Customer Service Representative

1 month ago

Florence, United States Mazak Full time
Description

Accountability: Provide aftermarket parts and accessories sales and support to customers.

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

  • Proactively attains a safe and healthy work environment for all employees.
  • Obtain serial number and customer information to validate customer account and machine registration. Provide the customer open account or registration information and assist through the registration process.
  • Document customer contacts through our customer service database.
  • Use Mazak electrical and mechanical part documentation to assist customers to identify Mazak part numbers.
  • Provide customers with quotations including price and availability information.
  • Enter part and accessory orders providing confirmation to customers including shipping requirements.
  • Provide customers with status information on orders including shipping status and tracking information. Expedite and communicate with internal departments as needed.
  • Provide customers with information for returning parts for repair or restocking.

Education/Certification:

  • High school graduate or equivalent.
  • One to three years in a related position.

Skills:

  • Customer service skills including written, verbal and through the customer support portal.
  • Experience working with assembly drawings and electrical circuit diagrams and part lists.
  • Microsoft Office.
  • Experience with sales order entry or customer service with a PC based ERP system.
Qualifications
Education High School (required)
Experience Experience with sales order entry or customer service with a PC based ERP system. (preferred)
Experience working with assembly drawings and electrical circuit diagrams and part lists. (preferred)
Customer service skills including written, verbal and through the customer support portal. (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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