Medical Assistant

3 weeks ago

Edmond, United States LifeStance Health Full time

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team

ROLE OVERVIEW:

We are looking for an ambitious Medical Assistant who is passionate about playing a critical role in a company poised to innovate the healthcare services sector and reach stratospheric levels of growth and success. You should be customer centric, enjoy challenges, possess a proactive, entrepreneurial approach to getting things done.

COMPENSATION: $20 -21/hour

LOCATION: 4013 NW Expressway Suite 105, Oklahoma City, OK 73116 (may require coverage at our Edmond & Moore clinic locations as well)

DUTIES & RESPONSIBILITIES:

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.

Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

Maintain a pleasant, secure, and motivational working environment in the Practice.

Perform and record patient vitals; Document as appropriate in electronic health record

Process prior authorizations for patient medications

Support patients in setting up medications for self-administration, verifying accuracy with an attention to detail

Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)

Facilitate communication as needed between the patient, medical staff and the patient's pharmacy

Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.

Ensure accuracy of patient pharmacy information in the medical record.

Interact and participate in interdisciplinary staff meetings and day-to-day functioning of clinic

Perform urine screens as ordered

Handle and prepare specimens for processing by outside laboratory service

SKILLS & EXPERIENCE:

High school or equivalent required

Completion of a Medical Assistant training program or Associates Degree in applied science field preferred

1+ year of experience as a Medical Assistant preferred

Registered (RMA) or Certified Medical Assistant (CMA) preferred

Ability to multitask and prioritize duties to support delivery of high-quality patient experience.

Ability to work independently and as a team member

Strong communication skills, both written and verbal

Proficient in using Computer Software Applications (Microsoft Office & EMRs)

Comfortable handling sensitive and confidential Information (HIPAA)

Comfortable with ambiguity and a willingness to work with a high degree of autonomy in fast paced environment and meet critical deadlines

Highly organized with strong attention to detail and accuracy

Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

LifeStance Health (NASDAQ: LFST) is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:

Delivering Compassion - We care for people unconditionally and act with empathy always.

Building Relationships - We are collaborative, building enduring relationships to achieve more together.

Celebrating Difference - We respect the diversity of every individual's lived experiences.

Learn more at www.lifestance.com.

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