Enrollment Advisor
1 month ago
Requisition ID
req2219
Department
Answer Centers
Campus
Cascade and Southeast Campus
Employment Type
Academic Prof - Full Time
Best Consideration Date
Apply by August, 8 2024.
Position Summary
Portland Community College (PCC) is seeking two full-time, permanent Enrollment Advisors (EA) with one of the positions having a bilingual requirement for the New Student Engagement department in Portland, Oregon. New Student Engagement works to support Portland Community College's student outcomes and goals by engaging with and guiding new students through the onboarding, registration, and college orientation process.
Under the direction of the Director of New Student Engagement, the Enrollment Advisor ensures success throughout the enrollment process for new students. Works to resolve difficulties and overcome obstacles encountered in the enrollment and onboarding process. Determines student need in order to identify, understand, and resolve unique issues and barriers for multiple different student populations in need of supplemental support. Contributes to individual and team new student enrollment and retention goals by engaging new students in the Orientation Center, providing the tools and knowledge necessary during the onboarding process, and helping students start their journey at PCC on the right path.
This is a dynamic team working to elevate the enrollment and onboarding process for new students at a critical momentum point to ensure new student success and retention. This position will work closely with the Enrollment Advisor and New Student Advising Program Coordinator teams. The primary onsite work location will be based at Cascade campus and the bilingual position will be based at our Southeast campus location. Traveling to all campuses for meetings, training(s), and events will be required as needed with an Onsite Flex schedule of 4 days on-campus. These positions will also include some evenings and weekends.
Candidate Profile
These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
- Strong Culturally responsive communication and interpersonal skills - written and verbal, remaining sensitive to student or customer experiences and needs during challenging times.
- Collaborative, relational and student-centered approach to successful stakeholder management through interdepartmental relationships.
- Demonstrated success communicating complex data, system navigation, and policies.
- Demonstrates an understanding of the value of diversity, equity and inclusion, and can show the impact of this understanding on their professional work; demonstrated ability to address equity and inclusion as a priority especially in admissions and enrollment services.
- Ability to work in a fast-paced environment, prioritizing competing demands.
- Demonstrated ability to problem-solve through researching processes and collaboration to offer holistic solutions for students.
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
- Bachelor's degree in Education, Liberal Arts, Sociology, Psychology, Student Services or related field.
- Experience performing related duties may substitute for the degree requirement on a year-for-year basis.
- Two years of experience in a postsecondary environment in a student services capacity working with students or coordinating services.
3
Starting Salary Expectations
$56,139 to $60,139 (Step 3); based on qualifications, experience, and internal equity.
Position Grade Salary Range
$56139 to $97344 Annual Salary
FTE
1
PCC Benefits
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions.
*Please note: Temporary Academic Professional employees are not eligible for Personal Leave Days, Life Insurance, Long-term Disability, or AD&D Insurance.
Paid Leave: (Pro-rated by FTE for Part-Time Employees)
- Starts at 13.33 hours of vacation leave per month (additional vacation hours with years of services)
- 1 day of sick leave per month
- 12 holidays
- 3 additional personal leave days per year
View a complete list of PCC benefits.
Working Conditions and Physical Requirements
Under the direction of management, the Enrollment Advisor ensures success with the enrollment process for new and current students. Works to resolve difficulties and overcome obstacles encountered in the enrollment process. Works to identify, understand, and resolve unique issues and barriers for special needs populations. Contributes to individual and team student enrollment and retention goals.
Background Check Required
Yes
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
- Veterans: DD214
- Disabled Veterans: DD214 and Letter from the Department of VA
Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.
Notice of the Availability of the Annual Security Report:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
Special Conditions for this position:
This position has been identified as a Campus Security Authority (CSA) pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). Campus Security Authorities must immediately report Clery Act crimes that occurred on Portland Community College's Clery geography on the Crime Incident Report (CIRTrac™) located on the Department of Public Safety's Clery Act compliance webpage. Following entry of a report on CIRTrac™ PCC's Clery Specialist will (1) analyze the report for issuance of a timely warning or emergency notification; and (2) will determine if the report should be included in the annual statistical disclosures. The Clery Specialist shall annually assign CSAs online Clery Act training to ensure they are provided proper training to fulfill their reporting responsibilities required by the Clery Act and PCC's Clery Act policy.
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