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DPCS Director of Patient Care Services

2 months ago

Redding, United States Bristol Hospice Full time

Do you have a heart for hospice?

Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We believe all patients and families entrusted in our care deserve the highest level of compassion, respect, and quality of care.

As theDirector of Patient Care Services (DPCS) you will beresponsible for the overall direction of hospice clinical services. The DPCS establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.

ESSENTIAL JOB FUNCTIONS:

Coordinate and oversee all direct and indirect patient services provided by clinical organization personnel
Provide guidance and counseling to coordinators, case managers and Clinical Supervisors to assist them in continually improving all aspects of hospice care services, provided through organization personnel
Assist Clinical Supervisors in managing clinical teams and planning
Provide direction to case managers and clinical teams related to patient care delivery
Provide help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated
Assist the Executive Director in the preparation and administration of the organizations budget
Interpret operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses
Evaluate performance of Clinical Supervisors and/or case managers
Assist Clinical Supervisors to develop skills and techniques in evaluating the performance of clinicians
Hire, evaluate and terminate organization personnel
Conduct annual evaluations on clinicians, or more frequently, if indicated
Oversee the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities
Assure proper maintenance of clinical records in compliance with local, state and federal laws
Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services
Develop, implement and evaluate the orientation program for new organization personnel
Responsible for orientation of new organization personnel, directly or delegated
Plan and implement in-service and continuing education programs to meet education and training needs of organization personnel
Assist with the evaluation of organization performance via quality assurance and performance improvement program, productivity, quarterly and annual reviews
Assure the quality and safe delivery of hospice services provided through the organization
Assist in the development of organization goals
Develop, recommend and administer organization policies and procedures
Assure compliance with all hospice related local, state and federal laws, including licensure and certification or organization personnel and maintain compliance to the CHAP Home Care standards
Stay informed about changes in the field of nursing and hospice care; share information with appropriate organization personnel
Promote hospice referrals in the health care community
In the absence of the Executive Director, the DPCS will become the acting Executive Director and will be vested with authority to act in behalf of the Executive Director
Other duties as assigned by the Executive Director

REQUIRED EDUCATION & EXPERIENCE:

Must be a registered nurse in the state, with current licensure to practice professional nursing
A bachelors degree in Nursing from an accredited program by the National League for Nursing preferred. Equivalent leadership experience may be substituted for a degree.
California specific: Must have a bachelors degree in Nursing from an accredited program by the National League for Nursing preferred.
Must have one(1) year of management experience, hospice or related health care organization preferred.
Must meet state and federal requirements for the position

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

Must demonstrate an ability to supervise and direct professional and administrative personnel
Must possess an ability to market and deal tactfully with customers and the community
Must possess excellent observation, verbal and written communication skills
Must possess knowledge of business management, governmental regulations and CHAP standards

OTHER REQUIREMENTS:

Must be flexible in work hours
Must possess a willingness to maintain comprehensive working knowledge regarding information systems and applicable software programs

WORK ENVIRONMENT:

Must comply with company policies, procedures and processes in addition to Hospice and Homecare rules and regulations
Must be dependable and flexible in work schedule
Must comply with harassment and discrimination policies
Must foster good working relationships
Must be a licensed driver with licensed automobile that is insured in accordance with organization/state requirements and is in good working order
Must be willing to submit to a criminal background check as well as a drug/alcohol screening upon hire and periodically thereafter
Must possess and maintain a current CPR certification

PHYSICAL ENVIRONMENT:

Must be able to see color changes on a patient's skin; can listen to heart and lung sounds through a stethoscope; and feel skin temperature, as well as palpating pulses
Must demonstrate vital sensory abilities including near vision, far vision, perceptual speed, visual color discrimination, depth perception and hearing sensitivity
Must have finger dexterity, arm-hand steadiness, and manual dexterity
Must be able to manipulate equipment in a safe and effective way and use tools that require motor functioning, such as blood pressure monitors, hypodermic needles and hemostats
Must be able to communicate with patients, families and other health care workers
Speech clarity, speech recognition and written expression are vital abilities for performing the job
Must be able to lift heavy items on a frequent basis
Must be able to lift and carry up to 50 lbs. with or without assistance and must be able to spend a prolonged amount of time standing, walking, bending and stretching
Must possess the ability to deal with stressful situations as well as grieving families
Must be able to be compassionate without becoming personally involved with the patients and their families