Care Experience Coordinator

4 days ago

New York, New York, United States Charlie Health Full time
About the Role

As a Care Experience Coordinator at Charlie Health, you will play a vital role in supporting our clients and families throughout their treatment journey.

This part-time position requires a dynamic and compassionate individual to welcome clients into our program, build rapport, and provide care coordination and customer service to ensure all client needs are met.

You will serve as a liaison between clients and internal Charlie Health teams, providing a primary point of contact and ensuring an unparalleled experience for those in our care.

We are seeking a candidate who is passionate about our mission to connect the world to life-saving mental health treatment and is inspired by the opportunity to make a meaningful impact.

Responsibilities:
  • Care Coordination: Answer inbound calls, emails, and texts, resolving patient and family concerns or requests efficiently and effectively.
  • Liaison: Act as a liaison between patients and internal Charlie Health teams such as Admissions, Billing, Utilization Review, Outreach, and Clinical.
  • Client Support: Support client-related requests from the Clinical Care team to improve the patient's experience.
  • Treatment Attendance: Identify gaps in treatment attendance and reach out to clients to resolve issues that may be leading to non-attendance proactively.
  • Aftercare Resources: Communicate aftercare resources (i.e., outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health.
  • Scheduling: Manage client schedules, scheduling and rescheduling appointments.
  • Documentation: Complete all documentation in a timely and accurate manner.
  • Organizational Change: Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources.

We are looking for a candidate who can meet determined KPIs, including call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scores.

Requirements

To succeed in this role, you should have:

  • A strong commitment to upholding Charlie Health's Mission, Vision, and Values.
  • An Associate's or Bachelor's degree in health sciences, business administration, communications, or a relevant field.
  • Availability for 15 hours/week minimum in a W2 part-time role.
  • Experience working with young adults and adolescents, preferably in a healthcare setting.
  • 1+ years of experience working in a customer/patient success or support role with contact center technology.
  • 1+ years of Salesforce experience (or equivalent CRM platform).
  • Strong multitasking and problem-solving skills, with the ability to work in a fast-paced environment.
  • Knowledge of HIPAA policies and procedures.
  • Work authorization in the United States and native or bilingual English proficiency.
  • Proficiency with cloud-based communication and software, including Slack, G-suite, Microsoft Office, Zoom, and EMR.
Salary & Benefits

We offer a competitive salary range of $40,000 - $50,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, paid time off, and professional development opportunities.

Our Values

We value being an Equal Opportunity Employer and strive to cultivate an environment where individuals can be their authentic selves. We believe diverse perspectives are essential to providing essential mental health and substance use disorder treatments to all young people.

  • Customer Experience Care Coordinator

    6 days ago

    New York, New York, United States Village Care Full time

    Located in New York, NYAbout VillageCareMAXVillageCareMAX is a leading provider of healthcare services, dedicated to delivering high-quality care to its members. As a full-time Transition Specialist, you will play a critical role in ensuring the seamless transition of our members into new care plans.Job Summary:Verify health insurance coverage and enter new...

  • Care Coordinator Specialist

    1 day ago

    New York, New York, United States Care Collab Full time

    Job SummaryEstimated Annual Salary: $70,000 - $90,000About CareCollabCareCollab is a leading provider of Health Home care coordination services to high-utilization Medicaid members with chronic medical and behavioral health conditions.Key ResponsibilitiesConduct thorough needs assessments to determine appropriate care management levels and develop...

  • Care Coordinator Specialist

    5 days ago

    New York, New York, United States Affirmed Home Care Full time

    Job DescriptionA comprehensive benefits package awaits you as a Scheduling Coordinator at Affirmed Home Care.The estimated annual salary for this position is around $60,000 based on the location and industry standards. The role involves coordinating and scheduling caregivers for client visits, ensuring timely and accurate communication with clients,...

  • Care Coordinator Specialist

    3 weeks ago

    New York, New York, United States Centers Adult Day Care Full time

    About UsCenters Adult Day Care is a reputable organization providing exceptional care to our residents in New York City.We are committed to delivering top-notch services that cater to their physical and mental needs.Job Title: Care Coordinator SpecialistEstimated Salary: $60,000 - $80,000 per yearThis role involves coordinating care plans for our residents,...

  • Home Care Schedule Coordinator Professional

    3 days ago

    New York, New York, United States Unlimited Care, Inc. Full time

    Job Opportunity: Home Care Schedule CoordinatorWe are seeking a highly organized and detail-oriented individual to join our team as a Home Care Schedule Coordinator.About the RoleThis role is responsible for coordinating the hiring process, scheduling training programs, and assigning field staff. The successful candidate will have excellent communication...

  • Care Coordination Specialist

    6 days ago

    New York, New York, United States HCS Home Care Full time

    Job SummaryWe are seeking a skilled Care Coordination Specialist to join our team at HCS Home Care. This is a unique opportunity to make a meaningful impact in the lives of patients and their families.About the Role:The successful candidate will be responsible for coordinating home care services for managed care patients, ensuring seamless transitions to...

  • Patient Experience Coordinator

    6 days ago

    New York, New York, United States 61 Street Service Corporation Full time

    The 61 Street Service Corporation seeks a highly skilled Patient Experience Coordinator to ensure an exceptional patient experience throughout their journey with our healthcare provider network in Manhattan. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering world-class patient-centered care.Key...

  • Studio Experience Coordinator

    3 days ago

    New York, New York, United States Peloton Full time

    Peloton is a global fitness leader that empowers people to achieve their health and wellness goals. We're seeking an exceptional individual to join our team as a Studio Experience Coordinator in New York City.Job SummaryThis role will play a vital part in creating an unforgettable experience for our members at our studio locations. As a Studio Experience...

  • Patient Experience Coordinator

    7 days ago

    New York, New York, United States Phaxis - Support Services Full time

    Job Summary:Phaxis - Support Services is seeking a highly skilled Patient Experience Coordinator to provide exceptional customer service and support to patients and visitors in our medical practice environment.About Us:We strive to deliver high-quality patient care and services that exceed expectations. Our team members are passionate about making a...

  • Travel Experience Coordinator

    5 days ago

    New York, New York, United States Elev8 Events Full time

    As a Travel Experience Coordinator at Elev8 Events, you will play a vital role in delivering exceptional travel experiences for our clients.About the RoleWe are seeking a highly skilled and customer-focused individual to join our team. The ideal candidate will have excellent communication and interpersonal skills, strong problem-solving abilities, and...

  • Dialysis Therapist

    4 days ago

    New York, New York, United States Fresenius Medical Care Full time

    About the RoleWe are seeking a skilled Dialysis Therapist to join our team as a Patient Care Coordinator. As a key member of our healthcare staff, you will play a vital role in providing high-quality patient care and support.This is an exciting opportunity for individuals who are passionate about delivering exceptional patient experiences and making a...

  • Experience and Operations Coordinator

    5 days ago

    New York, New York, United States CORE: Full time

    Job OverviewCORE: is a dynamic organization seeking an experienced professional to fill the role of Experience and Operations Coordinator. As part of our team, you will play a vital role in ensuring seamless experiences for our guests.

  • Dining Experience Coordinator

    3 days ago

    New York, New York, United States Shuka Full time

    Shuka, a unique Eastern Mediterranean cuisine restaurant located in the heart of New York City, is seeking an experienced Dining Experience Coordinator to join their team.As a Dining Experience Coordinator, you will play a crucial role in ensuring that every guest has a exceptional dining experience. This includes polishing and presenting all glassware,...

  • Operational Coordinator for Patient Experience

    5 days ago

    New York, New York, United States NYC Health Hospitals Full time

    About NYC Health + HospitalsLincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals, renowned for its Centers of Excellence. As a teaching hospital, we are committed to providing the highest quality health care that is safe, compassionate, culturally competent, and patient-centered.Our team of highly trained and caring...

  • Healthcare Coordinator

    5 days ago

    New York, New York, United States Body Harmony Physical Therapy Full time

    Job OverviewWe are seeking a skilled Healthcare Coordinator - Patient Experience Specialist to join our team at Body Harmony Physical Therapy.Salary and BenefitsThe estimated annual salary for this role is $50,000 based on experience. Our comprehensive benefits package includes medical, dental, vision insurance, 401K, and paid time off.Key...

  • Service Experience Coordinator

    7 days ago

    New York, New York, United States Soho House & Co. Full time

    Job OverviewSoho House & Co. is seeking a highly skilled and experienced Service Experience Coordinator to join our team. This role plays a crucial part in ensuring the success of service and guest satisfaction.Key ResponsibilitiesElevate the dining experience by effectively communicating with guests, staff, and management.Maintain seamless communication...

  • Travel Experience Coordinator

    2 weeks ago

    New York, New York, United States Xplore World Agency Full time

    Job DescriptionXplore World Agency seeks an experienced Travel Experience Coordinator to join our team. This role is perfect for those who love travel and are passionate about delivering exceptional customer experiences.Key ResponsibilitiesResearch and create customized itineraries for clients, including flights, accommodations, car rentals, and event/ticket...

  • Care Coordination Specialist

    5 days ago

    New York, New York, United States Asian Community Care Management, Inc. Full time

    Asian Community Care Management, Inc. is seeking a skilled Care Coordination Specialist to join our team in New York City. As a Care Coordination Specialist, you will play a critical role in providing high-quality coordination care services to seniors through telephonic assessments and member-centered care planning.About UsAsian Community Care Management,...

  • Global Travel Experience Coordinator

    7 days ago

    New York, New York, United States Xplore World Agency Full time

    Xplore World Agency is a remote company seeking an outgoing individual for the role of Global Travel Experience Coordinator.This position offers a unique opportunity to book amazing trips for corporate and leisure clients in destinations worldwide. As a Global Travel Experience Coordinator, you will be responsible for researching and booking exceptional...

  • Digital Experience Coordinator

    5 days ago

    New York, New York, United States Adobe Systems Incorporated Full time

    About AdobeAt Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. As a leading technology company, we provide innovative solutions for emerging artists, global brands, and everyone in between.Job OverviewWe're seeking a motivated administrative professional to support our team dedicated to driving global...