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Patient Service Representative

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Portage, United States NorthShore Health Centers Full time

The front desk is the first point of contact between NorthShore Health Centers and its patients. Job duties of patient service representatives include greeting visitors and patients, registering patients, scheduling appointments, and collecting patient co-payments and sliding fee payments while providing excellent customer service. ESSENTIAL JOB FUNCTIONS: Greets patients and visitors in a cordial and friendly manner, determines the purpose of the visit, and directs them to the appropriate department to ensure a positive customer service experience. Follows HIPAA policy guidelines at all times, ensuring the protection of confidential information. Registers new and established patients, inputting all pertinent patient information accurately, and obtains written consent for the release of patient medical records. Completes financial screenings for patients who are uninsured or underinsured, utilizing all appropriate financial information to ensure patients receive healthcare services that are affordable. Verifies patient health benefits, e.g., Medicaid, Medicare, or commercial insurance, to ensure the health services the patient is receiving during their visit are covered under the plan, for billing and collection accuracy. Submits prior-authorization requests through the insurance company if needed based on specialty/department. Collects all insurance co-pays and sliding fee payments for services rendered to each patient at the time of the visit and collects on any past due balances. Checks out patients and schedules follow-up visits, as required, using appropriate scheduling template guidelines to allow ample time for providers to perform quality patient care. Communicates patient wait times with patients, and if excessive, provides other options for patients to pursue. Educates patients on all services provided at NorthShore. Balances money collected for patient services at the end of the workday to ensure all funds collected are allocated properly. Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and directs to the appropriate department to ensure good customer satisfaction. Attends meetings and training sessions as required. Maintains a working knowledge of practice policies and procedures. Executes other verbal or written specific assigned tasks requiring similar or lesser skills and abilities, some of which are continuing while others are occasional in nature. Education: High School Diploma or the equivalent. Previous healthcare experience preferred, but not required. *This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change. Diversity Statement: NorthShore Health Centers celebrates and supports the diversity of its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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