Inpatient Program Manager

POWER's mission is to help women reclaim their lives from addiction and related emotional health issues and improve the well-being of future generations. We are an agency committed to providing quality gender-responsive, trauma-informed treatment and recovery supportive services to women with substance use and co-occurring disorders.

The Restore Inpatient Program Manager, who is a member of POWER's Program Leadership Team, provides overall management of the inpatient program in a way that reflects gender-responsive and trauma-informed care, and supports POWER's mission, philosophy, policies and procedures, and new initiatives.

Starting annual rate for this role is $90,000
(All wages are listed as a starting rate, offers will be based off of relevant experience, education and skills)

Essential Duties and Responsibilities

• Provide program management and oversight of day-to-day activities in a manner that furthers the mission of the organization.

• Work with the Clinical Supervisor and the Clinical Director to develop creative quality programming that is gender and culturally sensitive, utilizes evidence-based models, and reflects best practices in the fields of addictions and mental health treatment; and help to operationalize the agency's mission, values, and initiatives.

• Provide reports to Clinical Director regarding major initiatives, personnel issues, budget concerns, and recommendations for program improvement. Use data and outcome information to assess effectiveness of programs and to help guide discussions about program improvements.

• Develop, update, and maintain program specific procedures as needed to support agency policies and initiatives and to enhance program operations. Keep Restore Program Operations Manual up to date at all times. Recommend updates to Agency policies and procedures and all other manuals as needed. Ensure program staff have access to and understanding of all agency and program specific policies and procedures.

• Supervise and lead program staff in a way that reflects trauma-informed principles. Conduct performance evaluations on supervisees in a timely manner and provide consistent feedback with regard to meeting program objectives and position responsibilities. Use coaching and counseling effectively to help team members meet professional and agency goals.

• Ensure training needs of program staff are met and assist with development of Annual Training Plan that is consistent with regulatory requirements, agency mission and initiatives, and staff's professional goals.

• Ensure that all program activities are being carried out as defined by the agency and help identify barriers and offer solutions for effective implementation of program activities. Maintain adequate staffing for program coverage.

• Facilitate team and other staff meetings in a manner that builds team cohesiveness and collaboration.

• Maintain the program at capacity and work with program staff, Intake Team and the Clinical Director to address issues related to utilization/census.

• Screen and interview employment candidates and make recommendations for hiring staff.

• Monitor maintenance of the facility and equipment and effectively problem solves to address issues in a timely manner to ensure the health and safety of clients and staff, as well as to comply with state, county, and local requirements. Work collaboratively with Maintenance Manager and COO.

• Provide on-site management and supervision. The Program Manager is expected to have flexibility in weekly schedule in order to spend some time with weekend, evening and overnight shifts to ensure program success and staff adherence to policy and procedures.

• Participate in 24-hour on-call rotation and act as back-up when other supervisors are on call.

• Assist CFO in development of program budget and implement the program within the required budget.

• Monitor data collection and submission so as to ensure the transfer of timely and accurate data that can be used for billing and outcomes measurement purposes as well as data driven decisions.

• Develop and maintain collaborative relationships with community organizations and service providers; and work to enhance the effectiveness of intra and interagency relations. Maintain good public relations with all referral sources and the larger health and human service community by serving as an ambassador of all POWER programs and marketing the program as needed through outreach activities.

• Develop, implement, and participate in quality assurance activities to ensure quality of service delivery that reflects best-practices and ensure that all record keeping requirements are met by all staff members in a timely manner.

• Participate in all staff development and training as required. Serve as an agency trainer and keep all assigned trainings up to date.

• Remain knowledgeable about and maintain personal and program compliance with internal and external policies, procedures, regulations, and standards; including, for example, all of POWER's policies and procedures and Quality Assurance Plan, DDAP requirements, State Licensing regulations, County Monitoring requirements, and managed care/insurance regulations. (Includes all laws and regulations related to the confidentiality of clients.)

• This position must meet the requirements for DDAP's "Facility Director" role. Master's Degree in Nursing, Social Work, Counseling, or related field as approved by DDAP preferred and a minimum of five (5) years of experience in a substance use disorder treatment setting, at least two (2) of which have been in a supervisory capacity, and preferred to have at least one (1) year experience in a DDAP licensed treatment facility. All candidates with an appropriate combination of education, experience and credentials will be considered. RN preferred. If not licensed as RN, LPC/LCSW must have PCB certification or be willing to work towards certification.

• Experience working across multiple systems preferred.

• Strong leadership and organizational skills, and ability to develop effective teams and build cohesiveness.

• Understanding of detox/inpatient treatment operations and ability to balance clinical supervision with facility/program management.

• Excellent written and verbal communication skills.

• Value and exhibit excellent customer service.

• Excellent computer skills, especially with Word, Excel, Outlook and Electronic Medical Records. Ability to retrieve and analyze data for decision making.

• Self-directed and flexible to meet the needs of administration and management, and ability to manage multiple tasks.

• Understand and support a trauma informed system of care.

• Model and support clients and staff in health and wellness activities and with using healthy coping skills.

• Support organization's mission with a sensitivity of cultural diversity and workplace harmony.
• Ability to secure FBI, Act 33 and 34 clearances.
• Valid Driver's License to transport clients in POWER vehicles

• Ability to provide on-call coverage on a rotating basis and serve as back-up for supervisors when they are on call.

• Ability to work flexible and non-traditional hours as needed to meet the needs of the inpatient program

• Ability to work the hours necessary to complete the work.

• Ability to climb stairs and to lift light boxes of office supplies.

• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to do this job at any time.

• This job description reflects management's assignment of essential functions; it does not restrict or prescribe the tasks that may be assigned.

• Critical features of this job have been described in the narrative. They may be subject to change at any time due to reasonable accommodation or other reasons.