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Executive Director

2 months ago

Redding, California, United States LHC Group, Inc. Full time
Job Summary

The Executive Director - Healthcare Operations serves as the Administrator of the entire home health provider and is responsible for the oversight of the day-to-day operations. This includes coordinating and completing assigned projects to effectively support the immediate and long-range objectives of the company; oversight of the eligibility of patients referred to home care services, planning for the services to be provided to patients, and supervising their total home health care; implementing and maintaining administrative practices, agency philosophy, goals, and policies which assure compliance with applicable state and federal regulations; enhancing the profitability of the agency; and providing motivation and retention of a qualified staff and assuring the quality of services delivered. This position also acts as a liaison with management staff and other departments throughout the company.

Key Responsibilities:

  • Directs day-to-day operations of the provider and supervises provider staff.
  • Ensures that the Clinical and/or Executive Director is available during all operating hours or directly provides coverage for those duties. Must be immediately available to be on-site during business hours, or immediately available by telephone when offsite conducting agency business, including but not limited to community presentations, conferences, and meetings with physicians. Available after hours as needed.
  • Supervises and ensures high quality patient care services throughout the episode of care, including overseeing referral coordination, assuring that patient needs are continually assessed, and assuring the development, implementation, and updates of the patient's individualized plan of care. Ensures coordination with physician, family, and other clinicians involved in care as appropriate.
  • Communicates effectively with staff to ensure they are informed through staff meetings, case conferences, and mandatory in-services.
  • Supervises patient care to ensure the delivery of safe, economical, and efficient patient care, which adheres to relevant standards of accepted nursing and medical practice, including federal and state regulations, and Joint Commission standards, as well as ensuring compliance with payer source criteria and LHC policies.
  • Oversees all survey readiness activities, actual surveys, and ensures plans of correction are developed, implemented, and monitored.
  • Supervises agency staff worker's performance and monitors and assesses employee performance regularly utilizing clinician scorecards, and yearly with the performance evaluation tool.
  • Ensures that only qualified personnel are hired. Oversees licensure verification, certification, and credentialing as required by law and policy prior to employment and annually thereafter.
  • Assists with staff recruitment to ensure that adequate staffing is maintained. Operates within the staffing model.
  • Serves as the governing leader of the provider, leads the Quality Assurance and Performance Improvement (QAPI) Team according to required timeframes, and oversees annual Performance Improvement Projects and annual strategic agency planning ensuring follow up on any required action plans.
  • Conducts at least monthly meetings with the medical director if applicable. Approves medical director invoices and submits monthly to the Home Office with appropriate supporting documentation for timely payment.
  • Drives Operational metrics, including but not limited to productivity, Value-Based Purchasing (VBP), Standardized VBP (SVP), Average Caseload per Hour (ACH), claims alert, late Electronic Medical Services (EMS), unverified services, orders audit, and agency financial statements to ensure the organization is on target with company goals related to operational efficiency, growth, quality, and finances.
  • Acts as Emergency Coordinator during emergencies and ensures appropriate plan execution.
  • Works with external customers to represent the agency and completes a timely and thorough investigation of concerns voiced by patients, caregivers, and referral sources and follows up with the complainant to ensure satisfaction with the resolution of the complaint.
  • All other duties assigned.
Requirements

Education and Experience:

  • Registered nurse with at least 1 year supervisory or administrative experience in a home healthcare setting or a related healthcare field.
  • Current CPR certification.
  • Current Driver's License and vehicle insurance, and access to a dependable vehicle or public transportation.
About LHC Group

LHC Group is committed to a culture of diversity, equity, and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.

LHC Group is a leading provider of post-acute care services, including home health, hospice, and community-based services. Our mission is to provide high-quality, cost-effective care that supports our patients when and where they need it. We are united by a single shared purpose: It's all about helping people.