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Sales and Service Technician

3 months ago

Bluffton, United States Bridgestone Americas Full time

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe in championing all perspectives, individuals, and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. Position Summary The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Responsibilities Hybrid Role Customer service, sales, customer issue resolution - 75% Basic vehicle service tasks, oil, tires, fluids - 25% Store operations, opening/closing, inventory, displays - as needed Growth and Career Development Role May assist Manager or act as Manager-On-Duty in certain circumstances or to support development Will learn all aspects of store operations and flex between front/back shop tasks Minimum Requirements High School Diploma or equivalent Valid automobile driver's license Customer service and career growth mindset Ability to complete required store education courses and modules required for this position Ability to learn and perform basic vehicle service tasks Ability to learn and operate store systems Preferred Qualifications 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset Previous consumer retail sales experience Previous automotive experience a plus Previous management/supervisory experience a plus Benefits Health benefits that start on day one of employment, for all of our full-time teammates: Paid vacation and holidays On-the-job training and company-funded ASE certifications Tuition reimbursement program 401(k) match Vision and Dental Coverage On-demand pay (daily pay) program available Our Values Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up. Community & Involvement: We pride ourselves on working with our local communities and giving back where we can. Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always. #J-18808-Ljbffr