Entry Level Customer Service Assistant

1 week ago


Orlando, United States Fresh Form Draft Full time
Entry Level Customer Service Assistant

Department: Pocket Ledge

Employment Type: Full Time

Location: Orlando, FL

Compensation: $18.50 - $27.00 / hour

Description

Position: Entry Level Customer Service Assistant

Company: Pocket Ledge

Location: Orlando, FL

Salary Range: $18.50 - $27.00 per hour (depending on experience)

About Pocket Ledge:

At Pocket Ledge, we're more than just a marketing company - we're your dedicated partner in achieving business excellence. With a passion for innovation and a commitment to results, we've been helping businesses like yours thrive in the dynamic world of marketing.

Job Description:

We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This role is perfect for individuals looking to kick-start their careers in customer service while working in a supportive and collaborative environment. As a Customer Service Assistant, you will play a crucial role in ensuring customer satisfaction by providing outstanding support and assistance to our valued clients.

Key Responsibilities
  • Handle customer inquiries via phone, email, or chat
  • Assist customers with product information and troubleshooting
  • Resolve customer complaints in a timely and professional manner
  • Process orders and manage customer accounts
  • Maintain accurate records of customer interactions
  • Provide feedback on customer trends and issues to improve service
  • Collaborate with team members to enhance service efficiency
Skills, Knowledge and Expertise
  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Basic computer proficiency and experience with customer support software
  • Ability to multitask and manage time effectively
  • A positive attitude with a strong customer-oriented mindset
  • Willingness to learn and adapt in a fast-paced environment
  • Experience in customer service is a plus but not required
Benefits
  • Competitive salary based on experience and qualifications.
  • Comprehensive benefits package, including health insurance, dental and vision coverage, retirement savings plan, and paid time off.
  • Opportunities for professional development and advancement within the company.
  • Vibrant office culture with a collaborative and supportive team environment.


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