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Repair Coordinator II

4 months ago

Lanham, United States The Fountain Group Full time
Job Description:
  • Pay is $22 per hour.
  • 3- month assignment that will extend up to 2 years based on performance.
  • Onsite role (8:30am- 5:00pm Monday - Friday).
  • The Federal Technical Center (FTC) is the premier subscriber depot dedicated to providing world-class subscriber service to the U.S. Federal Government Market Division customer base.
  • The scope of this position is to bill, package and ship customer two-way radio communication devices for service in a Depot environment.
  • Individual must be goal oriented, self-motivated, and able to manage all tasks with a high degree of accuracy and attention to detail.
  • Possess a desire to ensure timely processing of activities for total customer satisfaction with a focus on service level, ISO9001, and organizational objectives.
  • Ability to interface with all FTC teams, Service Arms, and Customer base with assertiveness and a positive attitude.
  • Experience with billing, packaging, and shipping of customer owned equipment.
  • Ability to multitask and maintain attention to detail is a must to ensure timely processing of activity and Customer Satisfaction.
  • Excellent written and oral skills are critical.
  • Strong organizational and prioritization skills are required.
  • Ability to work well in a team environment, with ability to demonstrate professionalism with all responsibilities.
  • Must possess strong computer skills, phone skills, the ability to take direction and work with superiors, take initiative and drive for results.
  • Must be flexible and have the ability to maintain a positive attitude while managing a heavy workload. During peak times, overtime may be available.
Qualifications:
  • Ability to type a minimum of 30 wpm.
  • Strong written and verbal communication skills.
  • Strong organizational skills and ability to handle multiple tasks.
  • Ability to address challenges associated with service level cycle time with all levels of FTC personnel,
  • Ability to work successfully in a fast-paced environment under time constraints to achieve customer service level cycle time requirements and business objectives.
  • Strong working knowledge of Google Suites/ excel.
  • Ability to master the FTC's Service Operating System.
  • Accountability for work and actions.
  • Ability to maintain a positive attitude, especially during stressful situations.
  • Ability to be individual contributor and team player.
  • Ability to work and make decisions with minimal supervision.
  • Ability to lift at least 30 lbs.