Customer Service/Civilian Report Taking Technician

4 months ago

Montrose, United States City of Montrose Full time
Salary : $40,913.37 Annually

Location : Montrose, CO

Job Type: Full-Time

Department: Police Department

Division: Police Department Admin

Opening Date: 08/08/2024

FLSA: Determined by Position

Basic Purpose of the Job
Under general supervision, performs a variety of duties and responsibilities involved within the police records and customer support division. Compiles and maintains various records in the Police Department, provides telephone support for the department, assists citizens. Releasing records in accordance with CORA (Colorado Open Records Act). Also uses CCRN (Colorado Certified Records Network) in performance of duties. Frequently uses and accesses the police department's record data base (Spillman) system in performance of duties.

Example of Duties/Knowledge & Skills
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
  • Provide customer service to public. Assist customers, officers, investigators, supervisors, command staff and outside agencies. Respond in a timely manner to to telephonic, in-person or email queries.
  • Handle citizen inquiries and provide timely reports and information in accordance with departmental policies and applicable laws.
  • Check and order office supplies daily.
  • Process accounts payable, accounts receivable, and use Caselle financial system.
  • Perform VIN inspections, complete DR 2008 State Impound forms, and release impounded vehicles.
  • Ensure the Police Department adheres to CIJIS Security Policy.
  • Prepare and process non-criminal reports as received in a timely manner. Complete MIR processing.
  • Accept and process Colorado Open Records Requests (CORA) according to Colorado Statutes.
  • Perform background checks as requested. Complete court ordered sealings and expungements. Conduct warrant entry and validations.
Core Beliefs
Core beliefs are deeply held values and assumptions that guide individuals in the workplace. Core beliefs define how we do things. By establishing core beliefs, the City of Montrose is creating a common culture that shapes employee behavior in a positive and predictable manner. When these beliefs are shared, they create cohesiveness and mutual commitment in the organization and flexibility to changes as they occur.

Our core beliefs are centered on exceptional service and are based around treating our customers and fellow team members with dignity and respect. We value teamwork and recognize that we must continually strive to improve the customer experience. Every team member, regardless of job title, plays a part in creating a service environment and each are empowered to respond to the needs of our customers and teammates. We have six Core Beliefs: Respect, Ethics, Leadership, Accountability, Transparency, Excellence in Service (RELATE).

Job Requirements:
  • High school diploma required; associates degree from an accredited college or technical school preferred.
  • One year experience in similar position with records maintenance, data entry and transcription experience preferred.
  • Ability to use CCIC/NCIC and maintain certification, CCIC/NCIC validations, ability to run criminal histories in CCIC/NCIC, and warrant reconciliation.
Licensures & Certificates (must be active and current.):
  • Ability to obtain and maintain CICJIS certification within 60 days after hire date.
  • Ability to obtain the following Certifications: State CCIC/NCIC, CORA and CCRN.
  • Current Colorado driver's license with acceptable record.
Physical Requirements and Work Environment:
Sedentary work requiring occasional lifting of up to 30 pounds, carrying. Occasional walking to include mail run, assisting with various events, VIN inspections and other tasks. Standing, hand/eye coordination for operation of personal computer; vision for reading and preparing written reports and documents; frequent speech communication, hearing for transcribing, and listening to maintain communications with employees and citizens. Works primarily in clean, comfortable environment. Subject to sitting for long periods of time. Occasional contact with stressful situations and irate individuals.

Late applications will not be accepted. All candidates are subject to a pre-employment background check and drug screen. The City of Montrose is an Equal Opportunity Employer and participates in E-Verify to verify the identity and employment eligibility of all persons hired.

The City of Montrose is committed to compensating employees fairly and equitably. The talent and contributions of employees are crucial to enhancing the quality of life for all who live in, work for, or visit the City of Montrose. In addition to their paychecks, the following benefits represent a significant contribution toward their total compensation.

Medical Insurance: Preferred Provider Organization (PPO) medical plan, administered by UMR. This is a high deductible health plan. You will receive the maximum benefits under the plan and pay a smaller amount out of your pocket when you seek medical treatment from a United Healthcare Choice Plus network provider.

Dental Insurance: Coverage is offered through UMR to provide dental and orthodontic care. In addition, our dental plan has no network which allows you to see any dentist you prefer.

Vision Insurance: Coverage is offered through VSP for assistance with contacts, glasses, or other vision needs.

Health Savings Account: A savings account that is tax-free and interest-bearing that you can use to pay for qualified medical expenses like doctor visits, prescriptions, and emergency room bills. The City of Montrose provides an employer contribution at the beginning of the year.

Life and AD&D Insurance: City-paid policies provide security for you and your family. Additional voluntary plans are available to supplement City-paid plans for employees and their dependents.

Retirement Plan: A defined contribution investment program for non-sworn employees. The City will match dollar for dollar up to 8% of your gross base wages. Sworn Police Officers are enrolled in a defined benefit investment program through FPPA.

Paid Holidays: The following holidays are observed by the majority of City Offices.

Martin Luther King Jr . Day

President's Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Indigenous People's Day

Veterans Day

Thanksgiving Day

Christmas Day

New Year's Day

Paid Vacation and Sick Leave: Employees will receive vacation time each pay period after the first six (6) months of employment. Employees begin earning sick leave immediately.

Employee Assistance Program: Coverage is through Triad. Triad offers brief, solution-focused counseling for employees, their spouses or significant others, and their dependents under 26. The counseling is free and completely confidential.

Black Canyon Golf Membership for City Employees: Free employee golf membership and 20% Rusty Putter and Pro Shop discount.

MRD Community Recreation Center Membership: Deeply discounted membership for employees and their dependents.

For more information regarding our benefits please refer to our

  • Customer Service Representative

    2 months ago

    Montrose, United States Yellowstone Local Full time

    Yellowstone Local is proud to represent One Hour Heating & Air Conditioning, an industry leader in HVAC services.Are you ready to take your customer service skills to the next level? At One Hour Heating & Air Conditioning, every interaction counts. If you thrive on making a real difference in customers’ lives and enjoy managing the crucial details that...

  • HVAC Customer Service Coordinator

    4 weeks ago

    Montrose, Colorado, United States Yellowstone Local Full time

    Job OverviewYellowstone Local is proud to represent One Hour Heating & Air Conditioning, a leading provider of HVAC services. We're seeking a skilled Customer Service Representative to join our team.This role involves managing customer calls, scheduling appointments, and coordinating with service technicians to ensure seamless communication and exceptional...

  • Record Technician/Incident Report Processing

    2 weeks ago

    Montrose, United States City of Montrose, CO Full time

    Salary : $43,066.71 AnnuallyLocation : Montrose, COJob Type: Full-TimeDepartment: Police DepartmentDivision: Police Department AdminOpening Date: 12/02/2024FLSA: Non-ExemptBasic Purpose of the Job:Under general supervision, performs a variety of duties and responsibilities involved within the police records section. Compiles and maintains various records in...

  • Record Technician/Incident Report Processing

    2 weeks ago

    Montrose, United States City of Montrose, CO Full time

    Salary : $43,066.71 AnnuallyLocation : Montrose, COJob Type: Full-TimeDepartment: Police DepartmentDivision: Police Department AdminOpening Date: 12/02/2024FLSA: Non-ExemptBasic Purpose of the Job:Under general supervision, performs a variety of duties and responsibilities involved within the police records section. Compiles and maintains various records in...

  • Customer Service Coordinator

    1 week ago

    Montrose, Colorado, United States Renfrow Realty Full time

    Job Title: Customer Service Coordinator">About the Job: We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Coordinator at Renfrow Realty in Montrose, CO.">Salary: Starting at $18.00 per hour, with opportunities for profit sharing and health insurance benefits.">Job Description: As a Customer Service...

  • Service Technician Carpenter

    4 weeks ago

    Montrose, United States U.S. LBM Full time

    U.S. LBM - JobID: R489 [Installation Technician] As a Service Technician at U.S. LBM, you'll: Follow instructions from field supervisor regarding installation of building materials; Work with other service technicians to install building material products such as windows and other products as assigned and trained; Follow manufacturer directions and warranty...

  • Auto Glass Technician

    3 weeks ago

    Montrose, Colorado, United States Glass Doctor® Full time

    Discover a Career as a Skilled Auto Glass Technician at Glass Doctor®OverviewAs a skilled auto glass technician, you will be part of a team that provides exceptional service to our customers. We are not just glass experts, but skilled craftsmen who take pride in our work.We value collaboration, learning, and innovation. Our team is dedicated to making cars...

  • Customer Service Representative

    2 months ago

    Montrose, United States Enterprise Holdings Full time

    Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors. Manage outgoing calls for callback mana Customer Service Representative, Customer Service, Representative, Regional, Retail, Automotive

  • Service Technician Carpenter

    2 weeks ago

    Montrose, United States Lyman Lumber Company Full time

    Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.As a people-first company,...

  • Service Technician Carpenter

    2 months ago

    Montrose, United States Lyman Lumber Company Full time

    Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.As a people-first company,...

  • Service Technician Carpenter

    3 weeks ago

    Montrose, United States Lyman Lumber Company Full time

    Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.As a people-first company,...

  • Frontline Customer Care Associate

    1 week ago

    Montrose, Colorado, United States Benjamin Franklin Plumbing Full time

    Job Description: As a Customer Care Representative with Benjamin Franklin Plumbing, you will be responsible for providing exceptional customer service to our valued clients. You will answer all customer calls promptly and professionally, maintain accurate records of customer interactions and transactions, and collaborate with technicians and other team...

  • Service Technician Carpenter

    3 weeks ago

    Montrose, United States Lyman Lumber Company Full time

    Job DescriptionJob DescriptionArrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.As a...

  • Customer Service Ambassador

    4 weeks ago

    Montrose, Pennsylvania, United States Family Dollar Full time

    At Family Dollar, we are looking for a highly skilled Customer Service Ambassador to join our team. As a key member of our retail staff, you will be responsible for delivering exceptional customer experiences that drive sales and customer loyalty.About the RoleThis role involves working in a fast-paced retail environment, interacting with customers,...

  • Customer Service Associate

    2 weeks ago

    Montrose, Colorado, United States Sherwin-Williams Full time

    About the Role">The ideal candidate will possess excellent customer service skills, a strong ability to work in a fast-paced environment, and a passion for delivering exceptional results. As a Customer Service Associate, you will be responsible for providing top-notch service to our customers, ensuring their needs are met, and exceeding their...

  • IT Support Technician I

    5 months ago

    Montrose, United States Colorado Judicial Branch Full time

    MISSION STATEMENT The Judicial Department works to provide equal access to justice, contribute to public safety, and strengthen the rule of law across Colorado. Together our courts and probation departments are committed to impartial and timely dispute resolution; support for families, litigants, and victims; client rehabilitation; and meaningful community...

  • Well Services Technician

    3 weeks ago

    Montrose, Pennsylvania, United States ShalePro Energy Services Full time

    Job Type: Full-timeEstimated Salary: $65,000 - $80,000 per yearCompany Overview:ShalePro Energy Services, LLC is a leading provider of natural gas field services. With over 23 years of experience in the industry, we offer a full suite of best-in-class services spanning the Appalachian Basin - Marcellus/Utica shale play, as well as basins across the US.About...

  • Pharmacy Technician

    3 weeks ago

    Montrose, United States w3gLYDTlZVA02a Full time

    $3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities with Genoa Healthcare.  A career with Genoa Healthcare means you‘re part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who...

  • Pharmacy Technician

    3 weeks ago

    MONTROSE, United States Optum Full time

    $3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS   Opportunities with Genoa Healthcare.  A career with Genoa Healthcare means you‘re part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those...

  • Wheel Assembly Technician

    4 weeks ago

    Montrose, Colorado, United States Discount Tire Full time

    We are seeking a highly skilled Tire Service Technician to join our team at Discount Tire. As a tire service technician, you will be responsible for installing new tires and wheels, performing maintenance on tires, including rotations, balancing, repairs, and cleaning.About the JobThis is a part-time position with a competitive pay rate of $19-$20 per hour....