Field Service Technician

4 weeks ago

Bluffton, Indiana, United States Toshiba Global Commerce Solutions Full time
Job Description

Job Title: Field Service Technician

Job Summary: We are seeking a highly skilled Field Service Technician to join our team at Toshiba Global Commerce Solutions. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing retail store technologies, computer systems, and peripherals in retail store and commercial business environments.

Key Responsibilities:

  • Install, maintain, and repair retail store technologies, computer systems, and peripherals in retail store and commercial business environments.
  • Perform troubleshooting and repair of complex problems over the phone with store personnel.
  • Use established procedures and/or instructions for repetitive and/or routine work.
  • Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment.
  • Effectively communicate with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance.
  • Build positive customer relationships with product end-user and customer project and/or store management.
  • Plan, prioritize, and schedule work to meet or exceed customer satisfaction objectives.
  • Ensure installation activities are accurately documented in accordance with Toshiba Global Commerce Solutions standards and practices using automated systems and/or established reports.

Requirements:

  • High School Diploma or equivalent.
  • 4+ years of related experience, IT/Technical degree or certificate preferred.
  • Must be able to travel 100% of the time, domestic and/or air travel.
  • Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices.
  • Demonstrates general knowledge and experience in wall-to-wall IT service and support.
  • The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters.
  • Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner.
  • Good Customer Service skills are essential.
  • Develops skills in maintaining good working relations with customers and peers.
  • Ability to multitask, prioritize assignments and work independently.
  • Must have good written and oral communication skills including tact and diplomacy when facing customers.
  • The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof.
  • Self-motivated and strong work ethic.
  • Ensures that solutions to today's problems do not become tomorrow's.
  • Maintain a professional demeanor, dress, and behavior.
  • Problem solving and Organizational skills.
  • Ability to work long hours as project needs dictate in a physically demanding environment.
  • Ability to work varying shifts including overtime and weekends as necessary.

About Us:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. We are committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

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