Financial Aid Counselor

2 months ago

Honolulu, United States Hawaii Pacific University Full time
Salary: $18.27 - $19.23 Hourly

Location : Honolulu, Hawaii

Job Type: Staff - Regular Full Time Non-Exempt

Job Number: 02379

Department: EFA, Financial Aid Office Administration

Opening Date: 06/25/2024

Closing Date: Continuous

Hawai'i Pacific University is designated as an Alaskan Native and Native Hawaiian (ANNH) Serving Institution by the US Department of Education. As such, we strive for accurate displays of the Hawaiian language in all our institutional materials. This includes the appropriate use of diacritical marks such as the 'okina and kahako. Unfortunately, at times external vendors and other third-party technology integrations do not support the use of these characters. Mahalo for your understanding.
Description

Job Summary:

The Financial Aid Counselor-Customer Service position reports to the Associate Director of Financial Aid Customer Service and Programs. This position will be the first point of contact for coordination with Athletics and University Relations in regards to awarding of their scholarship/grant programs. They will also be the lead person in facilitating the Federal Work Study program (FWS). In addition, should the need arise, the person in this position may be asked to work on special projects, and assist with counseling/advising students, parents, HPU staff, and external clients on financial aid programs and processing for Federal, state, and institutional aid sources. Strong organizational skills are necessary for this position as these programs will be running simultaneously throughout the year.

Qualifications:

Minimum Qualifications:
  • Bachelor's degree or a combination of relevant work and educational experience
  • Two years of proven customer service experience
  • Strong communications skills
  • Proficiency with MS Office applications
Desired Qualifications:
  • Knowledge of awarding and disbursing Federal Title IV financial aid
  • Ability to multi-task, prioritize and manage time efficiently
  • Very good organization and coordination skills
  • Supervisory or office management experience
  • Experience working in a university setting
  • Familiarity with school ERP systems; preferably Ellucian Banner
Other Qualifications:
  • Candidates must be legally authorized to work in the United States. Visa sponsorship and relocation allowance is not available for this position.
  • Report to work obligations to support the department and may require work during HPU's winter break, if necessary.
  • This position may be considered an essential position with report to work obligations depending on the type of emergency, campus closure, or evacuation.
  • Must meet training and background check qualifications and comply with the Protection of Minors policy.
  • Able to work all shifts and extended hours, including evenings and weekends.
  • Successful candidate will be able to work in an environment that utilize excellent time and stress management skills.


Key Responsibilities:
1. Scholarship Processing (20%)
  • Manage external scholarship checks (reconcile and deliver checks to Business Office).
  • Manage and maintain student accounts when necessary.
  • Coordinate scholarship management database for endowed and annual scholarships.
  • Process verifications for external scholarship organizations.
  • Assist with talent and other non-standard scholarship programs such as honors and competition awards.
  • Facilitate awarding of military program scholarships and waivers.

2. Federal Work Study (FWS) Program (20%)
  • Manage and coordinate the FWS program.
  • Solicit and allocate the amount of positions for each department with the input/assistance of Associate Director.
  • Recruit and solicit off-campus jobs for the FWS Program to meet minimum public service and tutor requirements to participate in the program.
  • Monthly reconciliation of the FWS program.
  • Administer/coordinate requests and revisions for FWS awards.

3. Athletics Liaison and Scholarship Processing (20%)
  • Primary point of contact for the athletic department in administering their awards.
  • Processing of all athletic awards in conjunction with financial aid packages.
  • Assist with preparing scholarship agreements and reporting for NCAA.
  • Administer/coordinate new requests and revisions for athletic awards.

4. Customer Service (15%)
  • Maintain and service all program constituents in a professional and friendly manner which includes our students, internal departments and external parties.
  • Coordinate program specific communications as relating to the above programs.
  • Counsel students and parents regarding Federal, state and institutional aid

5. Program reporting (10%)
  • Assist with preparing scholarship data reports for internal and external agencies.
  • Assist with any other reports and certifications relating to scholarship and the FWS program.

6. Financial Aid Processing (10%)
  • Assist team members with processing and awarding of aid
  • Participate in various outreach events in person or virtual
  • Maintain scholarship webpage (when developed).
  • Monitor scholarship information on financial aid webpages and work with Assoc. Director to make necessary changes.

7. Other Duties as Assigned (5%)
  • Actively participates as an effective member of team by completing assigned duties, accepting additional assignments or reassignments.
  • Assists with seasonal peaks including working early mornings, evenings, and weekends as needed.

This description is not designed to list all activities, duties or responsibilities which may be required for this job. Other duties, responsibilities and activities may be assigned at any time.

Hawaii Pacific University is an Equal Opportunity Employer committed to fostering a diverse, equitable environment in which faculty and staff can excel irrespective of race, color, national origin, sex, disability, age, geneticinformation, sexual orientation, gender identity/expression, marital status, or any other protected class covered by state and federal law. Hawaii Pacific University encourages applications from veterans and individuals with disabilities. A pre-employment background investigation is performed on candidates selected for employment.

We seek talented and energetic people who thrive on challenge and innovation in supporting the mission and values of our university. HPU offers competitive compensation and a comprehensive benefits package.

01

Do you have a bachelor's degree or a combination of relevant work and educational experience?
  • Yes
  • No


02

Do you have two years of proven customer service experience?
  • Yes
  • No


03

Do you have strong communications skills?
  • Yes
  • No


04

Are you proficient with MS Office applications?
  • Yes
  • No


Required Question

  • Financial Counselor

    1 month ago

    Honolulu, United States American Oncology Management Company Full time

    Location: Honolulu Office Pay Range: $20.90 - $34.82 Hawai'i Cancer Care Job Description Summary: A Financial counselor serves as the liaison between the patient and the practice by coordinating payments, assistance, monitoring patient balances, and streamlining communication of the financial responsibilities of our patients. Performs the quality control...

  • Financial Counselor

    2 weeks ago

    Honolulu, United States American Oncology Management Company Full time

    Location: Honolulu Office Pay Range: $20.90 - $34.82 Hawai'i Cancer Care Job Description Summary: A Financial Counselor serves as the liaison between the patient and the practice by coordinating payments, assistance, monitoring patient balances, and streamlining communication of the financial responsibilities of our patients. Performs the quality control...

  • Financial Counselor

    2 months ago

    Honolulu, United States American Oncology Network LLC Full time

    Location: Honolulu Office Pay Range: $20.90 - $34.82 Hawai'i Cancer CareJob Description Summary: A Financial counselor serves as the liaison between the patient and the practice by coordinating payments, assistance, monitoring patient balances, and streamlining communication of the financial responsibilities of our patients. Performs the quality control...

  • Financial Counselor

    2 months ago

    Honolulu, United States American Oncology Management Company Full time

    Location: Honolulu Office Pay Range: $20.90 - $34.82 Hawai'i Cancer Care Job Description Summary: A Financial counselor serves as the liaison between the patient and the practice by coordinating payments, assistance, monitoring patient balances, and streamlining communication of the financial responsibilities of our patients. Performs the quality control...

  • Personal Financial Counselor, Assignment Ready Counselor, PFC, Hawaii

    2 months ago

    Honolulu, United States Magellan Health Full time

    This position will provide coverage in short-term, surge and on demand situations resulting from the Military needs such as a post-deployment event or to cover an existing assignment for counselors who are absent. Primary responsibilities include the full breadth of personal financial counseling services to military service members and their families at...

  • Financial Aid Specialist

    3 weeks ago

    Honolulu, United States University of Hawaii at Manoa Full time

    Duties and Responsibilities *Serve as liaison to the Department of Intercollegiate Athletics as the primary resource person for athletics aid awards. *Responsible for the management of assigned Federal/State/Institutional aid program(s). *Responsible for the evaluation of student financial aid applications in the awarding of Federal/State/Institutional aid...

  • Financial Aid Specialist

    1 month ago

    Honolulu, United States University of Hawai'i Full time

    Serve as liaison to the Department of Intercollegiate Athletics as the primary resource person for athletics aid awards. - Responsible for the management of assigned Federal/ State/ Institutional aid program(s). - Responsible for the evaluation of st Financial, Specialist, Education, Athletic, Processing, Compliance

  • Financial Services Advisor

    5 days ago

    Honolulu, Hawaii, United States American Oncology Network LLC Full time

    Location: Honolulu Office Pay Range: $34.82 American Oncology Network LLCJob Overview: The Financial Counselor acts as a crucial intermediary between patients and the healthcare practice, ensuring efficient management of payments, financial assistance, and patient account balances. This role is essential in maintaining accurate financial records and...

  • Financial Services Advisor

    5 days ago

    Honolulu, Hawaii, United States American Oncology Network LLC Full time

    Location: Honolulu Office Pay Range: $34.82 American Oncology Network LLCJob Overview: The Financial Counselor acts as a crucial intermediary between patients and the healthcare practice, facilitating payment processes, providing assistance, monitoring patient financial accounts, and enhancing communication regarding financial obligations. This role includes...

  • Financial Services Advisor

    6 days ago

    Honolulu, Hawaii, United States American Oncology Network LLC Full time

    Location: Honolulu Office Pay Range: $34.82 American Oncology Network LLCPosition Overview: The Financial Counselor acts as a key intermediary between patients and the healthcare practice, facilitating payment processes, providing assistance, monitoring patient financial balances, and enhancing communication regarding financial obligations. This role is...

  • Detox Counselor

    2 weeks ago

    Honolulu, United States The Salvation Army USA Western Territory Full time

    Description The Salvation Army ATS is seeking to fill a part-time Detox Counselor position.Hours are 2:30pm to 10:30pm, weekdays/weekend.Under the supervision of the Detox Clinical Supervisor, the Detox Counselor is responsible for providing Social Detox clients with the clinical services necessary to realize a safe detoxification from alcohol and other...

  • Onsite ASACS Counselor, Mililani, Hawaii

    2 months ago

    Honolulu, United States Magellan Health Full time

    Implements the ASACS Counseling Program at assigned location. Implements the Adolescent Support and Counseling Services (ASACS) Program at assigned school-based locations. Performs a comprehensive assessment of referred adolescents and families. Develops an individualized service plan that addresses the needs identified in the comprehensive assessment with...

  • Athletic Financial Assistance Coordinator

    5 days ago

    Honolulu, Hawaii, United States University of Hawaii at Manoa Full time

    Position Overview:The University of Hawaii at Manoa is seeking a dedicated professional to serve as the Athletic Financial Assistance Coordinator. This role is pivotal in managing financial aid programs specifically designed for student-athletes, ensuring compliance with NCAA regulations and institutional policies.Key Responsibilities:1. Act as the primary...

  • Certified Nurse Aide

    4 days ago

    Honolulu, United States The Villas Full time

    Join our team as a Certified Nurse Aide with a $3,500 Retention Bonus!The Company:We are Ohana Pacific Health. We positively impact thousands of lives each year with the "Ohana Experience", an organizational culture based on excellence and genuine care.Hawaii's largest, locally owned post-acute healthcare company.Our vision is to transform how healthcare is...

  • Certified Nurse Aide

    4 days ago

    Honolulu, United States The Villas Full time

    Join our team as a Certified Nurse Aide with a $3,500 Retention Bonus!The Company:We are Ohana Pacific Health. We positively impact thousands of lives each year with the "Ohana Experience", an organizational culture based on excellence and genuine care.Hawaii's largest, locally owned post-acute healthcare company.Our vision is to transform how healthcare is...

  • Certified Nurse Aide

    4 days ago

    Honolulu, United States The Villas Full time $21 - $23

    Join our team as a Certified Nurse Aide with a $3,500 Retention Bonus!All potential candidates should read through the following details of this job with care before making an application.The Company:We are Ohana Pacific Health. We positively impact thousands of lives each year with the "Ohana Experience", an organizational culture based on excellence and...

  • Merrill Financial Solutions Advisor

    16 hours ago

    Honolulu, United States Bank of America Full time

    Merrill Financial Solutions Advisor - Pacific Islands Market Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to...

  • Financial Resource Coordinator

    5 days ago

    Honolulu, Hawaii, United States Booz Allen Hamilton Full time

    Position Overview:In a dynamic environment, effectively managing financial resources is crucial for success. We are seeking a skilled financial analyst who can adeptly navigate the intricate policies and regulations that govern funding, ensuring that our client's resources yield maximum impact.Your Role:As a seasoned professional, you will provide essential...

  • Merrill Financial Solutions Advisor

    2 weeks ago

    Honolulu, United States Bank of America Full time

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...

  • CUSTOMER SERVICE SUPERSTAR WANTED, Honolulu. Full-Time + BONUS.

    4 weeks ago

    Honolulu, United States Family Hearing Aid Center Full time

    Job DescriptionJob DescriptionAre you the great customer support service representative we are seeking to work Full-Time and handle many of the details assisting our patients, with absolutely awesome customer service skills, pleasant demeanor and treating our patients with the respect they deserve?We are a busy family owned and operated company, constantly...