Patient Services Representative I

2 months ago

Portage, United States Midwest Vision Partners Full time
Patient Services Representative I

Department: Clinical Operations

Employment Type: Full Time

Location: Portage Office

Reporting To: Todd Totzke

Description

Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.

Schedule:

What you will be doing

  • Greet and check in patients in a friendly, courteous, and professional manner.
  • Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
  • Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
  • Prepares paperwork for patient visits.
  • Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
  • Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
  • Acts as a liaison between patients, guests, back office staff and providers.
  • Reconciles cash against daily charge and cash reports.
  • Schedule and confirm patient appointments as needed.
  • Create, distribute, and file new patient charts/medical records.
  • Perform clerical tasks such as copying, sorting, scanning, and faxing.
  • Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
  • Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
  • Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
  • Perform any other duties as assigned
What you know

Required
  • High school diploma or GED
  • Strong verbal and written communication skills
Desire
  • Telephone operator or high call volume experience
  • Entry Level
  • BSM Consulting : New Employee Orientation
  • 1st Health Compliance Training (as required)
What you will receive
  • Competitive wages
  • Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
  • Generous paid time off (PTO) program
  • Seven (7) company paid holidays
  • 401(k) retirement plan with company match
  • An organization focused on People, Passion, Purpose and Progress
  • Inspirational culture

  • Patient Services Representative

    4 weeks ago

    Portage, Michigan, United States Midwest Vision Partners Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Midwest Vision Partners. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesGreet and check in patients in...

  • Patient Services Coordinator

    1 month ago

    Portage, Michigan, United States Hiemstra Optical Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Hiemstra Optical. As a Patient Services Representative, you will be responsible for providing exceptional patient care and ensuring a smooth flow of communication between patients, providers, and clinical staff.Key ResponsibilitiesGreet and...

  • Client Service Representative

    4 weeks ago

    Portage, United States VCA Animal Hospitals Full time

    Client Service Representative. We are seeking an experienced Client Service Representative (preferably with veterinary experience) to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and ex Client Service, Representative, Service, Client, Animal Care, Retail

  • Customer Service Representative

    2 weeks ago

    Portage, Indiana, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service to our valued customers. Your primary goal will be to create a positive and engaging experience for our customers, ensuring that they feel welcome and valued.Key...

  • Customer Service Representative

    7 days ago

    Portage, Indiana, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and maintaining a clean and organized store...

  • Customer Service Representative

    2 weeks ago

    Portage, Wisconsin, United States Home Run Auto Group Full time

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Home Run Auto Group. As a Customer Service Representative, you will be the face of our dealership, providing exceptional customer service to our guests.Key Responsibilities:Provide excellent customer service in every...

  • Veterinary Customer Service Representative

    2 weeks ago

    Portage, Indiana, United States Community Veterinary Partners Full time

    Job Title: Veterinary Customer Service RepresentativeCoyne Veterinary Center - Portage is seeking a highly skilled and compassionate customer service representative to join their growing reception team. As a key member of the team, you will be responsible for providing exceptional client service, creating a warm and welcoming impression, and exceeding client...

  • Member Service Representative

    1 month ago

    Portage, Michigan, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.Key ResponsibilitiesProvide member...

  • Member Service Representative

    4 weeks ago

    Portage, Michigan, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.Key ResponsibilitiesProvide member...

  • Certified Nursing Assistant

    3 months ago

    Portage, United States Eagle-I Healthcare Staffing Full time

    *Certified Nursing Assistant-(CNA)* for Eagle-I Healthcare StaffingEAGLE-I is looking for *Certified Nursing Assistant-(CNA)* to join our fast-growing team. Work full or part time and have the freedom to choose where and when you’d like to work.Eagle-I provides you the opportunity to work for a great company that understands our employee’s needs. We only...

  • Certified Nursing Assistant

    3 weeks ago

    Portage, United States Eagle-I Healthcare Staffing Full time

    *Certified Nursing Assistant-(CNA)* for Eagle-I Healthcare StaffingEAGLE-I is looking for *Certified Nursing Assistant-(CNA)* to join our fast-growing team. Work full or part time and have the freedom to choose where and when you’d like to work.Eagle-I provides you the opportunity to work for a great company that understands our employee’s needs. We only...

  • Certified Nursing Assistant

    6 hours ago

    Portage, United States Eagle-I Healthcare Staffing Full time

    *Certified Nursing Assistant-(CNA)* for Eagle-I Healthcare StaffingEAGLE-I is looking for *Certified Nursing Assistant-(CNA)* to join our fast-growing team. Work full or part time and have the freedom to choose where and when you’d like to work.Eagle-I provides you the opportunity to work for a great company that understands our employee’s needs. We only...

  • Customer Service Representative

    1 week ago

    Portage, Michigan, United States Aimbridge Hospitality Full time

    Customer Service RepresentativeAt Aimbridge Hospitality, we're looking for a skilled Customer Service Representative to join our team. As a Front Desk Agent, you'll be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Greet and welcome all guests approaching the Front...

  • Customer Service Representative

    7 days ago

    Portage, Michigan, United States FedEx Full time

    Customer Service Representative at FedExAs a Customer Service Representative at FedEx, you will be responsible for providing exceptional customer service in a retail environment. Your duties will include assisting customers with their inquiries, resolving issues, and providing solutions to meet their needs.Key Responsibilities:* Provide consultative...

  • Customer Service Representative

    1 month ago

    Portage, Pennsylvania, United States Pro Disposal Full time

    Customer Service RepresentativePro Disposal Inc. is seeking a professional and well-spoken Customer Service Representative to join our team in the Central Pennsylvania Region. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our growing customer base.Responsibilities:Answer customer inquiries in a...

  • Customer Service Representative

    2 weeks ago

    Portage, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using technology and Point of Sales SystemEnsure orders are organized and accurateMaintain a clean and welcoming store environmentWhy Work...

  • Representative, Customer Service

    1 month ago

    Portage, United States The Judge Group Full time

    Our client is currently seeking a Representative, Customer Service Job role : Customer Service Representative Location: Portage, MI Duration: 12+ months Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products. . Follow standardized...

  • Customer Service Representative

    6 days ago

    Portage, Indiana, United States State Farm Insurance Full time

    Customer Service Representative Job SummaryAt State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, complaints, and policy changes in a timely and professional manner.Key...

  • Representative, Customer Service

    2 weeks ago

    Portage, United States The Judge Group Full time

    Our client is currently seeking a Representative, Customer Service \t\t\tJob role : Customer Service Representative Location: Portage, MI Duration: 12+ months Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products. . Follow...

  • Customer Service Representative

    2 weeks ago

    Portage, Wisconsin, United States Home Run Auto Group Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Portage Ford.Key Responsibilities:Provide exceptional customer service to our guests, ensuring a positive and memorable experience.Work closely with the sales team to schedule appointments and ensure a...