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Customer Service Representative
1 month ago
Description
John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified banking professionals at our Rockville, MD Branch location.
The primary responsibilities of this position are to perform daily teller duties and assist new and existing customers in the opening of a variety of new accounts, including checking, savings, certificate of deposit, money market and Individual Retirement Accounts. In this position you will assess customer needs and focus on building a lasting banking relationship by regularly promoting, describing and cross-selling bank products and services.
In This Role You Will
Represent the bank to customers in a courteous and professional manner.
Process teller transactions, and maintain teller and cash handling duties
Open new accounts, collect required information and prepare all documents, explaining various account and ownership options.
Identify opportunities to promote, describe and cross sell the bank’s products and services
Process a variety of complex account transactions such as account maintenance and research requests, wire transfers, loan payments, CD maturities, interest and penalties, stop payments, change of address, ATM, Online Banking and Bill Pay, automatic payments, etc.
Assist with coaching, training and supervising assigned teller activities.
Handle in-person and over-the-phone customer inquiries, requests and maintenance, following the Bank’s service standards
Maintain customer confidentiality at all times
Requirements
Required:
High School Diploma or equivalent
At LEAST 6 months of cash handling experience
Proficient computer skills
Ability to, occasionally, travel to other branches within the bank’s footprint
Ability to move up to 30 pounds in the form of computer paper, cash drawer, or other items as needed
Preferred
Bachelor’s Degree in Finance or Accounting
3-5 years of prior Teller experience
Excellent interpersonal and customer service skills
Strong verbal and written communication skills
John Marshall Bank is an Equal Opportunity Employer
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