ONSITE - Customer Service Representative - Up to $18/hr. 2:30pm-11:00pm Shift

2 months ago

Eden Prairie, United States ShopHQ Full time

** ONSITE - Customer Service Representative - Up to $18/hr. 2:30pm-11:00pm Shift**

**Job Category****:** Customer Operations **Requisition Number****:** CUSTO001726 Showing 1 location **Job Details**

**Description**

**LOCATION:** Eden Prairie, MN

**DEPARTMENT:** Customer Service

**REPORTS TO:** Supervisor, Customer Service

**ABOUT IMEDIA BRANDS:**

iMedia Brands is a leading interactive media company managing a growing portfolio of lifestyle television networks, consumer brands, and media commerce services. It is a public company (NASDAQ: IMBI) headquartered in Eden Prairie, MN with its fulfillment center in Bowling Green, KY. Its flagship television retailing network, ShopHQ () is a live, 24/7 television network that can be seen in over 100 million homes as it competes against networks like QVC and HSN. For more information, please visit our corporate website, .

**OVERVIEW**

**As a ONSITE Customer Care Representative at iMedia Brands you are the frontline for providing our customers with a superior experience as we treat every customer with a friendly smile** In this role you will be responsible of taking inbound calls and responding to the customers requests including placing orders, suggesting additional products/promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers

Fun Team and Great Benefits

* **Health Care Benefits (including dental and vision) **Full Time Employees***

* **Retirement Savings Benefits such as a 401(k) + Employer Match- ** All Employees.***

* **Paid Time Off - **Full Time Employees***

* **Full or Part-Time Opportunities**

* **Shift Differential available up to $2.00 more per hour**

* **Earn Monthly Bonuses up to $300**

* **$1000 Sign On Bonus after 90 days, an additional $1000 Stay Bonus after additional 90 days**

**ONSITE Training Begins October 18th.** This is an onsite opportunity.

**Training Schedule: Monday - Friday 8am - 4:30pm for 2 weeks; then regular schedule of On-the-Job training for 1 week. Total of 3 weeks training**

**AVAILABLE SCHEDULES AFTER TRAINING (choose one):**

**Tuesday through Saturday 2:30pm - 11:00pm**

**Sunday through Thursday 2:30pm - 11:00pm**

**KEY RESPONSIBILITIES**

* Support Net Promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile

* Customer Service Representative drive and achieve Key Departmental Metrics:

+ Deliver the correct scripts, suggesting add-on items, and providing customers with ShopHQ promotions.

+ Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems.

+ Average Handle Time: Drive to efficient and effective sales and service calls.

* The agents demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment.

* Customer Service Representatives attend team meetings, complete ongoing Lessonly training and support other areas of the department as needed**.**

**QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES**

* High School diploma or GED

* Minimum six months sales, customer service or related experience

* Professional, flexible and positive team player that is self-directed and self-motivated

* Familiar with keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies

* Excellent interpersonal skills and strong telephone etiquette, including the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner

* Excellent time management and multi-tasking skills and ability to work in a fast-paced environment

**CAREER PATH**

L1 Customer Care Representative, L2 Customer Care Representative, Executive Resolutions Rep, Customer Care Supervisor, Customer Care Manager

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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