Director of Implementation Services
2 weeks ago
Director of Implementation Services
[Lansing, MI; Chicago, IL; or remote]
We are looking for an experienced Director of Implementation Services to lead our rapidly growing team of Solution Consultants and Implementation & Training Specialists within our Professional Services organization. The Director of Implementation Services will oversee these teams of Subject Matter Experts as they work directly with our customers to implement the BS&A Cloud ERP solution. Reporting to the VP of Professional Services, the Director of Implementation Services will partner closely with peers leading Project Management and Data Conversion to ensure successful customer implementations while driving continuous improvement in processes and tools to maximize efficiency and speed of projects.
If you're excited about rapidly evolving and leading an Implementation Services function, we want to hear from you
Key Responsibilities:
Demonstrates understanding of best practices in implementation of complex ERP software in a SaaS delivery model.
Sets clear KPIs and holds team members accountable for delivering results.
Drives efficiencies in all aspects of customer implementations.
Maximizes customer satisfaction and delivers best-in-class time-to-value for customers.
Manages to predictive metrics that optimize customer experience and BS&A financial outcomes.
Drives standards through methodologies, playbooks, solution blueprints, and best practices to gain efficiency.
Forecasts staffing requirements for the Solution Consulting and Implementation & Training Specialist teams, and oversees recruiting and onboarding to deliver on those staffing requirements.
Ensures staff are constantly staying up to speed on the latest solution offerings and enhancements from BS&A, along with corresponding developments in the municipal government domain.
Provides strategic leadership to the Solution Consulting and Implementation & Training Specialist teams, fostering a culture of collaboration, innovation, and accountability, ensuring the team has the necessary resources and support to deliver high-quality projects.
Actively engages in key customer projects and remediates any challenges with execution or client satisfaction.
Provides guidance on performance management, maps clear career growth opportunities, and retains top talent.
Partners with Project Management and Data Conversion to optimize burndown of the implementation backlog.
Plans appropriately to ensure MoM, QoQ, and YoY the organization meets and/or exceeds their targets.
Key Attributes:
Experienced leader that understands how to build and lead a growing Implementation Services team.
Solution oriented individual who drives best practices and simplifies complexity.
Outstanding interpersonal skills to understand how best to navigate internal and external resources to move an individual project or program forward.
Complex problem-solving skills.
Process-driven and detail oriented.
Stellar collaborator.
Builder that enjoys establishing scalable business models and fostering individual team member growth.
Qualifications:
Minimum of three years leading and/or managing teams of solution experts within a Professional Services organization, preferably with an ERP company or similar complex B2B/B2G SaaS product.
Strong leadership and team management skills.
Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders.
Ability to work effectively across teams both in-person and remotely to obtain and share all necessary data, information, and recommendations real-time.
Bachelor's degree or higher.
Ability to travel up to 40%, with heavier travel to our headquarters in Lansing, MI during initial onboarding and ramp-up time period.
At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:
Competitive pay
Health Insurance - BCBS of Michigan - Employer-paid premium
Health Savings Plan - Employer contributes 75%
Dental Insurance - Employer-paid premium
Vision Insurance - Employer-paid premium
Retirement - 401(k) contribution - Employer-paid
Retirement - 401(k) - Employer matches 50% of team member contribution
Paid Parental Leave
Disability Insurance - Employer-paid premium
Life Insurance - Employer-paid premium
Generous PTO and Holiday Time
Company-sponsored events
BS&A Software uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.
BS&A Software provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. BS&A Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
#J-18808-Ljbffr
-
Director of Implementation Services
4 weeks ago
Lansing, United States Bsasoftware Full timeDirector of Implementation Services [Lansing, MI; Chicago, IL; or remote] We are looking for an experienced Director of Implementation Services to lead our rapidly growing team of Solution Consultants and Implementation & Training Specialists within our Professional Services organization. The Director of Implementation Services will oversee these teams of...
-
Director of Implementation Services
7 days ago
Lansing, Michigan, United States BS&A Software Full timeDirector of Implementation Services [Lansing, MI; Chicago, IL; or remote] We are looking for an experienced Director of Implementation Services to lead our rapidly growing team of Solution Consultants and Implementation & Training Specialists within our Professional Services organization. The Director of Implementation Services will oversee these teams of...
-
Director of Implementation Services
4 days ago
Lansing, United States BS&A Software Full timeDirector of Implementation Services [Lansing, MI; Chicago, IL; or remote] We are looking for an experienced Director of Implementation Services to lead our rapidly growing team of Solution Consultants and Implementation & Training Specialists within our Professional Services organization. The Director of Implementation Services will oversee these teams of...
-
Director of Implementation Services
4 weeks ago
Lansing, United States Bsasoftware Full timeWe are looking for an experienced Director of Implementation Services to lead our rapidly growing team of Solution Consultants and Implementation & Training Specialists within our Professional Services organization. The Director of Implementation Services will oversee these teams of Subject Matter Experts as they work directly with our customers to implement...
-
Executive Director
7 days ago
Lansing, Michigan, United States Volunteers of America National Services Full timeCome join our awesome team as a Executive Director at the Senior Community Care of Michigan We are offering great benefits and wonderful work environments Senior Community Care of Maryland is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization. Executive...
-
Director of Environmental Services
2 weeks ago
Lansing, United States Trinity Health Full timeTrinity Health Director of Environmental Services Fraser , Michigan Apply Now Fraser Villa is currently seeking a highly motivated and experienced individual to join our team as the Director of Environmental Services. As the Director, you will be responsible for overseeing all aspects of environmental services within our facility. This includes managing the...
-
Admissions Director
2 weeks ago
Lansing, United States Symphony Of Linden Full timeDescription Title: Admissions Director Location: Symphony Care Network Status: Full or Part Time Job Summary: Essential Functions: Internal: Admissions contracts. Support customer service and first impressions initiatives. Tour prospective guests/families. Create and implement marketing events at the center to encourage referral sources and the community to...
-
Implementation Analyst
6 days ago
Lansing, Michigan, United States Alfa Financial Software Limited Full timeOur analysts are recruited from universities cross all disciplines. Following an intensive induction training program delivered by our subject matter experts, you will be assigned to a project where you can put your training into practice. You will usually start out by working on a client project, and your first role will involve implementing our software to...
-
Transportation Director
1 month ago
Lansing, United States Volunteers of America National Services Full timeCome join our awesome team as Transportation Director at the Senior Community Care of Michigan PACE. We are offering great benefits and positive work environments! Senior Community Care of Michigan PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization....
-
Transportation Director
1 week ago
Lansing, United States Volunteers of America National Services Full timeCome join our awesome team as Transportation Director at the Senior Community Care of Michigan PACE. We are offering great benefits and positive work environments! Senior Community Care of Michigan PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization....
-
regional director of maintenance
6 days ago
Lansing, Michigan, United States University of Michigan HealthSparrow Full timeJob Opportunity:Excellent job opportunity at University of Michigan Health for the position of Regional Director Maintenance & Facilities.Description:Positions Location:Lansing, MIJob Description:The Regional Director of Facilities and Maintenance provides leadership and is responsible for all aspects of facilities and maintenance for the physical plant...
-
CAPS Director
4 weeks ago
East Lansing, United States Michigan State University Full timeJob postings CAPS Director - Counseling & Psyc. Services Director Back to search results Apply now Job no: 931394 Work type: Support Staff Pay Grade:17 Major Administrative Unit / College:University Health And Wellbeing Department:Mhts Counseling And Psychiatric Services 40001294 Sub Area:APSA- Pro Supervisory Salary:Salary Commensurate with...
-
CAPS Director
3 weeks ago
East Lansing, United States Michigan State University Full timeJob postings CAPS Director - Counseling & Psyc. Services Director Back to search results Apply now Job no: 931394 Work type: Support Staff Pay Grade:17 Major Administrative Unit / College:University Health And Wellbeing Department:Mhts Counseling And Psychiatric Services 40001294 Sub Area:APSA- Pro Supervisory Salary:Salary Commensurate with...
-
CAPS Director
4 weeks ago
East Lansing, United States Michigan State University Full timeCAPS Director - Counseling & Psyc. Services Director Job no: 931394 Work type: Support Staff Pay Grade: 17 Major Administrative Unit / College: University Health And Wellbeing Department: Mhts Counseling And Psychiatric Services 40001294 Sub Area: APSA- Pro Supervisory Salary: Salary Commensurate with Experience Location: East Lansing Categories:...
-
CAPS Director
4 weeks ago
East Lansing, United States Michigan State University Full timeCAPS Director - Counseling & Psyc. Services Director Job no: 931394 Work type: Support Staff Pay Grade: 17 Major Administrative Unit / College: University Health And Wellbeing Department: Mhtss Counseling Psychiatric Services 40001294 Sub Area: APSA- Pro Supervisory Salary: Salary Commensurate with Experience Location: East Lansing Categories:...
-
CAPS Director
3 weeks ago
East Lansing, United States Michigan State University Full timeCAPS Director - Counseling & Psyc. Services Director Job no: 931394 Work type: Support Staff Pay Grade: 17 Major Administrative Unit / College: University Health And Wellbeing Department: Mhtss Counseling Psychiatric Services 40001294 Sub Area: APSA- Pro Supervisory Salary: Salary Commensurate with Experience Location: East Lansing Categories:...
-
0039 Regional Voter Registration Director
4 weeks ago
Lansing, United States Shawmut Services Full timeJob DescriptionJob DescriptionAbout Revolution Field StrategiesRevolution Field Strategies (RFS) is a full-service strategic planning, organizing, and grassroots mobilization firm that leads successful canvassing, voter registration, relational organizing, and signature gathering programs throughout the country. We are a people-first company with a mission...
-
Implementation Specialist
7 days ago
Lansing, Michigan, United States BS&A Full timeCloud Upgrade Implementation Specialist [Lansing, MI] BS&A Software, a market-leading software organization with proven technology, is seeking a highly motivated and skilled Cloud Upgrade Implementation Specialist to join our team. You will play a key role in assisting with the implementation of BS&A's cloud-based ERP software for our customers in local...
-
East Lansing, United States Trilogy Health Services Full timeJOIN TEAM TRILOGY Are you compassionately committed to customer service? If so, we would like to hear from you! We are a state of the art, innovative Long-Term Care facility providing Skilled Nursing, Assisted Living & Rehabilitation Services with an outstanding opportunity for an individual to lead our Life Enrichment (i.e....
-
Education Program Director
3 weeks ago
Lansing, Michigan, United States Ombudsman Educational Services Full time, a growing, dynamic organization with a social mission to offer hope, is seeking an Education Program Director to join our award-winning team and perform meaningful work in a culture that welcomes innovation, encourages creative expression and offers limitless potential for personal and professional satisfactionIf you thrive in a fast-paced, goal-oriented,...