Customer Service Representative

3 months ago

Montrose, United States Alpine Banks of Colorado Full time

"What's it about?..."

Remember the time another person put your happiness and wellbeing first? They listened to you. They understood. And then, they did everything they could to help you to be happier and better off?

That is what this job is all about: Caring About Others. And if it's one thing you know better than anyone else, it's your ability to "care". Want proof of your expertise? Just ask your best friend.

Below, we'll get into some nuts and bolts of what we're looking for. Don't let the wealth of details overwhelm you. We believe in you. You can do it.

General Purpose

The Customer Service Representative is an entry- level position that is focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regular and reliable on-site attendance is required as an essential function of this position.
  • Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards).
  • Uses numerous software applications to accomplish daily tasks with minimal errors.
  • Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
  • Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
  • Understands the features and benefits of Alpine Bank consumer and business products and services.
  • Answers basic customer inquiries and cross-sells when appropriate.
  • Works effectively in a team oriented environment.
  • Follows all bank policies and procedures.
  • Performs other duties as assigned.
Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:
  • Customer Service oriented individual.
  • Ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
  • Basic mathematical and cash handling skills.
  • Basic keyboard navigation ability.
  • Understanding and application of banking compliance regulations.
  • Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
  • Bilingual abilities are a plus.
Education or Formal Training:
  • No specific education or formal training required.
Experience:
  • An entry-level position requiring little or no banking experience.
  • Previous cash handling and/or customer service experience preferred.


Working Conditions

Working Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. There are prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours may be included.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

Physical demands standing for long periods of time, good eyesight and hand/finger dexterity, and ability to handle some mental stress when dealing with upset customers. May spend significant time doing computer work. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 50 pounds. Repetitive motion likely.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is between $15.75 and $20.75 per hour, depending on experience.

For an overview of our employee benefits please visit:Alpine Bank Careers Page

Position anticipated to close September 12, 2024, or until filled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    4 weeks ago

    Montrose, United States CVS Health Full time

    Customer Service RepresentativeAt CVS Health, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in creating a welcoming and supportive environment for our customers. Your primary responsibility will be to provide top-notch customer service, ensuring that every interaction is...

  • Customer Service Representative

    2 weeks ago

    Montrose, United States Yellowstone Local Full time

    Yellowstone Local is proud to represent One Hour Heating & Air Conditioning, an industry leader in HVAC services.Are you ready to take your customer service skills to the next level? At One Hour Heating & Air Conditioning, every interaction counts. If you thrive on making a real difference in customers’ lives and enjoy managing the crucial details that...

  • Customer Service Representative

    2 weeks ago

    Montrose, United States Yellowstone Local Full time

    Yellowstone Local Presents: One Hour Heating & Air ConditioningYellowstone Local is an industry leader in representing the nation's best-skilled trade companies and helping them find and hire the industry's top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a standout in the...

  • Customer Service Representative

    4 weeks ago

    Montrose, Colorado, United States City of Montrose Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the City of Montrose. As a key member of our finance department, you will be responsible for providing exceptional customer service to citizens, handling utility billing and collections, and assisting with various administrative tasks.Key...

  • Customer Service Representative

    4 weeks ago

    Montrose, United States Enterprise Holdings Full time

    Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors. Manage outgoing calls for callback mana Customer Service Representative, Customer Service, Representative, Regional, Retail, Automotive

  • Customer Service Representative

    4 weeks ago

    Montrose, United States Enterprise Mobility Inc Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Customer Service Representative

    4 weeks ago

    Montrose, Colorado, United States Sherwin-Williams Full time

    Key Responsibilities:As a Customer Service Specialist at Sherwin-Williams, you will work closely with customers to understand their needs and provide expert advice on our products. This role is essential to the success of our retail stores, and you will play a key part in delivering exceptional customer experiences.Key Skills:• Strong communication and...

  • Customer Service Representative

    4 weeks ago

    Montrose, Colorado, United States Home Depot Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Sales Associate at Home Depot. As a key member of our sales team, you will be responsible for providing exceptional customer service, assessing customer needs, and making recommendations to drive sales.Key Responsibilities:Provide fast,...

  • Customer Service Representative

    1 month ago

    Montrose, Colorado, United States Adam Hancock - State Farm Agent Full time

    Job DescriptionAre you a customer-focused individual who enjoys working with the public? If so, this role may be the perfect fit for you. As a State Farm Agent Team Member, you will be responsible for establishing customer relationships and providing prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance...

  • Customer Service Representative

    1 month ago

    Montrose, Colorado, United States Kroger Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Clerk to join our team at City Market. As a key member of our front-end team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 month ago

    Montrose, Colorado, United States Scott's Automotive Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Scott's Automotive Inc. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting a positive experience for our clients.Key ResponsibilitiesProvide warm...

  • Customer Service Representative

    4 weeks ago

    Montrose, Illinois, United States GPM Investments Full time

    Cashier/Sales AssociateAbout the Role:We are seeking a highly motivated and customer-focused Cashier/Sales Associate to join our dynamic team at GPM Investments. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and supporting the sales floor...

  • Customer Service Representative

    1 month ago

    Montrose, Colorado, United States Target Full time

    As a Guest Advocate at Target, you will be responsible for creating a welcoming experience for every guest, every time. This includes greeting guests authentically, engaging in friendly conversation, and providing assistance as needed. You will also be responsible for scanning and bagging guest items efficiently, while ensuring a smooth and seamless checkout...

  • Customer Service Representative

    1 month ago

    Montrose, Colorado, United States Sherwin-Williams Full time

    bJobSummary/bbrbrAsaCustomerServiceSpecialistatSherwin-Williams,youwillplayavitalroleinensuringthesuccessofourretailstores.Youwillworkcloselywithwholesaleandretailcustomerstodeterminetheirneeds,answertheirquestionsaboutourproducts,andrecommendtherightsolutions.Yourprimaryresponsibilitywillbetoprovideexcellentcustomerservice,promptlyresolveanycustomerconcerns...

  • Customer Service Associate

    4 days ago

    Montrose, Colorado, United States The Kroger Company Full time

    About The Kroger CompanyThe Kroger Company is one of the world's largest grocery retailers, with a presence in multiple countries. Our mission is to ensure our customers have access to fresh food and quality products.Job Summary:We are seeking a Customer Service Associate to join our team at our retail store locations. As a Customer Service Associate, you...

  • Cashier - Customer Service

    3 weeks ago

    Montrose, United States Shell Food Plaza - Montrose Full time

    Job DescriptionJob DescriptionHumdingers is convenience store and gas station owned and operated by Parish Oil. We are seeking passionate professionals who enjoy meeting new people and working with a small team to give our convenience store customers consistently great experiences. Are you friendly, outgoing, reliable, and detail oriented? This is the place...

  • Customer Service Liaison

    4 weeks ago

    Montrose, Colorado, United States Enterprise Holdings Full time

    Key Responsibilities:• Manage incoming calls from customers, vendors, and other stakeholders for reservations, rate quotes, and general inquiries.• Provide accurate and timely information and resolution to customers, ensuring a positive experience.• Coordinate with other branches, insurance companies, dealerships, repair shops, and vendors to resolve...

  • Customer Service Clerk

    2 months ago

    Montrose, United States Kroger Full time

    Job Description Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities - Demonstrate...

  • Customer Service/Civilian Report Taking Technician

    3 months ago

    Montrose, United States City of Montrose Full time

    Salary : $40,913.37 Annually Location : Montrose, CO Job Type: Full-Time Department: Police Department Division: Police Department Admin Opening Date: 08/08/2024 FLSA: Determined by Position Basic Purpose of the Job Under general supervision, performs a variety of duties and responsibilities involved within the police records and customer support division....

  • Cashier & Front End Services Representative

    1 month ago

    Montrose, Colorado, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Cashier to join our team at Walmart. As a Cashier, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesOperate a cash register and process customer transactions accurately and efficientlyProvide...