Account Services Manager

3 days ago

Dubuque, United States Boyd Gaming Full time
Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for effectively communicating, opening projects, and managing projects between properties, advertising and vendors. Manages and mentors regional team of Account Managers. Establish, plan and meet department and Team Members goals and objectives.

  • Responsible for client communications, conflict resolution and compliance on deliverables.
  • Develop the most effective and efficient project work flow between advertising, properties and vendors.
  • Work with creative team and property to meet all estimated lay out date and due date deadlines.
  • Coordinate/create advertising and client agendas; communicates the client's goals and represents their interest to the team; review and verify all information before project is started.
  • Work with project team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within, or related to, the project.
  • Use innovation to meet the constraints of cost, time and client.
  • Provide regular communication between client, team and vendors and set proper expectations.
  • Act as managers of the property brand. Ensure all campaign processes/procedures are consistent throughout the copy and art file.
  • Performs quality control, proofreading and final approval to vendors.
  • Understand department capabilities and service and effectively communicates to property.
  • Hire, mentor and train team of regional Account Managers.
  • Assist in resolving Account Management issues with properties in respective regions. Problem solve and suggest solutions to client issues.
  • Track and manage PTO/vacation/sick days for team of regional Account Managers
  • Lead Daily Team Meetings.
  • Establish, plan and meet department and Team Members goals and objectives.
  • Regularly meet, plan and strategize with Creative Director.
Qualifications
  • Undergraduate degree in marketing or related field; preferred.
  • Five to seven account/project management experience, or an equivalent combination of education and experience; required.
  • Seven to ten years in an ad agency or advertising role, casino experience is preferred
  • Excellent communication, organizational skills, dependable, deadline driven, and able to work with cross-functional teams on collaborative projects.
  • Ability to effectively present information and respond to questions from groups, guests and/or management staff.
  • Ability to define problems, collect data, establish facts, be persistent, draw valid conclusions and be a skilled negotiator.
  • Extremely detail orientated and willing to take initiative.
  • Strong relationship management skills required to create, maintain and enhance working relationships between departments and vendors.
  • Must have ability to get along with others.
  • Plan and carry out responsibilities with minimal direction.
  • Strong leadership and mentoring skills.
  • Strong planning and problem solving skills.
  • Minimum of two to five years of experience in the Casino industry.
  • Knowledge of design process and terms preferred.
  • Strong computer skills including the use of Microsoft Word, Excel, and Outlook; required. Understanding of Adobe® Creative Suite and InDesign preferred.


Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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