Customer Service Representative Fort Wayne, IN
1 week ago
General information
Job Posting Title
Customer Service Representative Fort Wayne, IN
Date
Tuesday, September 3, 2024
City
Fort Wayne
State
IN
Country
United States
Working time
Full-time
Description & Requirements
The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving?high?volume,?often?back-to-back,?inbound?calls?about?Medicaid,?Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs.?CSRs will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls,?a Customer Service Rep?is expected?to?also process applications and complete case maintenance activities such as changes to cases in the State eligibility system.??Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.
The?Customer Service Representative?is?responsible?for?taking?inbound?calls?from?Medicaid,?SNAP,?and?TANF applicants, recipients, and other members of the community.
Position Details & Benefits Package:
Class Start Date: October 9, 2024
Location: Onsite - Fort Wayne, IN
Work Hours: 8:00 AM - 4:30 PM, Mon-Fri
Base rate $18.00/hr.
Quarterly Bonus opportunity
401K with company match
Paid time off and paid holidays
Medical, Dental and Vision benefits
Employee Assistance Program (EAP)
Employee Wellness and Discount Programs
Career development and promotional opportunities
Essential Duties and Responsibilities:
- Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
- Validate and calculate income, assess eligibility, and manage case referrals.
- Engage regularly with program participants on a daily basis.
- Potentially educate clients on fundamental program services and eligibility prerequisites.
- Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
- Fulfill additional responsibilities as delegated by Management.
- Apply State and/or federal eligibility rules for applicant/recipient information assessment.
- Verifies applicant/recipient data through system interfaces.
- Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
- Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.
- Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.
- Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.
- Verifies and enters applicant/recipient data into the States eligibility system and prepares cases for disposition by State Eligibility Consultant.
- Processes cases and takes necessary action on missing information promptly.
- Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.
- Identify and escalate risks to management.
- Attends all meetings and completes all trainings to stay informed on project/position updates.
- Fulfill all performance requirements associated with eligibility processes.
- Perform additional duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Proven customer support or Client Service Representative experience strongly preferred.- Ability to handle complex service inquiries via telephone.
- Strong critical thinking and problem-solving skills.
- Moderate difficulty assignments requiring judgment and issue resolution.
- Understanding of work implications and ability to recommend solutions.
- Accurate data entry (40 keystrokes/minute), strong interpersonal skills.
- Positive relationship-building with customers and state eligibility consultants.
- Attention to detail; excellent organizational, verbal, and written communication skills.
- Comfortable in a fast-paced, deadline-oriented environment.
- Capable of executing many complex tasks simultaneously.
- Team player with the ability to work independently.
- Ability to remain stationary for an extended period.
Preferred Qualifications:
- Some college or a college degree.?
- 2+ years of relevant professional experience
#LI-Onsite #INEOES8 #HighlightedJobs0813LI #HighlightedJobs0813FB
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Hourly Base Pay Minimum for this Position
$
18.00
Hourly Base Pay Maximum for this Position
$
18.00
-
Customer Service Representative-Fort Wayne, IN
3 months ago
Fort Wayne, United States Kirby Risk Full time**Customer Service Representative-Fort Wayne, IN** * Sales - Counter Sales Ft. Wayne 01948 * Fort Wayne , IN, USA * Competitive * Hourly * Full Time * *Available* **Customer Service Representative Needed Now in Fort Wayne, IN.** ***At Kirby Risk, a Customer Service Representative is a Multi-Faceted Role with Opportunities for Growth and Development!***...
-
Registered Nurse
6 days ago
Fort Wayne, Indiana, United States CareerStaff Unlimited - Fort Wayne, IN Full timeAbout the JobCareerStaff Unlimited is seeking a skilled Registered Nurse to join our team in Fort Wayne, IN. As a Registered Nurse, you will play a vital role in providing high-quality patient care and contributing to the success of our healthcare team.ResponsibilitiesProvide exceptional patient care and support to individuals with medically complex...
-
Security Professional
5 days ago
Fort Wayne, Indiana, United States Fort Wayne Full timeJob SummaryWe are seeking a highly skilled and experienced Law Enforcement Officer to join our team at Fort Wayne. As a Law Enforcement Officer, you will be responsible for maintaining the security and safety of our terminal, ensuring the well-being of our employees and customers, and upholding the laws and regulations of the State of Indiana.Key...
-
Fort Wayne, United States IU Health Fort Wayne Full timeIndiana University Health, Indiana's most comprehensive and top-ranked healthcare system is actively recruiting Gastroenterologists to join our highly skilled and compassionate team of physicians in suburban Fort Wayne, Indiana.100% outpatient full- or part-time opportunities for Gastroenterologists include: Lucrative and foundational position(s) as part of...
-
Fort Wayne, United States IU Health Fort Wayne Full timeJoin IU Health! Indiana University Health Physicians has a unique career opportunity in Indiana's second largest city. There are multiple employment opportunities for BC/BE Family Medicine and Internal Medicine physicians to join the growing group in Fort Wayne, IN. Residents and practicing physicians are encouraged to apply.Opportunity Details: Great...
-
Fort Wayne, United States IU Health Fort Wayne Full timeIndiana University Health, Indiana's most comprehensive and top-ranked healthcare system is actively recruiting Urologists to join our highly skilled team of physicians in suburban Fort Wayne, Indiana. This lucrative and foundational position is part of IU Health's strategic growth plan. Partner with a robust primary care referral base; in a catchment area...
-
Laborer - City of Fort Wayne
1 week ago
Fort Wayne, Indiana, United States City of Fort Wayne Full timeJob SummaryThis is a laborer position with the City of Fort Wayne, responsible for performing semi-skilled labor tasks under the supervision of a General Foreman. The incumbent will be expected to exercise good judgment, independence, and initiative in conducting day-to-day operations.Key ResponsibilitiesAssist in the repair and resurfacing of city...
-
General Dentist
2 weeks ago
Fort Wayne, United States Dental Design of Fort Wayne Full timeGeneral Dentist$200k Total Compensation Package!Dental Design - Fort Wayne is looking for a General Dentist to join our team. Why Heartland Dental? As the leader of your supported office, you’ll receive best in class support to provide exceptional lifetime patient care while experiencing unparalleled educational offerings to enhance your elite clinical...
-
General Dentist
2 weeks ago
Fort Wayne, United States Dental Design of Fort Wayne Full timeGeneral Dentist$200k Total Compensation Package!Dental Design - Fort Wayne is looking for a General Dentist to join our team. Why Heartland Dental? As the leader of your supported office, you’ll receive best in class support to provide exceptional lifetime patient care while experiencing unparalleled educational offerings to enhance your elite clinical...
-
General Dentist
2 weeks ago
Fort Wayne, United States Dental Design of Fort Wayne Full timeGeneral Dentist $200k Total Compensation Package! Dental Design - Fort Wayne is looking for a General Dentist to join our team. Why Heartland Dental? As the leader of your supported office, you'll receive best in class support to provide exceptional lifetime patient care while experiencing unparalleled educational offerings to enhance your elite...
-
General Dentist
3 weeks ago
Fort Wayne, United States Dental Design of Fort Wayne Full timeGeneral Dentist$200k Total Compensation Package!Dental Design - Fort Wayne is looking for a General Dentist to join our team. Why Heartland Dental? As the leader of your supported office, you’ll receive best in class support to provide exceptional lifetime patient care while experiencing unparalleled educational offerings to enhance your elite clinical...
-
General Dentist
3 weeks ago
Fort Wayne, United States Dental Design of Fort Wayne Full timeGeneral Dentist $200k Total Compensation Package! Dental Design - Fort Wayne is looking for a General Dentist to join our team. Why Heartland Dental? As the leader of your supported office, you'll receive best in class support to provide exceptional lifetime patient care while experiencing unparalleled educational offerings to enhance your elite...
-
General Dentist
3 weeks ago
Fort Wayne, United States Dental Design of Fort Wayne Full timeJob DescriptionGeneral Dentist$200k Total Compensation Package!Dental Design - Fort Wayne is looking for a General Dentist to join our team. Why Heartland Dental? As the leader of your supported office, you’ll receive best in class support to provide exceptional lifetime patient care while experiencing unparalleled educational offerings to enhance your...
-
General Dentist
3 weeks ago
Fort Wayne, United States Dental Design of Fort Wayne Full timeGeneral Dentist$200k Total Compensation Package!Dental Design - Fort Wayne is looking for a General Dentist to join our team. Why Heartland Dental? As the leader of your supported office, you’ll receive best in class support to provide exceptional lifetime patient care while experiencing unparalleled educational offerings to enhance your elite clinical...
-
General Dentist
2 weeks ago
Fort Wayne, United States Dental Design of Fort Wayne Full timeGeneral Dentist$200k Total Compensation Package!Dental Design - Fort Wayne is looking for a General Dentist to join our team. Why Heartland Dental? As the leader of your supported office, you’ll receive best in class support to provide exceptional lifetime patient care while experiencing unparalleled educational offerings to enhance your elite clinical...
-
Sales Representative
1 month ago
Fort Wayne, United States Senior Compass Fort Wayne Full timeJob DescriptionJob DescriptionJob Posting: Sales Representative for Senior Compass Fort WaynePosition: Sales RepresentativeLocation: Fort Wayne, INCompany: Senior Compass Fort WayneType: Commission with Base SalaryAbout Us:Senior Compass Fort Wayne is a brand new, innovative company dedicated to helping families find the best senior care services in the Fort...
-
General Dentist
2 weeks ago
Fort Wayne, IN, United States Dental Design of Fort Wayne Full timeGeneral Dentist $200k Total Compensation Package! Dental Design - Fort Wayne is looking for a General Dentist to join our team. Why Heartland Dental? As the leader of your supported office , you’ll receive best in class support to provide exceptional lifetime patient care while experiencing unparalleled educational offerings to enhance your...
-
Plumber Crew Leader
5 days ago
Fort Wayne, Indiana, United States City of Fort Wayne Full timeJob SummaryWe are seeking a highly skilled Plumber Crew Leader to join our team at the City of Fort Wayne. As a key member of our Water Distribution System team, you will be responsible for overseeing and directing a crew of plumbers in the maintenance and repair of our water distribution system.Key ResponsibilitiesOversee and direct a crew of plumbers in...
-
Front Desk Representative
3 days ago
Fort Wayne, Indiana, United States Hampton Inn Fort Wayne Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hampton Inn Fort Wayne. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and...
-
Customer Service Associate
3 months ago
Fort Wayne, United States Once Upon A Child - Wayne IN Full timeJob DescriptionJob DescriptionOnce Upon A Child Fort Wayne: Where Play Never Grows Up!Are you passionate about kids, love finding treasures, and have a knack for making everyone feel welcome?Once Upon A Child Fort Wayne is more than just a resale store; it's a magical place where childhood dreams come true, one gently used item at a time. We're...