Customer Success Lead

2 months ago

Burlingame, United States Paramark Corp Full time

The company

Paramark helps CMOs and CFOs invest in marketing with confidence and predictability. There are proven scientific ways to do this, but they are poorly understood and practiced by only a tiny fraction of teams. Companies waste millions on campaigns that don’t work, while failing to invest in critical long-term initiatives whose impact is harder to measure. Most are sorely lacking in both measurement and experimentation capability. We’re fixing this by creating a system of record that teams will use to understand and forecast the impact of their Marketing, as well as to experiment with new ideas. The opportunity is huge: 300k+ mid-market businesses worldwide, spending $1T on marketing annually, with a large chunk of that going to waste. Our target customer spends between $10M and $100M+ on Marketing annually. We founded the company in 2023 and are seeing strong traction. We have six recurring customers, including one enterprise household name, 10+ pilots in various stages of execution or onboarding, and 20+ in early sales stages. Average customer contract value is ~$80k. We work 3-5 days a week from our office in Burlingame, CA. We thrive on in-person collaboration, but we also want to strike the right balance and give everyone the flexibility they need. We’ve raised a $2M pre-seed round and are backed by prominent CXO-level advisors and angels former/current execs of companies like Dropbox, Salesforce, PagerDuty, Miro, Webflow, Asana, Pilot, Otter.ai, and Gong.io. Read more

Purpose, Mission, and Values How we work About the founders Time off policy The opportunity

Your team

The team is currently the founders,

Pranav

and

Pete , and

Hourann

and

Daniel , our first engineers. We believe that the best teams are driven from the bottom up. We’re excited for how you will influence us. Your role

Paramark is hiring its first go-to-market hire. The core responsibility of this role will be to onboard each customer and serve their needs throughout the contract term, leading to a successful renewal. This role will require advanced data analysis and exec communication skills. What does Customer Success involve? Onboarding. You'll work with the customer to define the schema of the data we need, get access to the said data, and debug any issues in the process to get this data efficiently and correctly. Implementation. You'll work with the customer and the rest of the Paramark team to clean, normalize, group, and refine the data to enable strategic insights at the level desired by the customer. Ongoing strategic support. You'll help the customer with strategic topics like change management, best practices around data, and learning more about measuring incrementality. This will involve regular customer success calls, helping the customer with internal presentations, and generally advancing the goals of the customer. What will it take to be successful in this role? You’ll need to understand and explain how marketing works — theory, metrics, measurement methodologies, pros and cons of various approaches. You’ll have to be fluent in data-driven decision making. Measuring what truly matters is half the battle. Knowing what matters is critical. You’ll need hands-on SQL and analytical skills to query customer data in popular warehouses and other analytics software. Familiarity with Python or R are a plus. You will have to hunker down and sweat the details to make sure that we have all the data we need and that it’s trustworthy. You’ll need to deliver business change based on data in the face of potentially skeptical stakeholders. You’ll have to exude a calm and confident communication, project management, and cross-functional leadership skillset to influence and persuade. Analytics, consulting, or banking experience are a plus. However, if you possess these skills without that background, we’d love to chat with you too. Contributing to product definition You will influence what we build. We believe that for what we’re building, customer feedback is essential at every step of the way. You will participate in customer research, and this will inform the product decisions the company will be making. Your interests

Creating happy customers. Your choices will be guided by a passion to make our customers happy. Creating a warm and welcoming company culture. Building a great product is only the beginning for us. We’re equally passionate about building a company that we still want to work at 10 years from now, and you will play a huge role in making this happen. Contribute to our marketing and sales engine. As our first go-to-market (GTM) hire, your fingerprints will be all over each part of our GTM stack. Your skills will fit some areas better than others, but you will grow with time. Compensation

Customer Success Lead Burlingame, CA (in-person, flexible) Full-time 5+ years of experience Base Salary ranges by level L4: $145k-$165k L5: $160k-$180k Offers also include an equity package. Equity range is available upon request. Benefits and culture

We have kids, family lives, and health problems to manage. We don’t think early stage startup life requires 18 hour days, or even 12 hour days. We’re intent on building a different kind of culture, one that is truly sustainable. That means reasonable working hours (we’re out of the office before 6), taking a break when we need it, and checking in with each other. Our

Purpose, Mission, and Values

guide us. Simple

Time off policy

: all federal holidays plus 4 weeks of PTO per year. Health comes first, and everyone needs to take time off to recharge and rejuvenate. Medical, dental, and vision insurance provided with 100% of employee premiums covered.

#J-18808-Ljbffr

  • Client Success Specialist

    2 weeks ago

    Burlingame, California, United States Maker Full time

    About Us We are an innovative seed-stage organization based in the lively San Francisco Bay Area, CA. In the competitive landscape of consumer engagement, we recognize the significance of experience. Our mission? To develop technology that not only enhances web content but also establishes new benchmarks across the industry.We are on the lookout for...

  • Lead Fulfillment Associate

    3 months ago

    Burlingame, United States Farmstead Full time

    Job DescriptionJob DescriptionYou and FarmsteadFarmstead is looking for a self-propelled, detail-oriented Lead Associate to join the Operations team. You are a high energy, always moving kind of person who likes to get things right. You appreciate a well-streamlined process and love flexing your organizational skills in the workplace. You have a keen...

  • Customer Service Director

    8 hours ago

    Burlingame, California, United States GL Career Placement Full time

    Job OverviewWe are seeking a seasoned professional to lead our Logistics Operations team as a Customer Service Director. This role is critical to ensuring exceptional customer experiences and fostering strong relationships with clients in the Transportation industry.Key Responsibilities:Oversee communication between team members, account managers, and...

  • Lead Fulfillment Associate

    3 months ago

    Burlingame, United States Farmstead Full time

    Job DescriptionJob DescriptionYou and Farmstead - SFO Night ShiftFarmstead is looking for a self-propelled, detail-oriented Lead Associate to join the Operations team. You are a high energy, always moving kind of person who likes to get things right. You appreciate a well-streamlined process and love flexing your organizational skills in the workplace. You...

  • Customer Engagement Manager

    2 weeks ago

    Burlingame, California, United States Maker Full time

    About UsWe are an innovative seed-stage organization based in the dynamic San Francisco Bay Area, CA. In the competitive landscape of consumer engagement, we harness the power of experience to redefine standards. We are on the lookout for passionate individuals who continuously challenge the status quo and strive for excellence in their endeavors. If you...

  • Seasonal Sales Lead

    3 weeks ago

    Burlingame, California, United States 24 Seven Talent Full time

    We are looking for an experienced and motivated Sales Lead to join our team for a temporary contract in Burlingame. This position will oversee the daily operations of our store, manage and develop our staff, and ensure excellent customer service. The ideal candidate will have experience in the retail industry, a proven track record of delivering results, and...

  • Customer Service Supervisor

    7 hours ago

    Burlingame, California, United States Floor & Decor Full time

    Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at Floor & Decor. As a key member of our store leadership team, you will be responsible for overseeing the customer service experience and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of customer service associates to...

  • Seasonal Sales Lead

    3 weeks ago

    Burlingame, United States 24 Seven Talent Full time

    We are looking for an experienced and motivated Sales Lead to join our team for a temporary contract in Burlingame. This position will oversee the daily operations of our store, manage and develop our staff, and ensure excellent customer service. The ideal candidate will have experience in the retail industry, a proven track record of delivering results, and...

  • Customer Service Sales Professional

    5 days ago

    Burlingame, California, United States iStaff Pros Full time

    Customer Service Sales Representative Opportunity**Job Summary:**We are seeking a highly motivated and customer-focused Sales and Support Representative to join our team at iStaff Pros. As a Sales and Support Representative, you will play a critical role in providing exceptional customer service and support to our clients.**Key Responsibilities:**Provide...

  • Customer Service Manager

    2 days ago

    Burlingame, United States GL Career Placement Full time

    Job DescriptionJob DescriptionWe are seeking a dynamic and experienced Customer Service Manager to lead a team for our client in the Logistics and Transportation industry. This role is integral to ensuring a high-quality customer experience and fostering strong relationships with clients. The ideal candidate will be responsible for overseeing daily...

  • Customer Service Specialist

    3 days ago

    Burlingame, California, United States Wespac Corporation Full time

    Job DescriptionAbout UsWespac Corporation is a leading export sales company specializing in the global distribution of construction materials. We provide technical assistance and support to clients worldwide, seeking a motivated Sales Representative to join our team as a Builders Hardware specialist.Position OverviewThe Sales Representative for the Builders...

  • Customer Service Associate

    1 week ago

    Burlingame, United States Q Analysts Full time

    Company Description Join Q Analysts, a Qualitest Company and become part of a world-class organization. Q Analysts has a sixteen-years track record of providing managed services and we've partnered with some of the world's best companies to deliver services that exceed expectations. We provide industry-leading managed services that drive Quality for Quality...

  • Customer Service Associate

    2 months ago

    Burlingame, United States Q Analysts Full time

    Company Description Join Q Analysts, a Qualitest Company and become part of a world-class organization. Q Analysts has a sixteen-years track record of providing managed services and we've partnered with some of the world's best companies to deliver services that exceed expectations. We provide industry-leading managed services that drive Quality for Quality...

  • Lead Engineering Manager, Battery Production

    1 week ago

    Burlingame, California, United States Proterra Inc Full time

    Senior Engineering Manager, Advanced Manufacturing, Battery Engineering Job Category: Engineering Requisition Number: SENIO003961 Full-Time On-site Position OverviewThis role within the Advanced Manufacturing Engineering (AME) division is pivotal in spearheading the creation of innovative manufacturing lines, encompassing both equipment and processes....

  • **Store Leader**, **Retail Business Manager**, **Store Operations Manager**, **Customer Experience Manager**, **Store Manager**

    18 hours ago

    Burlingame, California, United States Warby Parker Full time

    **About the Role**Warby Parker is seeking a highly motivated and experienced Store Leader to play a key role in driving the success of our retail business. As a Store Leader, you will be responsible for building and leading a high-performing team of sales associates, opticians, and advisors to deliver exceptional customer experiences and drive sales...

  • Lead Sales Engineer

    6 days ago

    Burlingame, California, United States Imply Full time

    Job OverviewAt Imply, we are dedicated to empowering developers to become the champions of analytics. Our innovative database, derived from Apache Druid, allows for the creation of cutting-edge analytics applications. With Imply, developers can build without limitations, as our database facilitates the development of interactive data experiences on both...

  • Customer Service Manager

    3 weeks ago

    Burlingame, United States GL Career Placement Full time $90,000 - $110,000

    Job DescriptionJob DescriptionWe are seeking a dynamic and experienced Customer Service Manager to lead a team for our client in the Logistics and Transportation industry. This role is integral to ensuring a high-quality customer experience and fostering strong relationships with clients. The ideal candidate will be responsible for overseeing daily...

  • Customer Service Manager

    2 weeks ago

    Burlingame, United States GL Career Placement Full time $90,000 - $110,000

    Job DescriptionJob DescriptionWe are seeking a dynamic and experienced Customer Service Manager to lead a team for our client in the Logistics and Transportation industry. This role is integral to ensuring a high-quality customer experience and fostering strong relationships with clients. The ideal candidate will be responsible for overseeing daily...

  • Electrical Systems Lead, ESS

    2 months ago

    Burlingame, United States Peak Energy Full time

    Job DescriptionJob DescriptionAbout the Company:Peak Energy is the first American venture to advance globally proven Sodium-Ion battery systems as the storage standard for the new era of renewable energy on a resilient grid. Sodium-Ion is cheap, readily available and safe, making it the leading contender in a rapidly evolving market. Our leadership team is...

  • Lead Engineering Manager, Battery Manufacturing

    1 week ago

    Burlingame, California, United States Proterra Inc Full time

    Senior Engineering Manager, Advanced Manufacturing, Battery Engineering Job Category: Engineering Requisition Number: SENIO003961 Employment Type: Full-Time Work Arrangement: On-site Position OverviewThis role within the Advanced Manufacturing Engineering (AME) division is pivotal in spearheading the creation of cutting-edge manufacturing lines,...