional Access...
-
Commission & Field Service Specialist III
4 weeks ago
Carrollton, United States Ohm Systems Full timeJob DescriptionJob DescriptionSummary: The SCR Commissioning & Field Service Specialist is responsible for the installation, commissioning, and start-up of SCR projects. This role requires extensive knowledge of copper and aluminum rod mills, providing installation guidance and support to customers. The specialist will work closely with various...
-
Specialist I Customer Service
1 week ago
Carrollton, United States AmerisourceBergen Corporation Full timeUnder close supervision of the Customer Service Supervisor, is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous, professional and efficient service at all times. Generates outbound calls to specif Customer Service, Sales Associate, Specialist, Operations, Warehouse Associate, Customer, Retail
-
Commission and Field Service Specialist III
4 weeks ago
Carrollton, United States VSV WINS INC Full timeJob DescriptionJob DescriptionJob Title: Commission & Field Service Specialist IIILocation: Carrollton, GASalary: As per Exp.Employment Type: Full TimeShift: 8 - 10 hours a day, 40 hours a weekQualifications:Experience: Minimum 5 years of industrial equipment installation and maintenance experience with an engineering degree, or 15+ years of direct...
-
Commission & Field Service Specialist III
4 weeks ago
Carrollton, United States Staffingine LLC Full timeJob DescriptionJob DescriptionPosition:- Commission & Field Service Specialist IIILocation:- Carrollton, GAJob DescriptionPlans, lays out, assembles, modifies, validates and maintains test equipment and related structural assemblies by reading and interpreting blueprints, engineering drawings and sketches | Assists engineers in operating test equipment to...
-
Commission & Field Service Specialist III
4 weeks ago
Carrollton, United States VIR Consultants Inc Full timeJob DescriptionJob DescriptionJob Title: Commission & Field Service SpecialistJob Type: FT/PermanentJob Location: Carrollton, GAMust-Have:Minimum of 5 years Industrial Equipment Installation and Maintenance and an Engineering Degree or Minimum of 15 Years Experience with Direct Industrial Equipment Installation and Maintenance Management.Plans, lays out,...
-
Commission & Field Service Specialist III
2 weeks ago
Carrollton, United States Southwire Full timeCommission & Field Service Specialist III Apply now » Date: Jul 18, 2024 Location: Carrollton, GA, US, 30117 Company: Southwire Company LLC A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, metal-clad cable,...
-
Commission & Field Service Specialist III
4 weeks ago
Carrollton, United States Nationmind Full timeJob DescriptionJob DescriptionPosition: Commission & Field Service Specialist III Location: Carrollton, GASome candidates opt to take bonus over relocation (Negotiable) Partial RelocationMust-HavesMinimum of 5 years Industrial Equipment Installation and Maintenance and an Engineering Degree or Minimum of 15 Years Experience with Direct Industrial Equipment...
-
Carrollton, United States Cantex Full timeDiversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people. Please visit cantexcc.com for more information on this location. Job Summary: The purpose of the Revenue Cycle Management Support Specialist is to provide clerical, financial system, and...